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WorksheetsBuilding Leaders
Total questions: 20
Worksheet time: 10mins
Scarcity, Efficiency, & Focus are exhibited in
Time Management
Teamwork
Work Ethic
The "M" in SMART goals stands for
Measurable
Management
Make it Happen
Method
Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?
Prioritize Tasks
Don't schedule any breaks
Plan personal business during work hours
none of these
The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?
Is it the best solution for the team?
Is it the best solution for management?
Is it the best solution for me?
What takes the least amount of time?
You are given the following goal at work - Within the next month increase the customer checkout speed of the cashiers by training them on the proper use of the new cash register. What part of "SMART" is missing from this goal?
The "M" is missing
The "T" is missing
The "R" is missing
Nothing is missing
What is required of all conflict resolution strategies?
Compromise
Criticism
Quick action
Give up
Adrian uses the problem-solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?
Evaluate the results and create a new solution
Repeat the unsuccessful strategies
Give up and let someone else fix the problem
Tell someone else to do it
If a person is always moving a project towards completion, what role can this person play on a team at work?
Implementer
Challenger
Chameleon
Failure
Which of the following is the best method for communicating team goals?
Discuss goals in group setting
Post the handouts on a bulletin board
E-mail the goals to everyone on the team
Discuss the goals in meetings with one team member at a time
When solving a problem in a group situation, which of the following traits should be demonstrated?
Compromise
Independence
Stubbornness
Manipulation
Prioritize means to:
List your tasks from most to least important
Complete only the easy tasks
Complete the shortest task
Avoid distraction
Employees must be _______ and willing to adapt their schedules.
Flexible
Do only their jobs and not be concerned with the team
Stubborn
Controlling
Which is the fourth step in the problem-solving process.
Name possible solutions
Evaluate the results
Identify circumstances
Identify the problem
Which is the third step in the problem-solving process.
Identify the problem
Identify circumstances
Evaluate results
Name possible solutions
All employees are part of the team
yes
no
_______________________recognizing oneself as a part of a whole and working towards a common purpose.
Team identity
Open communication
Problem solving
______________________negotiating to reach a mutual agreement. Employees must use this to resolve conflicts within a team.
Compromise
Win-Win
Identify the problem
_________________ leader will allow each individual to function independently. Rules and decision making are not on the top of his or her list. They let everyone else get through the project on their own.
Laissez-faire
Autocratic
Democratic
Transactional
__________________ leaders believe it’s their group and therefore their opinion is the most important when getting to the goal.
Autocratic
Democratic
Laissez-faire
Transformational
Great leaders keep the team ________________________________________________ and _______________________________________
Productive & Unified
Afraid & Set rules
On task & Give consequences
