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ENGLISH FOR HOTEL PROFESSION MIDTERM

Total questions: 90

Worksheet time: 54mins

Name
Class
Date
1.

GREETING & WELCOMING THE GUEST: VOCABULARY

a)

brochore

b)

brochure

c)

bruchore

d)

broshure

2.

GREETING & WELCOMING THE GUEST: VOCABULARY

a)

loggage

b)

lugage

c)

luggage

d)

logguge

3.

GREETING & WELCOMING THE GUEST: VOCABULARY

a)

room card

b)

room number

c)

room code

d)

room key

4.

GREETING & WELCOMING THE GUEST: VOCABULARY

a)

fax machine

b)

copier

c)

telephone

d)

mobile phone

5.

GREETING & WELCOMING THE GUEST: VOCABULARY

a)

waiter

b)

housekeeper

c)

receptionist

d)

porter

6.

GREETING & WELCOMING THE GUEST: VOCABULARY

a)

waiter

b)

housekeeper

c)

receptionist

d)

porter

7.

GREETING & WELCOMING THE GUEST: VOCABULARY

a)

waiter

b)

housekeeper

c)

receptionist

d)

porter

8.

GREETING & WELCOMING THE GUEST: VOCABULARY

a)

lounge

b)

lobby

c)

receptionist

d)

front desk

9.

Who is Phenpond?

a)

A waiter

b)

A customer

c)

A receptionist

d)

A manager

10.

Who is Sarah?

a)

A waiter

b)

A customer

c)

A receptionist

d)

A manager

11.

How does Phenpond greet Sarah?

a)

Hello.

b)

Hey!

c)

Good morning

d)

Hi.

12.

Why does Sarah call the hotel?

a)

For information

b)

To book a room

c)

To check-in

d)

To check-out

13.

How does Phenpond respond when Sarah says "Thank you"?

a)

Bye.

b)

That's okay.

c)

Exactly!

d)

You're welcome.

14.

Why is Phenpond so certain Sarah will like her hotel?

a)

Because it's near shopping area.

b)

Because it's cheap.

c)

Because it's new.

d)

Because it's the only one in the area.

15.

Receptionist: Our hotel is on Silom Road, a famous shopping area in Bangkok.

I'm sure you will like it.

Sarah: ........................................................................................................................................

a)

May I know about your hotel? I want to book a room for this weekend.

b)

That's sounds wonderful. I'll talk to my friends and call you back for a reservation later.

c)

That's sound great. I'd like to try massage in your hotel.

d)

The facilities of your hotel are good. I'll talk to my friends and call you back for a reservation later.

16.

How does the receptionist greet the guest?

a)

Sawasdee kha. Thank you for staying with us.

b)

Good afternoon. Welcome to Rose & Jasmine Restaurant.

c)

Sawasdee kha. Welcome to Rose & Jasmine Hotel.

d)

Sawasdee kha. Thank you for checking our website.

17.

What does the guest need?

a)

Hotel information

b)

Hotel room rate

c)

Hotel facilities

d)

Hotel website

18.

Why does the brochure show no room rate?

a)

The rate are expensive.

b)

The receptionist doesn't know.

c)

Prices are very low.

d)

Prices are subject to change.

19.

Where can the guest find more information

a)

Television

b)

Hotel website

c)

Brochure

d)

Catalogue

20.

How does the receptionist respond when the guest says "Thank you"?

a)

The great!

b)

Thanks a lot.

c)

You're welcome.

d)

I welcome you.

21.

Customer:.............................................

Receptionist: Of course. Here it is.

a)

I'd like to check-in please.

b)

I'd like to check-out please.

c)

I'd like to have a brochure of this hotel.

d)

I'd like to send the booking confirmation.

22.

1. ...............................................................................

a)

Our hotel is on Ratchaprasong road, near many shopping centers in Bangkok.

b)

It's my pleasure.

c)

How can I help you?

d)

Good morning.

e)

I will consider it and call you again for a reservation in a day or two.

23.

2. ...............................................................................

a)

Our hotel is on Ratchaprasong road, near many shopping centers in Bangkok.

b)

It's my pleasure.

c)

How can I help you?

d)

Good morning.

e)

I will consider it and call you again for a reservation in a day or two.

24.

3. ...............................................................................

a)

Our hotel is on Ratchaprasong road, near many shopping centers in Bangkok.

b)

It's my pleasure.

c)

How can I help you?

d)

Good morning.

e)

I will consider it and call you again for a reservation in a day or two.

25.

4. ...............................................................................

a)

Our hotel is on Ratchaprasong road, near many shopping centers in Bangkok.

b)

It's my pleasure.

c)

How can I help you?

d)

Good morning.

e)

I will consider it and call you again for a reservation in a day or two.

