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08. Quality Management

Total questions: 12

Worksheet time: 9mins

Name
Class
Date
1.

The project manager is managing the research and development of a new cancer screening test. The project manager would like to determine whether the processes currently in use in the project are effective in meeting the quality requirements specified by the customer. What does the project manager need to obtain first to make this determination?

a)

Quality control measurements

b)

Requirements Traceability Matrix

c)

Acceptance of deliverables from the customer

d)

Quality metrics

2.

Your project is nearing its end. All of the internal quality controls have verified deliverables. A flurry of client inspections has successfully resulted in sign-offs. However, you are having trouble composing a report on the status of verified and accepted deliverables, and you have had to make several calls to key stakeholders to verify what they accepted. What is the most likely step that might have been missed?

a)

Updating the requirements traceability matrix with the status of the requirements

b)

Updating the stakeholder engagement assessment matrix with the new engagement levels

c)

Updating Quality Management Plan

d)

Updating Project Management Plan

3.
A project manager is leading a project to manufacture a new type of wheels for the automobile industry. The first lot of wheels has been created, and the project manager wants to know if the quality objectives have been met. What should the project manager do next?
a)
Perform a quality audit
b)
Use the test and evaluation documents
c)
Conduct Acceptance Test
d)
Validate Scope
4.
The project manager is trying to get sign off for a series of marketing materials. The work is rejected by the stakeholders responsible for sign off because of incorrect use of marketing standards. What should the project manager do before sending materials to the stakeholders again?
a)
Perform control scope with the Project Team
b)
Check Requirements Traceable Matrix
c)
Perform quality control checks before validating the scope
d)
Validate the scope before performing quality control
5.
After taking over a project that is in the middle of execution, you are looking for information about the quality management issues that have been escalated by the team and any corrective actions that have been recommended and/or implemented. What should you do?
a)
Review the quality reports
b)
Look at the issue log
c)
Check the quality management plan
d)
Check Organization Process Asset
6.
The quality management has been perfect for the project up to this point. Suddenly, the quality assurance (QA) lead who developed and performed most of the quality activities for the project has been temporarily reassigned to help another project. What should the project manager do?
a)
Assign another team member to carry out the originally planned quality activities
b)
Submit a change request to adjust the cost baseline and the schedule baseline
c)
Request the team to develop replacement quality activities
d)
Check Resources Management Plan
7.

You have been working closely with the Quality Manager of your project, planning the budget for the project phase that is due to begin in the next two months. They mention the need a budget for appraisal cost, to avoid quality issue in the future.

What will you do next?

a)

Ensure there is enough for training the staff to reduce the number of errors.

b)

Ensure there is enough for quality tester to verify the deliverables against agreed specifications

c)

Ensure there is enough to create quality assurance plan

d)

Ensure there is enough to allow for rework or reticfication when defects are found.

8.
The project manager and members of the project team start an Ishikawa diagram for a quality issue. Someone writes down 'source material' as a potential cause. What is the next best action for the project manager?
a)
Conduct quality analysis
b)
Direct the team to focus on issues from the customer perspective of quality
c)
Suggest switching from the Ishikawa diagram to the cause-and-effect diagram
d)
Request the team to brainstorm other possible causes of the quality issue
9.
Defects have been found in some of the project deliverables. The change request to repair the defect have been submitted and the deliverables repaired. What should the Project Manager do next?
a)
Invite Customer to validate the scope
b)
Conduct the change request review
c)
Perform the control scope process
d)
Request the Team to carry out root cause analysis
10.
A complex project to develop prototype for a new communication satellite is underway. The project team is preparing checklist and detailed traceable matrices to be used later in the project to determine if the quality objectives for the project has been achieved. Which of the following is the project team preparing?
a)
Quality report
b)
Test and evaluation documents
c)
Change request
d)
Organizational Process asset
11.

Technical requirements on a website development project specify that the system should be able to handle 100,000 transactions per day without performance being affected. The team recently measured technical performance of the system and determined the system was experiencing deterioration already at 80,000 user transactions per day. The project manager has noted the discrepancy in the issue log.

What process has the project manager just performed?

a)

Perform Qualitative Risk Analysis

b)

Plan Risk Responses

c)

Monitor Risks

d)

Control Quality

12.

You have taken over a project that is in the middle of executing after the previous project manager left the company. You begin receiving numerous change requests from the sponsor and various stakeholders, but you are unaware of how to process these incoming change requests. Which of the following sources would be most helpful to you?

a)

The Project Management Plan

b)

The Project Scope Statement

c)

The Project Charter

d)

The Project Sponsor