WorksheetsListening Quiz
Total questions: 18
Worksheet time: 9mins
needs a clear message
sender
receiver
message
passive listening
active listening
needs to listen and watch body language
sender
receiver
message
passive listening
active listening
needs to be phased and communicated so connects to the listener
sender
receiver
message
passive listening
active listening
when the listener says nothing or doesn't relate ideas
sender
receiver
message
passive listening
active listening
when the speaker's ideas are rephrased or questioned
sender
receiver
message
passive listening
active listening
What are the 3 parts of communication? Choose 3
sender
receiver
message
passive listening
active listening
tell basic ideas and facts
encouraging
clarifying
restating
use neutral words, vary voice, nod head
encouraging
clarifying
restating
ask open-ended questions
encouraging
clarifying
restating
tell basic feelings
reflecting
summarizing
validating
state major ideas, feelings are expressed or observed
reflecting
summarizing
validating
recognize value of issues and feelings, show appreciation
reflecting
summarizing
validating
The expression "You seem angry" characterizes which active listening skill?
restating
reflecting
summarizing
validating
Open-ended questions which are used to clarify:
Have 1 or 2-word answers.
Encourage the sharing of information.
Usually, stop communication.
An example is "What time is it?"
Saying "These are things I heard you say and feel," characterizes which active listening skill?
restating
reflecting
clarifying
summarizing
Saying, "Tell me more," characterizes which active listening skill?
encouraging
clarifying
restating
reflecting
Encouragement is a listening skill that may result in:
The speaker gets to talk through the situation & think of solutions.
The speaker feels the listener is not listening.
The speaker is able to evaluate the advice given by the listener.
The speaker gets frustrated with no feedback.
Listener responses like "It sounds as if you're," "You'd like," or "You seem" have the purpose of:
Giving the speaker time to think.
Letting the speaker know what feelings they are showing.
Acknowledging the speaker's credibility and the listener's acceptance.
Turning off the listener.
