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Business Communication

Total questions: 66

Worksheet time: 1hrs 20mins

Name
Class
Date
1.

What is communication?

a)

A process of transmitting information from one person to another.

b)

A process of transmitting information one person to a place or another.

c)

A process of transmitting information from one person or place to another.

d)

A process of transmitting information to one person or a place.

2.

What is the message?

a)

The receiver's response

b)

The information that is communicated

c)

The person who receives the message

d)

Any distraction

3.

What is feedback?

a)

The originator of the message

b)

The information that is communicated

c)

The receiver's response to a message

d)

The person who receives the message

4.

These are the types of communication - 

a)

Face-to-Face

b)

Email

c)

Telephone 

d)

All of the Above

5.

Downward communication is when a subordinate communicates with his/her Manager

a)

True 

b)

False 

6.

Face-to-Face communication helps you understand - 

a)

Body Language 

b)

Tone of Voice

c)

Facial Expressions

d)

All of the Above

7.

Telephonic Communication is the best used when trying to reach people in a different location than yours.

a)

True 

b)

False 

8.

You should avoid this while communicating with others 

a)

Determine the Objective of your Communication

b)

Be Passive Aggressive 

c)

Listen to Others 

d)

Ensure Your Message is Clear, Understandable

9.

An important telephone etiquette is - 

a)

Keeping the caller on hold 

b)

Transferring the call without intimation

c)

Putting the call on hold 

d)

Checking if it is a good time to speak at the start of the conversation

10.

_______ is a process through which you send messages to and receive feedback from others.

a)

sender

b)

communication

c)

nonverbal communication

d)

communication model

11.

_____ is any distraction that interferes with or disrupts the message.

a)

sender

b)

message

c)

noise

d)

feedback

12.

The originator of the message in the communication process is known as the _______ ?

a)

receiver

b)

sender

c)

message

d)

feedback

13.

The 5 elements of the Communication Model are: Sender, Message, Receiver, ______, and Noise.

a)

Teamwork

b)

Nonverbal Communication

c)

Feedback

d)

Message

14.

This type of communication uses body movements, gestures, and facial expressions.

a)

nonverbal

b)

verbal

c)

sign language

d)

communication model

15.

What is the receiver?

a)

The originator of the message

b)

The information that is communicated

c)

The receiver's response to the message

d)

The person who receives the message

16.

Business letters are typically sent

a)

to relay bad news

b)

within an organization

c)

outside an organization

d)

only by high-level executives

17.

Although e-mail is successful for both internal and external communication, you should still use letters when

a)

you need immediate feedback

b)

the message must reach your reader very quickly

c)

formality and sensitivity are essential

d)

you have too little time to proofread

18.

Business letters carry a ___ message that the writer considered the message to be significant and values the recipient.

a)

direct

b)

nonverbal

c)

command

d)

indirect

19.

Which of the following is true when it comes to the differences between a MEMO and EMAIL? (Select all that apply)

a)

Memos are more formal forms of written communication

b)

Memos can be printed and distributed

c)

Memos are informal forms of written communication

d)

Memos are used when you need to give your message a more official look

20.

When you need to update your colleagues on important information or make an announcement at your workplace, a __________ can be an ideal way to address a specific audience in a formal context.

a)

Memo

b)

Letter

c)

Email

d)

Verbal Announcement

21.

Which form of communication enables people at the same level within departments of the organisation to communicate with each other?

a)

Vertical communication

b)

Horizontal communication

c)

Internal communication

d)

External communication

22.

The communication which is spoken, read, heard, and written is

a)

verbal communication

b)

non verbal communication

c)

gestural communication

d)

formal communication

23.

This occurs when a superior communicates with one or more subordinates.

a)

Lateral Business Communication

b)

External Business Communication

c)

Internal Upward Business Communication

d)

Internal Downward Business Communication

24.

This type of business communication moves information from the inside of the organization to outside parties.

a)

Lateral Business Communication

b)

External Business Communication

c)

Internal Upward Business Communication

d)

Internal Downward Business Communication

25.

A sales proposal is presented to generate interest from investors. What type of business communication is presented?

a)

Lateral Business Communication

b)

External Business Communication

c)

Internal Upward Business Communication

d)

Internal Downward Business Communication

26.

The CEO holds a meeting to cover the previous year’s performance numbers and discuss next year’s goals with employees. What type of business communication is presented?

a)

External Business Communication

b)

Lateral Business Communication

c)

Internal Upward Business Communication

d)

Internal Downward Business Communication

27.

Employee surveys provide the basis for executives to make changes to daily operations to improve productivity and satisfaction. What type of business communication is presented?

a)

Lateral Business Communication

b)

External Business Communication

c)

Internal Upward Business Communication

d)

Internal Downward Business Communication

28.

The sales department communicates with customers for sales of goods or services. What type of business communication is being presented?

a)

External Business Communication

b)

Lateral Business Communication

c)

Internal Upward Business Communication

d)

Internal Downward Business Communication

29.

Distance in communication belong to

a)

Physical barrier

b)

Semantic barrier

c)

Psychological barrier

d)

Organisational barrier

30.

All messages we send and receive for official purpose is called

a)

External Communication

b)

Business communication

c)

Feedback

d)

None

31.

Informal communication is also called..

a)

Modern

b)

Grape – Vine or viral

c)

Oral

32.

Communication is successful if feedback is...

a)

Positive

b)

Brain-drain

c)

Understood

33.

