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WorksheetsHuman Services: Unit 2 Review
Total questions: 49
Worksheet time: 25mins
What does the letter T in SMART goal represent?
(a)
Nora needs help to manage her time better. What would you suggest?
She should delegate all her work.
She should stop attending staff meetings.
She should keep her work area organized.
She should put in more hours at the workplace.
Which activity is an example of a long-term goal?
learning calligraphy
learning to cook Italian food
mowing the lawn
obtaining a graduate degree
Which manager is likely to be the most productive one?
the one who starts work by randomly deciding which task to work on first
the one who starts work by choosing the most pleasant task first
the one who prioritizes tasks and then starts work
the one who starts work by choosing the most unpleasant task first
Which of the given situations are you likely to experience because of stress?
better work efficiency
better job prospects
reduced work load
reduced work efficiency
Tim knows how to deal with others very well, especially in difficult situations. What trait does Tim possess?
tactfulness
cordiality
humility
hostility
What does being diplomatic mean?
complying with instructions
having biased feelings or opinions created without adequate knowledge
having the ability to deal with people in a way that does not offend them
starting conflicts
Which site, in particular, allows its users to form groups of like-minded people who want to plan offline, real-world meetings?
Meetup
Which statement most aptly defines the term networking?
the process of maintaining old contacts, and building and developing new professional relationships
the process of making new friends and acquaintances
the method of adhering to acceptable societal conduct and norms
the process of storing data about career-related industries
Which aspect might be the first to affect a candidate’s first impression on a potential employer before the interview process begins?
attitude
punctuality
body language
communication
Which is an unethical use of technology and resources at the workplace?
using computer resources for an upcoming project presentation
sharing a coworker’s performance scores with your colleagues
generating a confidential report for which proper authorization has been granted
providing references and giving due credit for a work that is not yours
How is augmented reality used in businesses?
to integrate 3-D graphics for providing a live, direct, or indirect view of a physical real-world environment
to gather and analyze digital data using special software tools
to provide up-to-the-minute information for decision-making processes
to monitor employee movement during working hours
Which technology helps to share computing and storage resources over a network to end users?
augmented reality
cloud service
personal information management
virtualization
In general, how long does it take to accomplish a long-term goal?
a few days to a week
a few weeks to a month
a few months to a year
more than a year
What does the letter A stand for in SMART goal?
achievable
ambitious
aspirational
area
Which activity is an example of a time-based goal?
Catherine plans to learn to play the guitar in the next few years.
David wants to pay off his student loan as soon as possible.
Farah wants to obtain her college degree in four years.
Richard has a dream to visit Australia after he retires.
Which activity is unproductive when at work?
having meetings with coworkers
reading company policies
responding to customers’ complaints
socializing with coworkers
Which technique is best to help you manage time better?
delegating all your work
not attending staff meetings
keeping your work area organized
putting in more hours at the workplace
Which goal is an example of a measurable goal?
Emmanuel wants a career related to English literature.
Gabrielle wants recognition for her academic skills.
Lee wants to make ten calls to clients by the end of the day.
Penelope wants a job at a good company.
In which situation would you need to compromise to avoid stress and conflict?
when forcing others to see things your way
when delegating work
when using the I-statement
when dealing with changes in the organization
What conflict control method are you exhibiting if you deal with people in a way that does not offend them?
being diplomatic
being cordial
being hostile
being fair
Which sentence is an example of an I-statement?
This is by far the worst report you have ever submitted.
Your report has so many mistakes that we can’t use it.
I am unhappy to learn that you overlooked crucial details in the report. We just lost a potential client.
I guess the person who wrote this report didn’t understand the consequences of submitting poor-quality work.
Which action can help you to keep stress away?
keeping to yourself at work and limiting interactions with coworkers
taking on more work proactively to please your boss
communicating effectively
dieting and losing weight
What conflict control method are you exhibiting if you deal well with others in difficult situations without leaving any negative after effects?
being tactful
being cordial
being prejudiced
being hostile
Which approach is a positive way to deal with conflicts?
resorting to submission
avoiding the situation
accommodating others and ignoring your personal or work-based needs
evaluating the situation from all perspectives
Which social networking platform is specifically for career networking?
