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HPC 3 - Applied Business Tools and Technologies w/ Lab Midterm E

Total questions: 52

Worksheet time: 3600secs

Name
Class
Date
1.

The type of reservation in which the rooms are not available right now, but in the near future if any cancellations are made, rooms will be available and then the reservation will be confirmed.

a)

Waitlisted

b)

tentative

c)

Confirmed

d)

Guaranteed

2.

An alternative approach to opening a file.

a)

Search for the file

b)

restart the computer

c)

use the creating program

d)

locate the file and open directly

3.

The system unit includes the following, except for:

a)

Hard disk

b)

Memory

c)

External drive

d)

Video card

4.

These rates are given to corporate, group and airline companies.

a)

specially offer rates

b)

on demand complimentary

c)

earned/offered complimentary

d)

negotiated rates

5.

This are key combinations that provide fast access to software commands.

a)

short-cut keys

b)

sort

c)

quick sort

d)

network drive

6.

The letter of acknowledgement includes the following, except for:

     i. say ‘yes’ clearly when relevant

     ii. supply any necessary information or details

     iii. start with the acknowledgement

     iv. close courteously to maintain goodwill

a)

i and ii

b)

ii and iii

c)

i and iii

d)

all of the above

7.

The phonetic alphabet of Juan.

a)

Juliet Unicorn Alpha Nano

b)

Juliet Unicorn Alpha November

c)

Juliet Uniform Alpha November

d)

Juliet Uniform Alpha Nano

8.

The airline code of Cathay Pacific Air.

a)

CS

b)

CP

c)

CI

d)

CX

9.

This well-planned reservation system does not evoke any reservation without confirming the name of the person cancelling the reservation and sends a cancellation to the guest.

a)

Share-with

b)

Cancelled reservation

c)

guaranteed reservation

d)

claimers

10.

This is a contract with travel agencies, tour operator and corporate that made the reservations.

a)

prepayment

b)

contractual agreement

c)

allotment

d)

guaranteed reservation

11.

Log-in name is a name that is registered by the system as a person with approved access.

a)

True

b)

False

12.

Excel can be closed by clicking the box in the top right corner or File and then Exit

a)

True

b)

False

13.

Software is the physical components of a computer system – everything that you can touch.

a)

True

b)

False

14.

Reservation is blocking of room for a guest for a particular period of time

a)

True

b)

False

15.

Copy is a single data or a file into another location.

a)

True

b)

False

16.

The Central Processing Unit (CPU) is the brain in your computer.

a)

True

b)

False

17.

Joiners is when limited party joins an already in-house guest.

a)

True

b)

False

18.

Memory Sticks is a well storage devices other than hardware such as mice, printers or anything connected

a)

True

b)

False

19.

Username is unique and issued by the company and will usually conform to a set of business rules to ensure there is consistency within the business.

a)

True

b)

False

20.

This is a piece of equipment that copies a document or image directly into a computer.

(a)  

21.

This is a set of memory chips that hold data temporarily.

(Use abbreviation only)

(a)  

22.

This is a type of reservation in which the hotel will hold the reserved room for the guest and will not release it to any other guest even if the guest does not arrive on time.

(a)  

23.

These are small drives that connect to modern computers via the Universal Serial Bus (USB).

(a)  

24.

This is the process of producing output .

(a)  

25.

This is the standard layout of keyboard with extra keys for specific functions.

(a)  

26.

This is when an additional party joins an already in-house guest.

(a)  

27.

This is when there are no more available room in the hotel.

(a)  

28.

This is mini computers designed to perform basic computer functions and fit in the palm of the hand..

(a)  

29.

These are storage drives that are connected to the other computers in a network.

(a)  

30.

Kuala Lumpur

a)

International

b)

Local

31.

Iloilo

a)

International

b)

Local

32.

Bangkok

a)

International

b)

Local

33.

Tablas

a)

International

b)

Local

34.

Narita

a)

International

b)

Locl

35.

Legazpi

a)

International

b)

Local

36.

Singapore

a)

International

b)

Local

37.

Baguio

a)

International

b)

Local

38.

Melbourne

a)

International

b)

Local

39.

Puerto Prinsesa

a)

International

b)

Local

40.

Power Point

(a)  

41.

Close

(a)  

42.

Copy

(a)  

43.

Outlook

(a)  

44.

Save

(a)  

45.

Adobe Photoshop

(a)  

46.

Paste

(a)  

47.

Acrobat Writer or Reader

(a)  

48.

New Document

(a)  

49.

Undo

(a)  

50.

What is the importance of calibrating the computer?

4 lines
51.

Among the types of reservation, which is best acceptable for the hotel industry?

4 lines
52.

Direction: Draft a correspondence using the following details.

a.       Hotel opening – Housekeeping Staff

b.       Date today

c.        General Manager: Juan Dela Cruz

d.       CITHM Hotel

e.       Use full block format

4 lines