1. Lack of confidence

a. Physical barrier b. Psychological barrier c. Cultural barrier d. Linguistic Barrier

a)

a. Physical barrier

b)

b. Psychological barrier

c)

c. Cultural barrier

d)

d. Linguistic Barrier

34.

11. This include background noise present in the previous video, temperature, poor lighting, and inadequate equipment such as an outdated computer.

    

   

a)

a. Jumping to Conclusion

b)

b. Language Barrier

c)

c. Physical Barriers

d)

d. Physiological Barriers

35.

14. The speaker's message should be supported by facts, figures and real life examples and situations.

a)

a. Correctness

b)

b. Conciseness

c)

c. Consideration

d)

d. Concreteness

36.

15. It is achieved by focusing on a topic to avoid confusion on the part of the receiver.

a)

a. Concreteness

b)

b. Courtesy

c)

c. Clearness

d)

d. Correctness

37.

17. All necessary information should be afforded to the listener for one to be able to respond, react or evaluate properly.

a)

a. Completeness

b)

b. Consideration

c)

c. Conciseness

d)

d. Concreteness

38.

16. Culture, values, and beliefs of the receiver/s should be respected.

a)

a. Clearness

b)

b. Courtesy

c)

c. Concreteness

d)

d. Correctness

39.

18. Insignificant or redundant information should be eliminated from the communication process.

a)

a. Consideration

b)

b. Completeness

c)

c. Conciseness

d)

d. Concreteness

40.

Which of the following is an example of Physical/Environmental barriers?

a)

A beautiful female/male

b)

An uncomfortable meeting place and noise

c)

To be frustrated

41.

One of the chief barriers to open and free communication is the _________ _______.

(a)  

42.

Which of the following is a factor of affecting cultural differences?

a)

In South Africa, there is a wide variety of cultures.

b)

People often pass judgements and make evaluations of people from other cultures in a biased way.

c)

They see only their attitudes and values as natural and moral.

d)

All of the above

43.

When I use jargon such as: proactive, learnings, functionality, under which group do I fall?

a)

Business people

b)

Rugby league

44.

Some of the factors that cause this are defensiveness (we feel someone is attacking us), superiority (we feel we know more than the other), and ego(we feel we are the center of the activity).

a)

Interpersonal barrier

b)

Emotional barrier

45.

A barrier causes communication to be successful.

a)

True

b)

False

46.

Barriers caused by sender and recipient can result from:

a)

incomplete understanding of the information

b)

incomplete understanding of the situation

c)

the vocabulary and attitudes of the other party

d)

all of these

e)

none of these

47.

Distortion occurs only when a message is being decoded.

a)

True

b)

False

48.

The use of faulty equipment is a barrier at both the sender and receiver.

a)

True

b)

False

49.

Inadequate communication skills can arise from correct information being used.

a)

True

b)

False

50.

The appropriate use of jargon is a major barrier in communication.

a)

True

b)

False

51.

(a)   refers to features of the location that interfere with the accurate transfer of information.

52.

The following barrier ocurred by whom?


poor listening skills

a)

sender

b)

receiver

c)

both sender and receiver

d)

neither of them

53.

The following barrier ocurred by whom?


illegible handwriting

a)

sender

b)

receiver

c)

both sender and receiver

d)

neither of them

54.

The following barrier ocurred by whom?


information overload

a)

sender

b)

receiver

c)

both sender and receiver

d)

neither of them

55.

The following barrier ocurred by whom?


appropriate jargon was not used

a)

sender

b)

receiver

c)

both sender and receiver

d)

neither of them

56.

Poor internet connection is an example of an outside barrier.

a)

True

b)

False

57.

What is an example of a bad message?

a)

Not coming work today.

b)

I will not be able to come to work today.

58.

Lack of confidence can lead to ___ .

a)

Authority

b)

Mutual distrust

59.

Subordinates may not tell all the facts to their employer because they are afraid of the consequences. This is an example of which barrier ?

a)

Status or position

b)

Inattention

60.

Oscar is having his online class. He was called by her teacher to read an excerpt when a truck suddenly horns and a bike pass by. He did not hear his teacher and did not open his mic. The class was all waiting for him to read no response from Oscar.

a)

Cultural

b)

Physical

c)

Psychological

d)

Linguistic Barrier

61.

Which of these barriers occur when people belong to different religious background?

a)

Physical Barrier

b)

Linguistic Barrier

c)

Speech Decoding

d)

Cultural Barrier

62.

_______ is the first enemy of communication.

a)

Noise or distraction

b)

Clarity

c)

Politeness

d)

Clarity in language

63.

Shaina cannot utter the words. She is looking at the number of people in front of her. She is ready but she cannot conquer her stage fright. What communication barrier is this?

a)

Cultural Barrier

b)

Linguistic Barrier

c)

Psychological Barrier

d)

Physical Barrier

64.

feel frustrated

a)

Physical barrier

b)

Psychological barrier

c)

Cultural barrier

d)

Linguistic Barrier

65.

You consulted your doctor, but instead of saying you must eat apples, he said that you must eat Malus domestica. Which Communication Barrier might cause the Communication Breakdown between the two of you?

a)

Emotional Barrier

b)

Use of Jargon

c)

Lack of Confidence

d)

Noisy Environment

66.

Which of the following is an example of a rule for effective communication:

a)

The message must be clear

b)

Sender must deliver the message clearly and concisely

c)

Receiver must be able to hear and receive the message

d)

all the above