WorksheetsClaim Refreshment Quizz
Total questions: 10
Worksheet time: 7mins
If loss/damage occurred beyond Bollore Logistics ID scope of responsibility, Customer is suggested to claim against liable party (supplier, customer's appointed carrier, etc)
Correct
Incorrect
If loss/damage occurred and it is attributable to operation within Bollore Logistics ID scope of responsibility,
Customer send intent to claim to Bollore ID within time frame
Customer to claim against liable party (supplier, customer's appointed carrier, etc.)
What should you do if damage/irregularities occurred within scope of Bollore Logistics ID ? except
Keep the customer duly informed on the discrepancies found.
Offer to joint inspection to check inside packing.
Inform Claim and Insurance Management
Provide relevant doc:
•CIR/ Stripping Report/ loss notification
•Shipment Doc
•Pictures, Etc.
Keep sending the cargo to next destination
Reservation with intent to claim,
Airfreight : within (a) days upon cargo delivery/receipt
Reservation with intent to claim,
Sea freight: within _ days upon cargo delivery/receipt
(a)
Reservation with intent to claim,
Others: within _ days upon cargo delivery/receipt
(a)
What should you do if formal claim letter is made by customer following their intent to claim?
Promises the claim will be paid soon
Forward to Claim and Insurance Management
Do not respond
Accept the Claim and give settlement offer
When a Surveyor on Behalf Bollore Logistics ID must attend ? EXCEPT
Damage value is ≥ USD 6,000
Unknown damage value in the case of a Low-value cargo
Formally invited by customer
Damage arising during AIR carriage
is limited by______Rules. The limit liability is 22SDR/kg whichever is lower.
As per local regulations
BL’s Group Standard Trading Conditions
Montreal/Warsaw Convention
Goverment
Damage arising during _____ carriage
is limited by Hagues-Visby Rules. The limit liability is 2SDR/kg or 666.67 SDR/package whichever is higher
Land
Sea
Air
Rail