26.

5. ...............................................................................

a)

Our hotel is on Ratchaprasong road, near many shopping centers in Bangkok.

b)

It's my pleasure.

c)

How can I help you?

d)

Good morning.

e)

I will consider it and call you again for a reservation in a day or two.

27.

TRUE or FALSE

1. The Gold Dragon hotel has a bad view.

a)

TRUE

b)

FALSE

28.

TRUE or FALSE

2. It's easy to go to the hotel by bus.

a)

TRUE

b)

FALSE

29.

TRUE or FALSE

3. You can have Tom Yum Kung at the hotel.

a)

TRUE

b)

FALSE

30.

TRUE or FALSE

4. The hotel is far from the airport and transportation.

a)

TRUE

b)

FALSE

31.

TRUE or FALSE

5. You can see the mountain from your room.

a)

TRUE

b)

FALSE

32.

TRUE or FALSE

6. There are 180 guest rooms in the hotel.

a)

TRUE

b)

FALSE

33.

TRUE or FALSE

7. A person who prefers western style decoration likes to stay in this hotel.

a)

TRUE

b)

FALSE

34.

Who is Mrs. Dalloway?

a)

Porter

b)

Receptionist

c)

Guest

d)

Hotel Manager

35.

What did the receptionist ask Mrs. Dalloway to do before giving her the room?

a)

Pay the room.

b)

Copy of her passport.

c)

Go to her room.

d)

Sign the registration form.

36.

Which room and floor will Mrs. Dalloway stay in?

a)

347/3rd Floor

b)

357/4th Floor

c)

353/5th Floor

d)

337/3rd Floor

37.

If the guest like to have a meal in the room, what time can she call for room service?

a)

4 a.m. to 9 p.m.

b)

5 a.m. to 10 p.m.

c)

6 a.m. to 11 p.m.

d)

7 a.m. to 11 p.m.

38.

What do you think "something" Mrs. Dalloway gave the porter mean?

a)

luggage

b)

keys

c)

menu card

d)

tip

39.

How much is the water in the room?

a)

20 Baht

b)

30 Baht

c)

40 Baht

d)

Free

40.

TRUE or FALSE

Justin is a guest service manager.

a)

TRUE

b)

FALSE

41.

TRUE or FALSE

Not all guests are rude.

a)

TRUE

b)

FALSE

42.

TRUE or FALSE

It's alright to say the room number loudly.

a)

TRUE

b)

FALSE

43.

TRUE or FALSE

A hotel can be compared as a small city.

a)

TRUE

b)

FALSE

44.

TRUE or FALSE

Guarding the security of the guests is the duty of the front desk officer.

a)

TRUE

b)

FALSE

45.

TRUE or FALSE

Justin should NOT press the hold button while transferring a call.

a)

TRUE

b)

FALSE

46.

TRUE or FALSE

The front desk is a center of the hotel.

a)

TRUE

b)

FALSE

47.

CHECK - IN VOCABULARY

a)

Receptionist

b)

Waiter

c)

Porter

d)

Manager

48.

CHECK - IN VOCABULARY

a)

Receptionist

b)

Waiter

c)

Porter

d)

Manager

49.

FOOD & DRINKS VOCABULARY

a)

apple pie

b)

apple cake

c)

apple strudel

d)

fruit cake

50.

FOOD & DRINKS VOCABULARY

a)

Strawberry Smoothie

b)

Strawberry Surbet

c)

Strawberry Sorbte

d)

Strawberry Sorbet

51.

FOOD & DRINKS VOCABULARY:

Smoked Salmon

a)

Starter

b)

Main Course

c)

Appetizer

d)

Side Dish

52.

FOOD & DRINKS VOCABULARY:

Tiramisu

a)

Starter

b)

Main Course

c)

Appetizer

d)

Dessert

53.

FOOD & DRINKS VOCABULARY:

Penne Arrabiata

a)

Starter

b)

Main Course

c)

Appetizer

d)

Dessert

54.

FOOD & DRINKS VOCABULARY:

Garlic Bread

a)

Starter

b)

Main Course

c)

Appetizer

d)

Dessert

55.

FOOD & DRINKS VOCABULARY:

Tomato Soup

a)

Starter

b)

Main Course

c)

Appetizer

d)

Dessert

56.

FOOD & DRINKS VOCABULARY:

Cesar Salad

a)

Starter

b)

Main Course

c)

Appetizer

d)

Dessert

57.

CONVERSATION:

Who is Richard calling in this conversation?

a)

manager

b)

supervisor

c)

waiter

d)

friend

58.

CONVERSATION:

Where is Richard calling?

a)

airport

b)

travel agency

c)

office

d)

restaurant

59.

