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Worksheets12/15/22 - Business Management I (1.01-2.04) Test
Total questions: 60
Worksheet time: 30mins
Process Improvement Specialist and Call Center Supervisor are positions
within:
Business Analytics.
Operations Management.
Supply Chain Management.
Human Resources Management.
Department Manager, Small Business Manager, and Regional Manager are
positions in:
Business Analytics.
General Management.
Operations Management.
Human Resources Management.
Which employee has a human resources management career?
Lydia is in charge of communicating with her business's suppliers.
Madison supervises the storing and handling of her company's products.
Brian is in chaorge of orienting new employees and preparing them to do their jobs.
Michael helps his company align business and IT goals to aid in business management decision-making.
Process Improvement Specialists and Call Center Supervisors would be
considered which type of management positions?
General
Operations
Supply Chain
Human Resources
Which type of business management and administration career is all
about people?
Business Analytics
Operations Management
Supply Chain Management
Human Resources Management
Sandy, a top-level manager, identifies jobs to be performed, assigns
responsibility for them, establishes departments to handle the jobs, and
determines how many and which employees the mid-level managers will
supervise. Which function of management is Sandy performing?
Controlling
Directing
Organizing
Planning
The number of levels of management that a business needs usually
depends on the:
Size of the Business.
Goals of the Company.
Location of the Business's Facility.
Ages of the company's employees.
Which level of management is responsible for purchasing the proper
material resources for workers to use in doing their jobs?
First-Line
Middle
Supervisory
Top-Level
Jackson plans to increase his business's sales by 15% in eight months.
To reach this goal, he increased the business's advertising budget. Which
function of management does this represent?
Controlling
Directing
Organizing
Planning
Tyrone evaluates the production output of his department by checking it
against the production goals for that time period. Which management
function is Tyrone performing?
Controlling
Directing
Organizing
Planning
The purpose of management in a business is to:
Prepare the books.
Design Advertising.
Compile Financial Data.
Achieve the Objectives.
What is the most important resource to a business?
Employees
Equipment
Sales Revenue
Office Supplies
Middle-level administrators work to take broad goals and make them
more specific to their unit(s). What are these goals called?
Tactical Plans
Strategic Plans
Operational Plans
Management Plans
Goals established by a company should be:
Linked to punishments.
Specific and measurable.
Difficult and generally unattainable.
Set for every single aspect of the business.
Which question should effective managerial planning answer?
"Who will do the work?"
What do we want to do?""
"Did we accomplish our goals?"
"How will we monitor the workforce?"
What are characteristics of tactical planning?
Long-term and vague
Long-term and specific
Short-range and vague
Short-range and specific
Within the next three years, the PRM Company wants to set up an
electronic data interchange with all of its suppliers. What type of
organizational goal is PRM establishing?
contingency
financial
symmetrical
technology
Patrice tells her sales staff to spend one-fourth of their time on sales
meetings, one-fourth on sales reports, one-fourth on answering emails,
and one-fourth on generating new leads. Which step of the organizing
process is Patrice demonstrating?
evaluating results
allocating resources
delegating authority
grouping tasks into structures
The Primary purpose of developing organizatinal goals is to:
establish loyalty.
assign authority.
provide direction.
ensure profitability.
What management function is responsible for coordinating resources in ways that maximize efficiency?
controlling
directing
organizing
staffing
Amy and Tom work in a busy purchasing department. Amy relies on Tom to provide her with important information every day to do her job. Because the business's ability to achieve its goals relies on Amy and Tom's collaborative efforts, these two employees' jobs are:
flexible.
incongruent.
interdependent.
symmetrical.
The Vice Presidents of Marketing, Product Development, Finance, and Operations all report to Camille, the CEO of a Fortune 500 company. They each have their own teams made up of several employees. Which organizational structure does this represent?
divisional
functional
matrix
specialized
Computers, Inc., manufactures and sells its computer hardware in four countries. It employs over 5,000 people worldwide. Which organizational structure makes the most sense for Computers, Inc.?
divisional
functional
matrix
specialized
Coordinating business activities is an important aspect of the organizing function of management because it:
defines the company's mission statement.
enables the business to prepare precise forecasts.
establishes clear relationships between the company's resources.
ensures that the employees understand all the business's processes.
Three factors that affect the organizational structure of a business
include interpersonal relationships, tasks, and:
attrition.
authority.
initiative.
injunction.
The number of employees that a manager can effectively supervise is
their:
delegation.
line authority.
accountability.
span of control.
Which is an advantage of a wide span of control?
requires fewer managerial skills
gives managers more authority over subordinates
costs less because businesses employ fewer managers
provides better communication between managers and their employees
Every project creates a/an:
company.
deliverable.
new product.
advertising plan.
