2. The managerial grid identifies 3 leadership styles.

3. Contingency leadership is a behavioral theory based on their views that there is no "one best way" to lead an organization.

4. Autocratic leadership is also known as authoritarian leadership.

5. Zero defect is a man management tool which tries to develop consciousness among employees.

6. The objective of brainstorming is to combine knowledge and policy-making to impact policy process.

7. The three secrets of one minute management are one minute goal setting, one minute praising and one minute feedback.

8. Brainstorming is a body of experts providing advice and ideas on specific problems.

9. One minute goal setting is the first one and foundation for one minute management.

10. Job enlargement is a management approach where employees are shifted between two or more assignments or jobs at regular intervals of time in order to expose them to all verticals of an organizations.

11. Quality control circle is a small group of workers from different working unit or work area who meet regularly to voluntarily identify and solve problems within their areas of responsibility.

12. Networking exists to foster self-help, exchange information, change society, improve productivity and work life and share resources.

13. Job enrichment is an approach including more challenge and responsibility in jobs to make them more appealing to most employees.

14. Stress management programs are designed to promote overall well- being by providing employers and employees with tool to prevent and reduce workplace stress.

15. Capitalize on your natural tools to convey and reinforce your message when you need to be assertive.

16. Job enrichment is adding additional activities within the same level to an existing role.

17. Managers can also help with stress management by disrespecting employees personal time.

18. Transactional analysis training is a competency-based training that frequently uses interactive group approaches to learning and professional supervision.

19. Assertiveness can be understood as relational style that treads a middle path between being passive and being active.

20. Brainstorming is a general data gathering and creativity techniques that can be used to identify risks, ideas or solutions to issues.