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Worksheets

Building Leaders

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Scarcity, Efficiency, & Focus are exhibited in

a)

Time Management

b)

Teamwork

c)

Work Ethic

2.

The "M" in SMART goals stands for

a)

Measurable

b)

Management

c)

Make it Happen

d)

Method

3.

Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?

a)

Prioritize Tasks

b)

Don't schedule any breaks

c)

Plan personal business during work hours

d)

none of these

4.

The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?

a)

Is it the best solution for the team?

b)

Is it the best solution for management?

c)

Is it the best solution for me?

d)

What takes the least amount of time?

5.

You are given the following goal at work - Within the next month increase the customer checkout speed of the cashiers by training them on the proper use of the new cash register. What part of "SMART" is missing from this goal?

a)

The "M" is missing

b)

The "T" is missing

c)

The "R" is missing

d)

Nothing is missing

6.

What is required of all conflict resolution strategies?

a)

Compromise

b)

Criticism

c)

Quick action

d)

Give up

7.

Adrian uses the problem-solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?

a)

Evaluate the results and create a new solution

b)

Repeat the unsuccessful strategies

c)

Give up and let someone else fix the problem

d)

Tell someone else to do it

8.

If a person is always moving a project towards completion, what role can this person play on a team at work?

a)

Implementer

b)

Challenger

c)

Chameleon

d)

Failure

9.

Which of the following is the best method for communicating team goals?

a)

Discuss goals in group setting

b)

Post the handouts on a bulletin board

c)

E-mail the goals to everyone on the team

d)

Discuss the goals in meetings with one team member at a time

10.

When solving a problem in a group situation, which of the following traits should be demonstrated?

a)

Compromise

b)

Independence

c)

Stubbornness

d)

Manipulation

11.

Prioritize means to:

a)

List your tasks from most to least important

b)

Complete only the easy tasks

c)

Complete the shortest task

d)

Avoid distraction

12.

Employees must be _______ and willing to adapt their schedules.

a)

Flexible

b)

Do only their jobs and not be concerned with the team

c)

Stubborn

d)

Controlling

13.

Which is the fourth step in the problem-solving process.

a)

Name possible solutions

b)

Evaluate the results

c)

Identify circumstances

d)

Identify the problem

14.

Which is the third step in the problem-solving process.

a)

Identify the problem

b)

Identify circumstances

c)

Evaluate results

d)

Name possible solutions

15.

All employees are part of the team

a)

yes

b)

no

16.

_______________________recognizing oneself as a part of a whole and working towards a common purpose.

a)

Team identity

b)

Open communication

c)

Problem solving

17.

______________________negotiating to reach a mutual agreement. Employees must use this to resolve conflicts within a team.

a)

Compromise

b)

Win-Win

c)

Identify the problem

18.

 _________________ leader will allow each individual to function independently. Rules and decision making are not on the top of his or her list. They let everyone else get through the project on their own.

a)

Laissez-faire

b)

Autocratic

c)

Democratic

d)

Transactional

19.

__________________ leaders believe it’s their group and therefore their opinion is the most important when getting to the goal.

a)

Autocratic

b)

Democratic

c)

Laissez-faire

d)

Transformational

20.

Great leaders keep the team ________________________________________________ and _______________________________________

a)

Productive & Unified

b)

Afraid & Set rules

c)

On task & Give consequences