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WorksheetsCUSTOMER SERVICE
Total questions: 34
Worksheet time: 19mins
which segment is good to tap for the takout food market?
LGBT
Students
Seniors
A high chair is essential to serve what type of customer group
families
business
seniors
which is a way of conducting formal market research?
conducting surveys
hiring a research company
using sales statistics data
all of the given choices
what are the two possible outcomes of a complaint?
More customers in the future
Less customers in the future
lawsuits
covid
diabetics need to be careful with food that contains more
fat
sugar
dairy
wheat
POS means
People ordering salad
Power of Sun
Point of Sale
Peace of Soul
What is the term used for quick notes made regarding a staff meeting
hours
seconds
days
minutes
Which is the most important to keep a sustained business
big launch event
generate return customers
give free planner for xmas
serve kiddie meals
discounted meals are examples of
upselling
special offers
add on selling
upsized meals are examples of
upselling
special offers
add on selling
selling additional fries or salad are examples of
upselling
special offers
add on selling
well informed staff are only needed front of the house
true
false
_ are the most important persons in a business
Bosses
Chefs
Customers
How do we make a good first impression on a guest
smile
shake hands
hug
this is how your product is presented, in media, or by word of mouth
marketing
sales
business
Which of the following is a sign of active listening?
paraphrasing, or summarizing what someone has said
interrupting, or talking over someone
changing the subject
being totally silent while someone else talks
Which posture best shows that a person is actively listening?
slouching
putting your head down on your desk
sitting up straight
facing away from the speaker
When you’re actively listening, you should look ________.
at the ground
at the speaker
out the window
at your Chromebook
Which of the following is a verbal cue you can use to show you’re actively listening?
loudly saying "mhmm, mhmm"
interrupting
humming a song to yourself
asking a follow up question
True or False: If you're facing the person speaking, you're always actively listening.
True
False
Zoe is giving a presentation on the Midwest region of the US. If you’re actively listening you might ________.
speak over her to describe your trip to Nebraska
raise your hand in the middle of the presentation to invite Zoe to the mall after school
raise your hand at the end to ask her to clarify if Kansas is part of that region
stay quiet while daydreaming about your trip to Iowa in May
A member writes an email and we can observe words that indicate member is unhappy, dissatisfied etc. What should you do?
Log a complaint
Take ownership and investigate to resolve the concern
Both options
In order to be able to properly deal with
angry customers, you will need to
ignore the customer.
become angry and upset at them.
have strong customer service skills.
All of the above.
Key characteristics of excellent customer
service are
politeness and friendliness.
promptness and listening.
professionalism.
All of the above
To demonstrate customer service mindset, employees must believe that the customers deserve their
unsolicited advise
limited information
complete attention
personal opinions
Who is the customer?
Someone who buys goods or uses products.
Involves taking care of the customer’s need.
