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WorksheetsLPL - Round 1
Total questions: 45
Worksheet time: 45mins
Name
Class
Date
1.
3 Cs that you should physically check to ensure the car is ready for the test drive before a customer's visit
a)
Car registration number
Cleanliness
Customer history
b)
Customer history
Cleanliness
Consumables
c)
Cleanliness
Consumables
Condition
d)
Consumables
Car price
Cleanliness
2.
Piyush directly walked in to your hub. He currently drives a hatchback, is looking to upgrade to an entry level sedan. Which one from these cars available at your hub would be a suitable recommendation for him?
a)
MG Gloster
b)
Honda Amaze
c)
Skoda Octavia
d)
Maruti Swift
3.
Mr. Kapoor, one of your customers, is complaining that the car AC is not working properly. What should you do in this case?
a)
Tell the customer that the car AC takes time to do the cooling
b)
Tell the customer that the car AC is working fine
c)
Take the AC guage and check the temperature of the AC to show the customer
d)
All of the above
4.
A customer just walked in to your car parking looking to buy a used car. What should you do?
a)
Ask them to first book a test drive on the app and then visit again
b)
show them the available cars in the parking and ask them to choose whichever they like
c)
- Take them to the office and understand their requirements
- Help them install the app/ show them available cars on the website that meet their requirements
- Assist with booking 1-2 suitable options and test drive of the same
d)
Option 1 & 2
5.
Shivam has selected a 3-month old car which is in excellent condition. He says he likes the car but the price is very high and he is considering buying a new car instead. What should you do in this case?
a)
Explain that buying used car is better
Show him another car at a lower price
b)
Explain that
- Car is a depreciating asset
- New car has _months waiting period
- 15% depreciation as soon as you buy
- No option to return the car once bought (new car)
c)
Suggest customer to buy the new car instead
d)
none of the above
6.
Can we put seat covers on the ventilated seats?
a)
Yes
b)
No
7.
Chassis type that is more fuel efficient and safe
a)
Unibody
b)
Ladder frame
8.
Customer has booked an Hyundai i20 but didn't like it. There is a Baleno available in the same segment at your hub. What would be the Make & Model USPs that you can pitch to the customer?
a)
1) Maruti - India's most trusted brand - great resale value, low maintenance cost & best service network
2) Baleno - One of the best selling models of Maruti
b)
1) Maruti - Cheapest cars, Best mileage
2) Baleno - Best mileage in segment
c)
1) Maruti - Market Leader
2) baleno - Best car in segment
d)
None of the above
9.
Customer is looking for a car which powers all the tyres (4X4 or AWD) but he wants to have better mileage in the city so wants a car that can be converted into 4X2 while driving in the city. Which of the following options is suitable?
a)
4X4
b)
AWD
c)
RWD
d)
None of the above
10.
Customer is saying that CARS24 is selling an accidental car as there is a dent on the bumper. How will you handle the objection?
a)
- Definition of accidental as per CARS24
- Bumper is just a panel and not an important part
- This is a non-accidental car as per our definition
- Ask customer to prove it is accidental
- show other cars
b)
- Bumper is a removal panel & won't have any impact on the car's integral structure, safety, alignment & performance
- Show how we ensure that car is non-accidental (apron, radiator support etc.)
- Check & share service history
- If customer is still not satisfied, show other cars
c)
- Inform the customer that this may have been a miss and we will check with our quality team
d)
None of the above
11.
Customer wants to avail a loan to buy a car. What USPs will you tell the customer to take loan from CARS24?
a)
Upto 100% financing options
b)
Fully digital financing
c)
Same day loan disbursal
d)
All of the above
12.
Difference between traditional manual transmission & IMT is that-
a)
IMT gives an option to change to automatic
b)
IMT transmission doesn't have a clutch
c)
No difference
13.
How many types of pillars are there in a car?
a)
2
b)
3
c)
4
d)
5
14.
Karan has booked a i20 but didn't like the car. He wants to upgrade to an entry level SUV. Which one of these options can you offer him?
a)
Vitara Brezza
b)
Hyundai Creta
c)
Tata Harrier
d)
Ford endeavour
15.
Know your Customer refers to knowing what information before the visit?
a)
- make/model/ variant USPs
- SKU details
- car location
- customer preferences
b)
- car booking history of the customer
- Visit & test drive history
- token history
- current booking time & location
- customer's financing stage and status
c)
- Customer name
- Customer email ID
- Customer contact number
- customer payment mode
d)
- Customer location
- Customer booked car USPs
16.
Pratik booked a Tata Nexon but after the test drive he didn't like the car. Which of these cars can you pitch as an alternative in the same segment?
a)
Kia Carens
b)
Hyundai Venue
c)
Jeep Compass
d)
Hyundai i20
17.
Rahul wants to buy a manual transmission car but he wants it without clutch. Which transmission mode does the customer require?
a)
AMT
b)
IMT
c)
CVT
d)
None of the above
18.
Shreya is looking to buy a car with automatic gear shift but doesn't want to spend too much money and wants an affordable and low maintenance car. Which of the following transmissions can we offer him?
a)
IMT
b)
Automatic
c)
AMT
d)
None of the above
19.
Smart key has these features
a)
Keyless entry
b)
Keyless ignition
c)
Headlights on & off
d)
All of the above
20.
