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Worksheets

G10-2ndQ-TLE-2022-2023

Total questions: 119

Worksheet time: 1hrs 1mins

Name
Class
Date
1.
What does Ms. Lamar check first if your monitor goes blank?
a)
turn the monitor off
b)
check the monitor cord
c)
open task manager
2.
How long should you wait after you unplug the monitor's power cable?
a)
5 seconds
b)
15 seconds
c)
30 seconds
3.
What is most likely wrong with the monitor if you have done all of the troubleshooting steps?
a)
the monitor cord is broken
b)
the computer is broken
c)
the monitor needs to be replaced
4.
After you disconnect the mouse, keyboard, and monitor, what should be your next step?
a)
reboot the computer
b)
plug the monitor back up
c)
call a technician
5.
What is the first step of fixing a display rotation?
a)
unplug the computer
b)
go to the control panel
c)
go to my documents
6.
What type of monitors do we have in our classroom?
a)
LCD
b)
CRT
c)
ARP
7.
A monitor's size is measured horizontally from corner to corner.
a)
True
b)
False
8.
What is one thing you can do if your mouse does not work?
a)
buy a wireless mouse
b)
check the connections
c)
cut the cord
9.
How is your mouse connected on your computer in the classroom?
a)
PS/2
b)
USB
10.
What is the last thing you should do when your keyboard is not working?
a)
call your mom
b)
tell Mrs. Lamar
c)

contact the technology coordinator

11.
What is the best way to clean your keyboard?
a)
soap and water
b)
compressed air
c)
germ-x
12.
What is most likely wrong with the monitor if you have done all of the troubleshooting steps?
a)
the monitor cord is broken
b)
the computer is broken
c)
the monitor needs to be replaced
13.

Computer viruses are

a)

Programs that hackers use to harm your computers or steal info.

b)

A sickness that humans catch from computers

c)

can only be acquired through the internet

d)

can only be acquired through email

14.

TRUE/FALSE: Troubleshooting means taking a psychological and scientific approach to fixing a computer problem?

a)

True

b)

False

15.

Which of the following is NOT one of the four troubleshooting steps?

a)

Look at the problem

b)

Describe the problem

c)

Select the best solution

d)

Decide the cause of the problem

16.

Identify which one of the following approaches to troubleshooting that deals with a website where people post about specific computer problems.

a)

Google searching

b)

Any website

c)

Knowledge Base

d)

Online Forum

17.

If the operating system does not boot to the log in screen, what is a possible cause?

4 lines
18.

What is the purpose of the Task Manager tool?

4 lines
19.

In your own words explain why is it important to keep your virus protection software up to date?

4 lines
20.

What is meant by "Quarantine" in information technology?

4 lines
21.

What mode can you boot your computer in to troubleshoot?

a)

Secure Mode

b)

Troubleshoot Mode

c)

Safe Mode

d)

Basic Mode

22.

Where on a computer is the firmware stored?

4 lines
23.
What is one thing you can do if your mouse does not work?
a)
buy a wireless mouse
b)
check the connections
c)
cut the cord
24.

Why is it important to know how to troubleshoot your computer?

a)

You can help others

b)

All these answers are correct

c)

To save money

d)

There may not always be someone to help you.

25.

You are using Microsoft Word on your computer and suddenly it stops working. What steps would you take to troubleshoot the issue?

4 lines
26.

Which of the following are hardware problems?

a)

The computer does not start

b)

USB Mouse not connecting

c)

Insufficient Memory

d)

Device Driver is missing

27.

A new tab.....

a)

can be typed into the Google search bar.

b)

can be found using the windows key.

c)

can be found at the top of my monitor behind an open web page.

d)

does not exist.

28.

This is a URL or Web Address

a)

True

b)

False

29.

My computer isn't working correctly. I should:

a)

log out and log back in.

b)

restart my computer.

c)

clear my cache and cookies.

d)

All of these are good choices.

30.

These are....

a)

colorful.

b)

cute.

c)

browsers.

d)

things I click.

31.

Browsers let me access the internet.

a)

True

b)

False

32.

