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WorksheetsBusiness Communication
Total questions: 66
Worksheet time: 1hrs 20mins
What is communication?
A process of transmitting information from one person to another.
A process of transmitting information one person to a place or another.
A process of transmitting information from one person or place to another.
A process of transmitting information to one person or a place.
What is the message?
The receiver's response
The information that is communicated
The person who receives the message
Any distraction
What is feedback?
The originator of the message
The information that is communicated
The receiver's response to a message
The person who receives the message
These are the types of communication -
Face-to-Face
Telephone
All of the Above
Downward communication is when a subordinate communicates with his/her Manager
True
False
Face-to-Face communication helps you understand -
Body Language
Tone of Voice
Facial Expressions
All of the Above
Telephonic Communication is the best used when trying to reach people in a different location than yours.
True
False
You should avoid this while communicating with others
Determine the Objective of your Communication
Be Passive Aggressive
Listen to Others
Ensure Your Message is Clear, Understandable
An important telephone etiquette is -
Keeping the caller on hold
Transferring the call without intimation
Putting the call on hold
Checking if it is a good time to speak at the start of the conversation
_______ is a process through which you send messages to and receive feedback from others.
sender
communication
nonverbal communication
communication model
_____ is any distraction that interferes with or disrupts the message.
sender
message
noise
feedback
The originator of the message in the communication process is known as the _______ ?
receiver
sender
message
feedback
The 5 elements of the Communication Model are: Sender, Message, Receiver, ______, and Noise.
Teamwork
Nonverbal Communication
Feedback
Message
This type of communication uses body movements, gestures, and facial expressions.
nonverbal
verbal
sign language
communication model
What is the receiver?
The originator of the message
The information that is communicated
The receiver's response to the message
The person who receives the message
Business letters are typically sent
to relay bad news
within an organization
outside an organization
only by high-level executives
Although e-mail is successful for both internal and external communication, you should still use letters when
you need immediate feedback
the message must reach your reader very quickly
formality and sensitivity are essential
you have too little time to proofread
Business letters carry a ___ message that the writer considered the message to be significant and values the recipient.
direct
nonverbal
command
indirect
Which of the following is true when it comes to the differences between a MEMO and EMAIL? (Select all that apply)
Memos are more formal forms of written communication
Memos can be printed and distributed
Memos are informal forms of written communication
Memos are used when you need to give your message a more official look
When you need to update your colleagues on important information or make an announcement at your workplace, a __________ can be an ideal way to address a specific audience in a formal context.
Memo
Letter
Verbal Announcement
Which form of communication enables people at the same level within departments of the organisation to communicate with each other?
Vertical communication
Horizontal communication
Internal communication
External communication
The communication which is spoken, read, heard, and written is
verbal communication
non verbal communication
gestural communication
formal communication
This occurs when a superior communicates with one or more subordinates.
Lateral Business Communication
External Business Communication
Internal Upward Business Communication
Internal Downward Business Communication
This type of business communication moves information from the inside of the organization to outside parties.
Lateral Business Communication
External Business Communication
Internal Upward Business Communication
Internal Downward Business Communication
A sales proposal is presented to generate interest from investors. What type of business communication is presented?
Lateral Business Communication
External Business Communication
Internal Upward Business Communication
Internal Downward Business Communication
The CEO holds a meeting to cover the previous year’s performance numbers and discuss next year’s goals with employees. What type of business communication is presented?
External Business Communication
Lateral Business Communication
Internal Upward Business Communication
Internal Downward Business Communication
Employee surveys provide the basis for executives to make changes to daily operations to improve productivity and satisfaction. What type of business communication is presented?
Lateral Business Communication
External Business Communication
Internal Upward Business Communication
Internal Downward Business Communication
The sales department communicates with customers for sales of goods or services. What type of business communication is being presented?
External Business Communication
Lateral Business Communication
Internal Upward Business Communication
Internal Downward Business Communication
Distance in communication belong to
Physical barrier
Semantic barrier
Psychological barrier
Organisational barrier
All messages we send and receive for official purpose is called
External Communication
Business communication
Feedback
None
Informal communication is also called..
Modern
Grape – Vine or viral
Oral
Communication is successful if feedback is...