Monster
CareerBuilder
In which part of a résumé would you mention details of any prizes or awards that you won in professional competitions?
honors and activities
educational background
career goal
personal information
Which document should a job seeker send with a résumé to a potential employer?
educational certificate
work experience certificate
cover letter
follow-up letter
Which item can help you achieve your career advancement goals?
a successful interview
a good résumé
a convincing cover letter
a strong career portfolio
Which action should a job seeker ideally take by the end of an interview?
present a résumé
ask job-related questions
mention names of contacts
ask for an offer letter
Which document should a job seeker send to a potential employer or interviewer after the end of the interview process?
cover letter
résumé
career portfolio
follow-up letter
Which of these has led to the evolution of mobile marketing?
a variety of cell phones being available at competitive prices
advancements in mobile technology
people using multiple cell phones
using cell phones in a workplace
Which of these scenarios depicts unethical workplace practice by an employee?
monitoring employee movement during working hours
monitoring use of workplace resources
restricting Internet use
revealing confidential data
Which of these best describes cloud computing?
an on-demand service that helps to access shared computing and storage resources from anywhere using an Internet connection
an on-demand service that helps to access shared computing and storage resources from within an office without using an Internet connection
an on-demand service that helps to centralize administrative tasks from anywhere using an Internet connection
an on-demand service that helps to centralize administrative tasks within an office without using an Internet connection
Which technology will a business use to identify unauthorized access to intranet sites or files by its employees?
augmented reality
automation
computer forensics
real-time analytics
Which of these best describes augmented reality?
integrating 3D graphics to provide a live, direct, or indirect view of a physical real-world environment
gathering and analyzing digital data using special software tools
providing up-to-the-minute information for decision-making processes
monitoring employee movement during working hours
Which of these signifies an ethical issue?
An employee using workplace resources for personal work.
A business restricting access to sensitive data.
A company monitoring employees for the use of workplace resources
A manager allowing only some employees access to a restricted resource.
Which statement is true for a short-term goal?
It is usually complex.
It usually requires one to exert a lot of effort.
It is usually related to the bigger things that you want to achieve.
It usually takes less than a year to achieve.
Whose goal follows most of the features of a SMART goal?
Alicia has set a target of getting a job within the next two months. She is willing to work anywhere as long as it offers her the opportunity to travel.
Claude is not very ambitious. He does not want to study further. He wants to work as an apprentice cook in a local restaurant.
Penelope is a health enthusiast and wants to start her own nutritional consultancy in three years. After a lot of research and talking to people in this field, she has made a list of the things she needs to do to achieve her goal.
Lawrence wants to work with children or become a writer.
Lola wants to own a small restaurant. In order to achieve this goal, which action should she perform first?
Sequence all the tasks.
Break up the long-term goal into short-term goals.
Write down a realistic period to accomplish the goal.
Break up the goal into daily tasks.
Which approach is a negative way to deal with conflicts?
resorting to submission
confronting the issue
analyzing what you could do differently
evaluating the situation from all perspectives
finding ways to avoid the conflict in the first place
In which part of the I-statement do you find the consequences of the situation you are facing?
third
fourth
fifth
sixth
Which statement best describes the trait of being tactful?
ability to be humble in every situation
ability to remain stress free
ability to deal with others, especially in difficult situations
ability to comply with given instructions
ability to arrive at work on time
Approximately what portion of global employers tends to use social media websites to hire new employees?
30 percent
40 percent
60 percent
70 percent
David is giving an interview. His potential employer (interviewer) has answered David’s queries. The interview is about to end. What is the next step that David should take?
Ask the interviewer about the chances of getting employed.
Wait until the interviewer decides whether to hire David.
Ask the interviewer about other candidates competing for the same job position.
End by telling the interviewer that David is hoping to hear from the company soon.
Leave without saying another word.
Which website allows individuals to search for suitable job profiles and employers?
Indeed
Meetup
Which scenario depicts an ethical workplace practice by a business owner?
sharing personal information of its employees with marketing agencies
sharing statutory personal information of its employees with law agencies
sharing Internet browsing details of an employee with other employees
blaming human errors on technology bugs
allowing employees to make errors
Which of these technologies helps to improve employee efficiency?
augmented reality
personal information management
real-time analytics
robotics
automated locomotives
What is the best method for modern businesses to authorize the use of workplace resources to its employees?
Assign them a user authentication and password.
Maintain a log to record their use of workplace resources.
Monitor their activities using security cameras.
Restrict them to use resources only during specific hours.
Allow them to use certain resources only during lunch time.