The copy and paste short cuts are:

a)

Ctrl+C and Ctrl+V

b)

Ctrl+C and Ctrl+P

c)

right click copy and right click paste.

d)

Ctrl+Alt+Delete

33.

This is the "Home Button"

a)

True

b)

False

34.

This curly arrow is the "Refresh Button"

a)

True

b)

False

35.

The "Refresh Button"

a)

reloads your web-page.

b)

opens a new tab.

c)

switches your browser.

d)

shuts down the computer.

36.

The "Home Button" on a school computer

a)

takes you to the Foulks Ranch website.

b)

takes you to Kansas.

c)

shows your home in Google Maps.

d)

doesn't do anything.

37.

Everything you type is written in capital letters. You should....

a)

on a Chromebook, turn your caps lock off by pressing shift or alt+search

b)

find a reason to be really angry while you type.

c)

raise your hand.

d)

just keep typing in all caps.

38.

On a desktop computer, Caps Lock is turned off and on with the same key.

a)

True

b)

False

39.

If something isn't loading properly or seems to be glitching,

a)

try the refresh button first.

b)

don't think, just raise your hand.

c)

shut your computer down immediately.

d)

false

40.

If your desktop (not Chromebook) computer screen turns sideways,

a)

press Ctrl+Alt+ the up arrow key

b)

make sure everyone around you stops working to look at your screen.

c)

just raise your hand.

d)

sign out and hope it fixes itself.

41.

If your Chromebook desktop turns sideways,

a)

press Ctrl+Shift+ the refresh key at the top of the keyboard.

b)

just close it and get a different Chromebook,

c)

make sure everyone around you stops working and looks at your screen.

d)

just wait 30 seconds.

42.

I can't access my Zoom/Google meeting. I should:

a)

double-check the password, if one is required, and try again.

b)

restart my computer.

c)

clear my cache and cookies.

d)

All of these are good choices.

e)

go to zoom.us to join a meeting and enter the meeting ID and password.

43.

What is Malware?

a)

Software designed with intent to harm your computer or steal information

b)

Software that helps your computer run

c)

Software designed by your friend, Mal

d)

Software that doesn't do anything

44.

A virus can get onto your computer even without requiring permission.

a)

true

b)

false

45.

How do you close a malware-infected window?

a)

You can't - hard reboot!!!

b)

Alt + F4

c)

Alt + X

d)

Alt + F1

46.

What's the best way to make sure you don't get malware in the first place?

a)

Click on pop-ups

b)

Click links or images in emails from people you don't know

c)

Eat all of your vegetables

d)

Make sure your computer is updated and running antivirus sofware

47.

How do you update your Windows computer?

a)

System Settings, Ease of Access

b)

System Settings, Display

c)

System Settings & Security

d)

This is optional

48.

Few computers in the US are infected with malware.

a)

True, it's not a big problem

b)

False, millions are

49.

When you notice something is wrong, what is the first step when thinking physical?

a)

Where am I?

b)

Check power

c)

Is the internet working?

d)

Did my teacher do it?

50.

What's the first thing you do when you notice something is wrong?

a)

Don't Panic

b)

Panic

c)

Start Clicking Everywhere

d)

Tell Teacher

51.

Do this if you have a network connection issue?

a)

Find Mr. Richards

b)

Check the Server Room

c)

Make sure the ethernet cable is plugged in & has lights

d)

Scream and wave your arms

52.

Why shouldn't you panic when you notice something is wrong?

a)

It's probably not as serious as you think

b)

What's the worst that can happen, right?

c)

You definitely SHOULD panic

d)

Panic, panic now

53.

First, check all _______ when looking for physical errors

a)

Lights

b)

Ports

c)

Cords

d)

Icons

54.

What is the final step when you notice that something is wrong?

a)

Throw it in the garbage

b)

Reboot

c)

Cry

d)

Detention

55.

What can you do if your teacher is too busy to help and your computer is acting crazy?

a)

Throw it in the garbage

b)

Reboot (write down the error code if there is one)

c)

Cry

d)

Go play a game

56.

Uh oh, I cannot connect to the Internet. What should I do?

a)

Check the internet icon in system tray for connection status

b)

Check ethernet cable for lights, if wired in

c)

Reboot

d)

Write down and research any error messages

e)

ALL of these things!

