WorksheetsIMPAC
Total questions: 50
Worksheet time: 25mins
Skills can be defined as abilities that
you are naturally good at.
you learn over time.
you learn only at work.
All of the above.
Soft skills are
are easily learned.
are not desired by employers.
personal and people skills.
All of the above.
Hard skills are
always difficult to learn.
often referred to as transferable skills.
referred to as technical skills.
None of the above.
A strong work ethic and communication skills are
considered hard skills.
True
False
Computer programing and driving are considered soft
skills.
True
False
A positive and enthusiastic attitude are essential for
finding an interesting career.
obtaining a job and succeeding at work.
getting into college.
None of the above.
Bad attitudes hurt a business by causing poor morale and
performance.
True
False
If someone is positive and enthusiastic, it lifts not only their energy, attitude, and spirit but those around them.
True
False
Those employees that struggle to maintain a positive attitude are often
promoted.
trained to develop a positive attitude.
fired.
fired.
All of the above.
What is an enthusiastic attitude?
When a person shows they don’t care.
When a person feels bad for other people.
When a person shows good feelings or excitement about doing something.
All of the above.
Before selecting a career it is helpful to evaluate your
Talents
Interests
Values
All of the Above
Things that you are good at doing because you learned how to do them, are
Values
Talents
Skills
All of the above
Matching your interests with an occupation is important because having an interest in what you do is considered a key motivating factor in performing well at a job.
True
False
______ are the beliefs and ideas that are important to you.
Skills
Talents
Values
Interests
_______ are things that you are naturally good at.
Skills
Talents
Values
Interests
Job searching is like a hunt, so you should
know your weaknesses.
carry enough water and supplies.
be careful.
identify and know your target.
How long should the networking process
last?
Until you find a job.
About one year.
Less than one month.
It should be continuous.
Which job searching strategy or resource is
the most effective?
The internet
Networking
Help Wanted Ads
Job Agencies
The more job searching strategies and resources you
use, the better your odds are in finding a good job.
True
False
You should NOT start networking with people too early in life.
True
False
When picking up and dropping off an application, if you get an opportunity you should
introduce yourself to the manager.
keep to yourself.
don’t bother the manager.
None of the above.
After picking up an application, you will want to
fold it up nicely and place it in your pocket
fill it out quickly.
make sure not to wrinkle it or get it
dirty.
None of the above.
When completing an application,
only use blue or black ink.
check for spelling errors.
write neatly.
All of the above.
Family members and relatives are considered excellent references for a job application.
True
False
It is alright not to complete some sections of a job application.
True
False
Every day at work, people will judge.
your religion.
your appearance.
your humor.
All of the above.
A person that is dressed nicely and well groomed is perceived as being
unprofessional.
overly concerned about their looks.
a professional worker.
None of the above
No matter the clothing requirement for work, your clothes should
be clean.
have no holes.
not be wrinkled.
All of the above
What message will bad hygiene and grooming send to people at work?
laziness.
being unhealthy.
a lack of respect for oneself.
All of the Above.
Your appearance becomes a reflection of you. It sends a
powerful message about who you are to others.
True
False
When you introduce yourself at an interview, it is important to
give your first and last name.
give a warm greeting.
maintain eye contact.
All of the above.
Proper eye contact shows that you are
listening.
confident.
trustworthy.
All of the above.
There is more to a job interview than answering questions. It is also essential to practice key non-verbal communication skills that will be evaluated in an interview
True
False
A proper greeting and introduction sends the message of professionalism and confidence to the interviewer.
True
False
During an interview our tone
should be low.
can reveal our emotions and how we feel.
should be loud and rapid
None of the above.
What is a resume?
A one page document that lists why you want a job.
a one page document that lists your work experience, education, accomplishments, and skills.
It is an autobiography of your life.
All of the above.
A quality resume is one that
has the correct and desired
information employers are looking for
is easy to read.
has no mistakes.
All of the above.
Though not all employers ask for a resume, it can be beneficial
if you turn one in with your application.
True
False
It is very important that you proofread your resume several times
as well as have someone else proofread it.
True
False
When looking for a job, a resume is a quick way to introduce
yourself to an employer.
True
False
What do most employers give new employees when they are hired?
A gift certificate
Shoes, shirt, and a tie.
An employee handbook.
All of the above.
At work it is important to listen carefully to directions, and if you don’t understand something,
it is best to fake it.
wait until the end of the day to ask a
question.
ask them to please explain further.
None of the above.
It is best to prepare your work clothes and lunch right before you have to leave for work.
True
False
When you start a new job, you are expected to learn everything in the first few days.
True
False
When leaving work, make sure to thank those that assisted you
and the boss.
True
False
In order to be able to properly deal with angry customers, you will need to
ignore the customer.
become angry and upset at them.
have strong customer service skills.
All of the above.
Providing great customer service is expected from employees and important to businesses because
it is the law.
it is key to doing well and staying in
business.
it is fun.
None of the above.
Key characteristics of excellent customer service are
politeness and friendliness.
promptness and listening.
professionalism.
All of the above.
It is important to greet customers
only when they enter the store.
when you feel like it.
when they enter the store, call, or
when you come into contact with
them.
All of the above.
When interacting with customers, a professional will
use slang.
use formal language and a friendly
tone.
scream back at angry customers.
None of the above.