Sumeet has scheduled a test drive for a 2019 Baleno that he has shortlisted for his wife and this is his first experience with CARS24. He had previously purchased a 2020 Swift from Maruti Truevalue for himself. What will you pitch to Sumeet to convince him to buy the car from CARS24?
a)
Pitch USPs of Maruti Suzuki and USPs of Baleno model
b)
Pitch USPs of the 2019 Baleno he has shortlisted- fairly new car, fully loaded with features.
c)
Pitch USPs of CARS24- car selection and refurbishment process at MRL, 7-day return, Quick & easy financing with zero downpayment options
d)
Explain how Baleno is better than Swift
21.
Supriya wants to buy her first used car. What parameter will you use to assess her requirements?
a)
Budget
b)
Usage and Requirements
c)
Preferred specifications and features
d)
All of the above
22.
There is a danger of the car getting overheated if the engine oil level is low in the car.
a)
True
b)
False
23.
These headlights are the most cost-efficient.
a)
Halogen
b)
HID
c)
LED
d)
Laser
24.
This transmission mode offers a better driving experience
a)
Automatic
b)
AMT
c)
CVT
d)
All of the above
25.
What does "I" in the KICK START program stand for?
a)
Introduce yourself
b)
Inform the customer about USPs
c)
Inform the process
d)
None of the above
26.
What does it mean if the robotic punches on the pillar are not visible when we remove the beading from the driver side door?
a)
Pillar is brand new
b)
Pillar is repaired
c)
Not visible as car is old
d)
None of the above
27.
What is the best approach if a customer tells you they need more time after the test drive to finalize the purchase decision?
a)
Take time for follow up and call next day
b)
Create urgency by pitching for token - Take follow up next day
c)
Ask for doubts if any - try to create urgency - take follow up date and time
d)
Show the customer another car
28.
What is the first thing you should do when you meet the customer at the hub?
a)
Take them to the parking to show all the available cars
b)
Greet and seat them, offer tea/coffee/ water and introduce yourself
c)
Ask the customer what they are looking for
d)
Pitch CARS24 USPs and booked car USPs
29.
What is the minimum tyre tread depth limit below which the tyre should get replaced?
a)
1.6mm
b)
1.9mm
c)
3mm
d)
None of the above
30.
What preparations should be done under Know your car step in KICK START program?
a)
USPs of make model variant
b)
Car overview
c)
Features & accessories fitted in the car
d)
All of the above
31.
What things can be checked in Apron to verify if it is damaged or repaired?
a)
Check the pasting of the Apron
b)
Check for any bends on the Apron
c)
Both of the above
d)
Option 1 only
32.
Which among these fuel types have relatively lower car maintenance cost?
a)
CNG Cars
b)
Diesel Cars
c)
Petrol Cars
d)
No difference in the maintenance cost among these
33.
Which aspect of the car performance should we highlight when the car is crossing a speed breaker?
a)
Mileage
b)
Pickup & power
c)
Suspension
d)
None of the above
34.
Which is the correct sequence to give the car demo as per the KICKSTART program?
a)
1) Car overview (Front)
2) Exteriors & Imperfections
3) Bonnet (consumables & non accidental car checks)
4) Boot
5) RHS (Back & Front)
6) Interior features & accessories
7) Test drive
b)
1) Car overview (Front)
2) Exteriors & Imperfections
3) Boot
4) Bonnet (consumables & non accidental car checks)
5) RHS (Back & Front)
6) Interior features & accessories
7) Test drive
c)
1) Car overview (Front)
2) RHS (Back & Front)
3) Exteriors & Imperfections
4) Boot
5) Bonnet (consumables & non accidental car checks)
6) Interior features & accessories
7) Test drive
d)
None of the above
35.
Which of the following drivetrain modes provide more fuel efficiency and control?
a)
FWD
b)
RWD
c)
4WD
d)
AWD
36.
Which of the following features prevents the tyre from getting locked while using breaks suddenly at high speed?
a)
ABS
b)
EBS
c)
ESP
d)
All of the above
37.
Which of the following headlights have the maximum range?
a)
Halogen
b)
HID
c)
LED
d)
Laser
38.
Which of the following is a safety feature?
a)
Ventilated seats
b)
ADAS
c)
Infotainment
d)
Drive mode
39.
Which of the following is the benefit of the Electronic breaking system (EBS)?
a)
Automatic reducing of speed
b)
Better stability while using breaks at high speed
c)
Traffic alters for using breaks
d)
None of the above
40.
Which of the following parts can be checked to determine if a car is accidental or not?
a)
Apron
b)
Quarter panel
c)
Bumper
d)
None of the above
41.
Which of the following transmission mode is more affordable and has low maintenance cost?
a)
Automatic
b)
AMT
42.
While doing a pre-visit car inspection you noticed that the color of the engine oil in the petrol car is black. Does it need to be replaced?
a)
Yes
b)
No
c)
Maybe- Can't say
43.
While doing pre-inspection of the car, the car was not taking ignition. On checking, the battery reading was showing 11. What should be done in this case?
a)
Battery should be replaced
b)
Battery should be charged
c)
None of the above
44.
You are following up with a customer a day after their test drive. The customer mentions that they want to negotiate the price of the car. What will you do?
a)
- Inform that the price is non-negotiable at CARS24
- Tell them to cancel the deal if they want negotiation
b)
- Check for lower priced cars and offer them those options
c)
- Understand why the customer feels the need for a negotiation and address the objection
- Explain the values & benefits offered at that price (warranty, return, CF benefits etc.)
- Check for any discounts available on the car & offer the same
d)
Option 1 & 2
45.
You were checking a car before the customer's visit. You checked coolant, engine oil & break oil. The color of the coolant was green. Does it need to be replaced?
a)
Yes
b)
No
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