57.

Allows a user to create a private network from a public internet connection to get oline privacy and anonymity.

a)

OS

b)

VPN

c)

Domain

d)

ALL of these things!

58.

This method converts information into secret code that hides the information's true meaning.

a)

Domain

b)

Decryption

c)

Passwords

d)

Encryption

59.

Which of the following is NOT something you should do to protect your data information?

a)

Updates

b)

Install antivirus software

c)

Creating a backup often

d)

Do all of these things to protect your data

60.

This indicates a secure website.

a)

Open lock to left of URL

b)

Url includes HTTPS

c)

Small pop-up appears

d)

Google Chrome only finds secure sites.

61.

How often does malware such as viruses and spyware get installed accidentally by the user?

a)

10%

b)

50%

c)

over 90%

d)

Never

62.

Which of the following does NOT normally indicate you have malware?

a)

Screen freezes

b)

Pop-ups

c)

Crashing

d)

All can happen when you have malware

63.

The aim is to overwhelm them with more traffic than the server or network can accommodate.

a)

DDoS

b)

VPN

c)

Firewall

d)

ReCAPTCHA

64.

About 30% of spam email are these types of email sent to scam you financially, not just annoy you with ads.

a)

Phishing

b)

Baiting

c)

Brute force

d)

Worm

65.

How can viruses get on my computer?

a)

Clicking popups or downloads

b)

Vulnerability in software

c)

Clicking links in email

d)

All of these are true

66.

Information on public wifi is unencrypted and visible to anyone (unless you're using a VPN).

a)

True

b)

False

67.

Uh oh, you got an error message, again. Now what?

a)

Change your DDoS

b)

Write it down and look up the words in error message online.

c)

Change your VPN

d)

Unplug your device

68.

What should you do if your email is hacked?

a)

Make a new account immediately

b)

Remove 2-factor authentication

c)

Change your password from a safe device & let family and friends know

d)

Don't tell anyone, especially your friends and other email contacts

69.

Free downloads often have malware.

a)

True

b)

False

70.

Anyone can create a public wifi or hotspot and can watch & record what you send through it!

a)

True

b)

False

71.

Information on a website with HTTPS is encrypted BEFORE it is sent.

a)

True

b)

False

72.

Which of the following is NOT Cybercrime?

a)

To steal personal information (like credit card info)

b)

To delete information on your computer

c)

To remotely control your computer

d)

Cyberwar, to disrupt life (water, food or power supply)

e)

All are examples of cybercrime

73.

If you turn on a PC and the boot-up process halts, giving you the message: "Non-System disk or disk error....Replace and press any key when ready", the problem is likely:

a)

A non-bootable floppy disk is in the floppy-disk drive and you should remove it

b)

The hard-drive has failed and you should replace it

c)

RAM has failed and you should replace it

d)

A key on the keyboard is stuck and the keyboard should be replaced

74.

If you turn on a PC and the system unit is clearly ON, but the monitor is dark, the problem could be that:

a)

The monitor is not turned ON

b)

The monitor is not plugged in

c)

The monitor is not connected to the PC

d)

Any or all of the above

75.

If a PC freezes or behaves otherwise erratically, and the system unit is very quiet, the most likely cause is:

a)

A virus has infected the system

b)

The hard-drive is almost out of space

c)

The CMOS RAM is failing

d)

The power-supply fan has failed and the system is overheating

76.

What should you do if you receive the following message:

Cannot find a device file that may be needed to run Windows or a Windows application...zyvxd.386

Press any key to continue?

a)

Power the machine OFF, then ON to resync the kernel

b)

Replace the hard drive

c)

Start Windows and run Scandisk to reload the missing file(s)

d)

Press any key to continue loading Windows and, then, either reload the missing file or remove the line in SYSTEM.INI that loads it

77.

What is a GPF?

a)

A hard drive with insufficient available space

b)

Part of the Microsoft General Procedures For Windows operating systems

c)

A Windows General Protection Fault

d)

All of the above

78.

The physical part of the PC that keeps track of the hardware resources on the system is the:

a)

ROM BIOS Chip

b)

CMOS RAM

c)

Hard Drive

d)

Power Supply

79.