Positive
Brain-drain
Understood
1. Lack of confidence
a. Physical barrier b. Psychological barrier c. Cultural barrier d. Linguistic Barrier
a. Physical barrier
b. Psychological barrier
c. Cultural barrier
d. Linguistic Barrier
11. This include background noise present in the previous video, temperature, poor lighting, and inadequate equipment such as an outdated computer.
a. Jumping to Conclusion
b. Language Barrier
c. Physical Barriers
d. Physiological Barriers
14. The speaker's message should be supported by facts, figures and real life examples and situations.
a. Correctness
b. Conciseness
c. Consideration
d. Concreteness
15. It is achieved by focusing on a topic to avoid confusion on the part of the receiver.
a. Concreteness
b. Courtesy
c. Clearness
d. Correctness
17. All necessary information should be afforded to the listener for one to be able to respond, react or evaluate properly.
a. Completeness
b. Consideration
c. Conciseness
d. Concreteness
16. Culture, values, and beliefs of the receiver/s should be respected.
a. Clearness
b. Courtesy
c. Concreteness
d. Correctness
18. Insignificant or redundant information should be eliminated from the communication process.
a. Consideration
b. Completeness
c. Conciseness
d. Concreteness
Which of the following is an example of Physical/Environmental barriers?
A beautiful female/male
An uncomfortable meeting place and noise
To be frustrated
One of the chief barriers to open and free communication is the _________ _______.
(a)
Which of the following is a factor of affecting cultural differences?
In South Africa, there is a wide variety of cultures.
People often pass judgements and make evaluations of people from other cultures in a biased way.
They see only their attitudes and values as natural and moral.
All of the above
When I use jargon such as: proactive, learnings, functionality, under which group do I fall?
Business people
Rugby league
Some of the factors that cause this are defensiveness (we feel someone is attacking us), superiority (we feel we know more than the other), and ego(we feel we are the center of the activity).
Interpersonal barrier
Emotional barrier
A barrier causes communication to be successful.
True
False
Barriers caused by sender and recipient can result from:
incomplete understanding of the information
incomplete understanding of the situation
the vocabulary and attitudes of the other party
all of these
none of these
Distortion occurs only when a message is being decoded.
True
False
The use of faulty equipment is a barrier at both the sender and receiver.
True
False
Inadequate communication skills can arise from correct information being used.
True
False
The appropriate use of jargon is a major barrier in communication.
True
False
(a) refers to features of the location that interfere with the accurate transfer of information.
The following barrier ocurred by whom?
poor listening skills
sender
receiver
both sender and receiver
neither of them
The following barrier ocurred by whom?
illegible handwriting
sender
receiver
both sender and receiver
neither of them
The following barrier ocurred by whom?
information overload
sender
receiver
both sender and receiver
neither of them
The following barrier ocurred by whom?
appropriate jargon was not used
sender
receiver
both sender and receiver
neither of them
Poor internet connection is an example of an outside barrier.
True
False
What is an example of a bad message?
Not coming work today.
I will not be able to come to work today.
Lack of confidence can lead to ___ .
Authority
Mutual distrust
Subordinates may not tell all the facts to their employer because they are afraid of the consequences. This is an example of which barrier ?
Status or position
Inattention
Oscar is having his online class. He was called by her teacher to read an excerpt when a truck suddenly horns and a bike pass by. He did not hear his teacher and did not open his mic. The class was all waiting for him to read no response from Oscar.
Cultural
Physical
Psychological
Linguistic Barrier
Which of these barriers occur when people belong to different religious background?
Physical Barrier
Linguistic Barrier
Speech Decoding
Cultural Barrier
_______ is the first enemy of communication.
Noise or distraction
Clarity
Politeness
Clarity in language
Shaina cannot utter the words. She is looking at the number of people in front of her. She is ready but she cannot conquer her stage fright. What communication barrier is this?
Cultural Barrier
Linguistic Barrier
Psychological Barrier
Physical Barrier
feel frustrated
Physical barrier
Psychological barrier
Cultural barrier
Linguistic Barrier
You consulted your doctor, but instead of saying you must eat apples, he said that you must eat Malus domestica. Which Communication Barrier might cause the Communication Breakdown between the two of you?
Emotional Barrier
Use of Jargon
Lack of Confidence
Noisy Environment
Which of the following is an example of a rule for effective communication:
The message must be clear
Sender must deliver the message clearly and concisely
Receiver must be able to hear and receive the message
all the above