CONVERSATION:

What time does Richard go to restaurant on Saturday?

a)

7:00 a.m.

b)

7:00 p.m.

c)

7:30 a.m.

d)

7:30 p.m.

60.

CONVERSATION:

What is the special request of the customer?

a)

back view of the city/ table near window

b)

side view of the city/ table near piano

c)

night view of the city/ table near window

d)

night view of the city/ table near door

61.

CONVERSATION:

For how many is the reservation?

a)

2 tables

b)

2 guests

c)

2 days

d)

2 nights

62.

CONVERSATION:

Where does the situation in this conversation take place?

a)

hotel

b)

lobby

c)

restaurant

d)

kitchen

63.

CONVERSATION:

Why can't Iris have dinner at the restaurant?

a)

She doesn't have a reservation.

b)

She doesn't like the food.

c)

She doesn't like the table.

d)

She doesn't have a money.

64.

CONVERSATION:

Why can't Iris have dinner at the restaurant?

a)

She doesn't have a reservation.

b)

She doesn't like the food.

c)

She doesn't like the table.

d)

She doesn't have a money.

65.

A: ...............................................................

B: What do you recommend?

a)

Welcome to XY restaurant.

b)

Would you like to order now?

c)

Would you like anything else?

d)

Let me repeat your order.

66.

A: .........................................

B: I'm afraid I don't.

a)

Welcome to XY restaurant.

b)

Would you like to order now?

c)

Would you like anything else?

d)

Have you got a reservation?

67.

A: .........................................

B: Well done please.

a)

How many steak would you like to order?

b)

Would you like to order your steak now?

c)

Would you like to order a beef steak?

d)

How would you like your steak, rare, medium or well done?

68.

No 1: ...........................................................

a)

ready

b)

menu

c)

soup

d)

main course

69.

No 2: ...........................................................

a)

ready

b)

menu

c)

soup

d)

main course

70.

No 3: ...........................................................

a)

ready

b)

menu

c)

soup

d)

main course

71.

No 4: ...........................................................

a)

ready

b)

menu

c)

soup

d)

main course

72.

No 5: ...........................................................

a)

main course

b)

a glass

c)

apple strudel

d)

so that's

73.

No 6: ...........................................................

a)

main course

b)

a glass

c)

apple strudel

d)

so that's

74.

No 7: ...........................................................

a)

so that's

b)

anything else?

c)

bill

d)

welcome

75.

No 8: ...........................................................

a)

so that's

b)

anything else?

c)

bill

d)

welcome

76.

No 9: ...........................................................

a)

so that's

b)

anything else?

c)

bill

d)

welcome

77.

No 10: ...........................................................

a)

so that's

b)

anything else?

c)

bill

d)

welcome

78.

TYPES OF RESTAURANT:

*a restaurant that emphasizes speed of service.

a)

Bistro

b)

Brasseries

c)

Pizzeria

d)

Fast Food

79.

TYPES OF RESTAURANT:

*a restaurant, bakery or the like, where pizzas are made and sold

a)

Bistro

b)

Brasseries

c)

Pizzeria

d)

Fast Food

80.

TYPES OF RESTAURANT:

*a small modest European-style restaurant or café

a)

Bistro

b)

Brasseries

c)

Pizzeria

d)

Fast Food

81.

TYPES OF RESTAURANT:

*a bar that sometimes serves simple food. (Public House)

a)

Bistro

b)

Brasseries

c)

Pizzeria

d)

Fast Food

82.

TYPES OF RESTAURANT:

*an unpretentious restaurant, tavern, or the like that serves drinks, especially beer, and simple or hearty food.

a)

Café

b)

Coffee House

c)

Pub

d)

Buffet

83.

TYPES OF RESTAURANT:

*a restaurant that offers a selection of food at a fixed price. Food is served on trays

a)

Café

b)

Coffee House

c)

Pub

d)

Buffet

84.

TRUE or FALSE:

Strudel is a kind of pastry.

a)

TRUE

b)

FALSE

85.

TRUE or FALSE:

England also influenced Austrian cuisine during the Habsburg Empire.

a)

TRUE

b)

FALSE

86.

TRUE or FALSE:

The word "strudel" was a Viennese word.

a)

TRUE

b)

FALSE

87.

TRUE or FALSE:

Wiener Schnitzel is a traditional food of Austrian.

a)

TRUE

b)

FALSE

88.

TRUE or FALSE:

You can find the oldest strudel recipe at Wiener Stadtbiblothek.

a)

TRUE

b)

FALSE

89.

TRUE or FALSE:

The first recipe was printed in 1696.

a)

TRUE

b)

FALSE

90.

TRUE or FALSE:

Strudel is a traditional pastry of Austrian only.

a)

TRUE

b)

FALSE

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