For ALL PC generations beyond the first, when most PCs are powered OFF, the clock and calendar in the system:

a)

Continue to function because they are powered by an on-board battery

b)

Continue to function because they are powered by wind-up spring like a wristwatch

c)

Cease to function and must be reset after re-boot

d)

None of the above

80.

What's likely to happen when Windows' System Resources drop below 60%?

a)

Intel Pentium CPU chips run more efficiently

b)

Anti-viral applications can safely scan system files

c)

The system will crash

d)

The system will overheat

81.

If a user wants to add another adapter card into a PC, the first concern would be:

a)

Is the card a "Plug-and-Play" card?

b)

Would there be enough hard-drive space for the driver-software for the card?

c)

Would the power supply be able to provide enough power for the card?

d)

Is there a vacant slot available for the card?

82.

Which Windows file loads applications that run when Windows opens?

a)

AUTOEXEC.BAT

b)

WIN.INI

c)

SYSTEM.INI

d)

Either A or C above

83.

If, upon booting up a PC, you see a message that says: Keyboard error, it could very likely be:

a)

The keyboard is not attached to the PC

b)

The keyboard has failed

c)

Either A or B above

d)

Neither A nor B above

84.

If, upon booting up a PC, you see a message that says: Invalid drive configuration, it could very likely be:

a)

The hard drive cable within the system unit is not attached to the controller

b)

The hard drive has failed

c)

The hard drive has not been partitioned

d)

Any of the above

85.

What significance do the "beeps" have during the boot process of a PC?

a)

The number of beeps describe the quality of the processor

b)

The number of beeps describe the speed of the RAM Chips

c)

The number and length of the beeps indicate a hardware problem

d)

You can tell how powerful the PC is by the loudness or intensity of the beeps

86.

What is the main difference between a standard Hard drive and a SSD?

a)

An SSD is faster

b)

A standard hard drive has moving parts

c)

An SSD runs quieter

d)

All the above

87.
What does Ms. Lamar check first if your monitor goes blank?
a)
turn the monitor off
b)
check the monitor cord
c)
open task manager
88.
After you disconnect the mouse, keyboard, and monitor, what should be your next step?
a)
reboot the computer
b)
plug the monitor back up
c)
call a technician
89.
What is one thing you can do if your mouse does not work?
a)
buy a wireless mouse
b)
check the connections
c)
cut the cord
90.
How is your mouse connected on your computer in the classroom?
a)
PS/2
b)
USB
91.
What is the best way to clean your keyboard?
a)
soap and water
b)
compressed air
c)
germ-x
92.
Choose one solution for the following problem: an application is running SLOWLY.
a)
Restart the computer
b)
Try to access the application from the internet instead
c)
Close and re-open the application
d)
Just forget it and work in another application
93.
Choose one solution for the following problem: the computer is FROZEN.
a)
Press and hold the Power button for 5-10 seconds to force the computer to shut down.
b)
Close all applications and restart
c)
Unplug all plugs on the computer and plug them back in
d)
Hold down the monitor power button until the computer shuts down.
94.
Choose one solution for the following problem: the sound isn't working.
a)
Check the volume level
b)
Use different headphones
c)
Buy speakers
d)
restart you computer
95.
Choose one solution for the following problem: the mouse or keyboard has stopped working.
a)
Press the Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard and click the mouse twice to reset the hardware
b)
If you're using a wired mouse or keyboard, make sure it's correctly plugged into the computer
c)
Move to a different computer, they are probably broken
d)
Hold down on the right click and/or the backspace key to reset the hardware
96.
Choose one solution for the following problem: The screen is blank.
a)
Make sure the monitor and computer are plugged in and turned on
b)
Hit the power button on the screen only
c)
Check mouse to see if the light is turned on
d)
Restart your computer
97.
Choose one solution for the following problem: ALL programs on the computer run slowly
a)
Shut down the computer two times in a row
b)
Unplug your mouse and plug it back in
c)
Your computer may be running out of hard drive space. Try deleting any files or programs you don't need.
d)
Reorganize the files on your computer. This is making the computer think too hard.
98.
Choose one solution for the following problem: Power button will not start computer.
a)
Check the central processing unit (CPU) to see if it is working properly
b)
Check the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet
c)
Check your internet access to see if you are connected to the internet
d)
Check to see if you have an Ethernet cable connection 
99.

