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PBS3253 Chapter 1&2

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

The following are environment in business system EXCEPT ________

a)

micro

b)

macro

c)

internal

d)

foreigner

2.

Raw materials, labor & capital are examples of ________

a)

output

b)

input

c)

environment

d)

factors

3.

the first entrant in one industry before other company enter the field is called

a)

competitors

b)

first mover

c)

new comer

d)

firm

4.

Organization is required to analyze customers’ needs and wants to __________ customers

a)

delighting

b)

attract

c)

encourage

d)

avoid

5.

Reduction in a unit cost is called _________.

a)

economies of scale

b)

expenditure

c)

material cost

d)

budget

6.

PESTEL is a short form for ________ environment.

a)

internal

b)

micro

c)

macro

d)

business

7.

T in PESTEL refers to __________

a)

technological

b)

temporary

c)

testing

d)

transportation

8.

changes in Cabinet members is example of _______ changes

a)

political

b)

economic

c)

social

d)

technological

9.

Party that provides an organization with goods and services that are transformed by the organization into products for customers is called _______.

a)

customer

b)

labor

c)

competitors

d)

suppliers

10.

Government, local community groups and pressure groups and financial community are examples of _______

a)

suppliers

b)

customer

c)

stakeholders

d)

competitors

11.

_________ department is responsible in conducting training and development, preparing job analysis, implementing employee engagement and so on.

a)

Personnel

b)

finance

c)

marketing

d)

research

12.

The Executive branch of the government lead by _______.

a)

YDPA

b)

Prime MInister

c)

cabinets

d)

courts

13.

biased information or misleading nature used to promote a political cause or point of view is example of ________.

a)

news

b)

reporting

c)

propaganda

d)

political

14.

judicial branch consist of _________

a)

11 states of malaysia

b)

6 courts

c)

222 representative

d)

cabinet members

15.

44 members of Legislative branch appointed by ________

a)

Yang DiPertuan Agung

b)

Prime Minister

c)

State minister

d)

Citizen