Which is an element of any project?
inventory
outcome
regulations
technology
What document is drafted in the planning stage of project management?
project charter
lessons learned
statement of work
work breakdown structure
The first task in the human resources management activity of staffing is:
recruiting.
determining need.
determining job descriptions.
screening and selecting applicants.
The role of ethics in human resources management involves:
using resources wisely.
planning the hiring process.
treating all employees fairly.
organizing employees into groups.
Which is an example of an ethical dilemma that human resources
managers may encounter?
recruiting job candidates
promoting a qualified employee
developing an employee pay scale
hiring a friend or a family member
It is important for employees to follow the rules of conduct established
by management to:
prevent workplace conflict.
reduce the need for professional development.
maintain a consistent and fair work environment.
ensure that everyone is compensated the same way.
Which is an example of human resources management?
Kurt prepares a press release to distribute the media.
Tony explains the company's policies to a new employee during orientation.
Ava speaks with a new vendor to establish sales terms and to place an order.
Jennifer gathers sales information to develop a quarterly report for her supervisor.
A human resources department uses interactive computer simulations to
help employees learn how to do their jobs. For which purpose is the
department using this technology?
compliance
evaluation
hiring
training
Which is a compliance issue?
minimum wage
conflict mediation
carpool organization
performance management
Which question should a manager consider when hiring a new employee?
"What is the company's vision?"
"How should the workload be distributed?"
"How will the company compensate this worker?"
"What are the company's product quality standards?"
A workforce analysis assesses:
future human resources needs.
human resources that are available.
how many hours each job task takes the complete.
the number of staffing tasks each manager completes.
When developing a human resources management strategy, managers:
set up an organizational structure.
hire as many recruiters as possible.
identify business goals and the best ways to achieve them.
determine how to bridge gaps between HR needs and available HR.
Which management function involves identifying qualified candidates to
perform the business’s work?
controlling
leading
persuading
staffing
The key to recruiting is:
negotiating job offers.
placing ads in local newspapers.
finding the right number of applicants.
selecting which applicants to interview.
Which is an indicator that human resources needs may change?
a stable economy
managerial opinion
a lack of competition
organizational growth
Angela’s team consistently hits sales targets and exceeds profit goals.
Angela can see that she is a successful director by examining:
time standards.
quality standards.
quantity standards.
employee standards.
What management function involves motivating and encouraging an
employee?
directing
organizing
planning
recruiting
Which scenario depicts the directing function?
A CEO determines the company's goals.
A manager hires six new staff members.
A supervisor tells her team the tasks it needs to complete.
A president figures out which staff members should report to him.
A primary activity of the directing function of management is:
initiating action.
identifying skills.
establishing authority.
evaluating performance.
Why is it important for managers to provide stability through direction?
By providing stability, managers can elimate risks.
Instability leads to a greater chance of a high reward.
Employees who feel secure are more productive and happier.
Companies that have stability struggle to guide employees' work.
Which is an example of a manager directing the company’s resources
efficiently?
Renee offers Enrique a raise if he improves his performance.
Alicia trains her staff on the latest software they will be using.
Alex tells Diane to use a part of her budget on a new ad campaign.
Clarence makes sure his employees understand the value of their work.
Directing is pervasive, which means that it:
runs continously.
flows from the top down.
involves interpersonal communication.
happens at every level of the organization.
Which scenario illustrates the creative aspect of directing?
A manager instructs employees to develop a new website.
A CEO directs a manager, who directs lower-level employees.
A supervisor spends time getting to know each employee individually.
A supervisor tries to determine why his employees are unable to get along.
If an employee continually fails to follow the firm’s rules of conduct, the firm is likely to:
develop quotas.
change its policies.
promote the person.
take disciplinary action.
Which are company resources that employees often analyze to ascertain
policies and procedures?
sales reports
training materials
research documents
promotional brochures
Which is a benefit to businesses of orienting new employees?
provides data
increase profit
reduces turnover
eliminates training
Which business resource provides information about the company’s dress
codes, vacation policies, and general rules for appropriate behavior?
personnel record
productivity manual
employee handbook
customer newsletter
Companies provide orientation as soon as new employees report for work
because:
orientation focuses on specific job tasks.
that is when employees are most eager to learn.
employees can learn everything in the beginning.
companies want them to avoid learning job-specific duties.
What project management stage involves determining when project tasks
should be performed?
evaluating
monitoring
processing
scheduling
One of the most important aspects of project management involves:
setting goals.
buying supplies.
training employees.
identifying mistakes.
What are rules and regulations for keeping a project on track?
design laws
risk inhibitors
execution standards
governance mechanisms
A project is officially authorized to begin by the:
project charter.
initiation papers.
statement of work.
registration documents.