this picture means?

a)

the computer does not give out a sound

b)

the sound is to loud

c)

do talking in the classroom

100.

what is troubleshooting?

a)

It is a problem solving applied to repair failed process

b)

It is a fight between 2 computers

c)

It means..trouble ปัญหา, shoooting การยิง

101.

when your computer doesn't work, you must

a)

break your computer

b)

check the cable connections

c)

call the doctor

102.

when your computer doesn't work, you must

a)

call your parents

b)

ask google how to fix your computer

c)

check your power cable

103.
What are some general tips to keep in mind about trouble shooting computer problems?
a)
Write down your steps, take notes about error messages, always check the cables, restart the computer
b)
Try lots of things and shutdown the computer
c)
Ask a parent for help, ask teacher for help, ask friend for help
d)
Unplug your computer and plug it back in just to check the power source
104.
Choose one solution for the following problem: an application is running SLOWLY.
a)
Restart the computer
b)
Try to access the application from the internet instead
c)
Close and re-open the application
d)
Just forget it and work in another application
105.
Choose one solution for the following problem: the computer is FROZEN.
a)
Press and hold the Power button for 5-10 seconds to force the computer to shut down.
b)
Close all applications and restart
c)
Unplug all plugs on the computer and plug them back in
d)
Hold down the monitor power button until the computer shuts down.
106.
Choose one solution for the following problem: the sound isn't working.
a)
Check the volume level
b)
Use different headphones
c)
Buy speakers
d)
restart you computer
107.
Choose one solution for the following problem: ALL programs on the computer run slowly
a)
Shut down the computer two times in a row
b)
Unplug your mouse and plug it back in
c)
Your computer may be running out of hard drive space. Try deleting any files or programs you don't need.
d)
Reorganize the files on your computer. This is making the computer think too hard.
108.
Choose one solution for the following problem: The screen is blank.
a)
Make sure the monitor and computer are plugged in and turned on
b)
Hit the power button on the screen only
c)
Check mouse to see if the light is turned on
d)
Restart your computer
109.

A hardware component that supplies power to an electrical device.

a)

A. CPU

b)

B. Hard Disk

c)

C. Power Supply Unit

d)

D. System Unit

110.

The hard disk drive is also known as _______

a)

A. HDD

b)

B. MOLEX

c)

C. ROM

d)

D. SATA

111.

3. What power connector give supply in the motherboard?

a)

A. 4 pin molex p3 12v

b)

B. 24 pin molex connector

c)

C. power cable

d)

D. sata connector

112.

4. What power connector used to power the IDE hard drives and optical drives?

a)

A. 4 pin berg connector

b)

B. 4 pin molex connector

c)

C. 20 pin molex connector

d)

D. sata connector

113.

5. Power supply unit converts the ___________ to __________.

a)

A. PC TO DC

b)

B. AC TO DC

c)

C. PC TO AC

d)

D. DC TO AC

114.

A hardware component that supplies power to an electrical device.

a)

A. CPU

b)

B. Hard Disk

c)

C. Power Supply Unit

d)

D. System Unit

115.

The hard disk drive is also known as _______

a)

A. HDD

b)

B. MOLEX

c)

C. ROM

d)

D. SATA

116.

3. What power connector give supply in the motherboard?

a)

A. 4 pin molex p3 12v

b)

B. 24 pin molex connector

c)

C. power cable

d)

D. sata connector

117.

4. What power connector used to power the IDE hard drives and optical drives?

a)

A. 4 pin berg connector

b)

B. 4 pin molex connector

c)

C. 20 pin molex connector

d)

D. sata connector

118.

5. Power supply unit converts the ___________ to __________.

a)

A. PC TO DC

b)

B. AC TO DC

c)

C. PC TO AC

d)

D. DC TO AC

119.

6. Which of the following is the port we used in printer?

a)

A. Serial port

b)

B. Parallel port

c)

C. USB port

d)

D. Print port

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