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WorksheetsFBLA Test: Hospitality and Event Management
Total questions: 15
Worksheet time: 8mins
Relationship building in the hospitality and event management industry is referred to as ____.
Comradery
Professional Networking
Monitoring
Branding
The marketing mix____.
involves location, selling, manufacturing, and services
is the same for every type of hotel or restaurant
involves a delicate balance of the seven marketing functions
combines product, price, promotion, and distribution
SMERF attendees have a large proportion of attendees who prefer____.
double room
executive room
rack rate rooms
single rooms
Estimation of type, quantity and quality of future sales is referred to as____.
sales forecasting
polling
estimation
the futures market
Which type of sales close involves the salesperson telling the prospective customer about what another indecisive customer did?
loss close
story close
sum-up close
alternative close
The hotel position associated with front of the house is the____.
hotel check in/out desk
accounting department
maintenance
housekeeping
Salespeople responsible for group business within assigned market segments are____.
reservationists
sales managers
senior sales managers
transient sales managers
Successful events are enhanced by planners who develop a ____ for success.
blueprint
mission statement
budget
guarantee
Estimated attendance, duration of the event, budget, and venue capacity are parts of event____.
management
sales
logistics
brainstorming
Effective leaders have a game plan for success. This characteristic is best described as____.
leader by example
responsible
a team player
goal oriented
The ____ rate is the price printed on the hotel door.
standard
rack
group
discounted
Dramatically upgraded services and amenities____.
are available only in full-service hotels
rarely return the investment made on them
usually indicate an older lodging facility
are a growing trend in all forms of the hospitality industry
John is an employee at a major hotel that has a friends and family rate offered to John and his direct family members. John has told all of his friends that they are eligible for the special hotel rates. John has demonstrated____.
a lapse of ethics
the sound use of a fringe benefit
great public relations for the hotel
ethical behavior
A major university football team has a record 380-game sold-out stadium. Revenue from ticket sakes for the 90,000-seat stadium is $5.85 million per game. The %5.85 million represents a____.
fixed income
variable expense
fixed expense
variable income
The first step for hiring event employees is____.
planning the employee recruiting strategy
creating a checklist for hiring an employee
advertising the position online
defining the job
