WorksheetsKaplan - BT Mock 7 (chap 19-24)
Total questions: 35
Worksheet time: 33mins
Name
Class
Date
1.
A manager wants to recruit an experienced candidate, but his departmental budget is not sufficient. He's experiencing
a)
role ambiguity
b)
role incompatibility
c)
role conflict
d)
role behavior
2.
A number of people waiting for a bus can be described as
a)
a formal group
b)
an informal group
c)
none of the above
3.
Would an orchestra be considered a team?
a)
yes
b)
no
4.
Assertive behavior violates another individual's rights and often leads to conflict
a)
True
b)
False
5.
Which behavioral type is more likely to defuse conflict when dealing with other people?
a)
Assertive behavior
b)
Aggressive behavior
c)
Passive behavior
6.
Waiters in a restaurant have been informed to wear the uniform for the customer to easily identify. This is related to
a)
Role behavior
b)
Role signs
c)
Role set
d)
Role definition
7.
Individuals usually join informal groups voluntarily
a)
True
b)
False
8.
Which is correct in regards to differences between Team and Individuals?
a)
Team tends to enjoy synergies than Individuals
b)
Team tends to make decisions more rapidly than Individuals
c)
Individuals are less likely to make definite decisions& rely on compromises
d)
There are fewer controls in place when groups make decisions
9.
A manager observed several employees meeting after work to socialize. They are most likely a
a)
Team
b)
Group
c)
None of the above
10.
A manager observed several employees meeting after work to socialize. Which fact indicates they are a group than a team?
a)
They are committed to achieve a given objective
b)
They are made up of diverse individuals
c)
They have a sense of group identity
d)
Their focus is mainly social in nature with no defined goals
11.
Which of the following includes three of the roles Belbin suggested a group needs in order to be effective?
a)
Leader, Shaper, Plant
b)
Negotiator, Finisher, Initiator
c)
Co-ordinator, Progress chaser, Diplomat
d)
Finisher, Block remover, Negotiator
12.
Which is the stage of team development where effectiveness of work will be at the lowest point according to Tuckman?
a)
Norming
b)
Performing
c)
Forming
d)
Storming
13.
The fifth stage which has been added to Tuckman's four stages of team development is
a)
Warming
b)
Reforming
c)
Dorming
d)
None of the above
14.
*According to Herzberg, offering employees career progression and status increases will improve their motivation
a)
True
b)
False
15.
Which of the following would best fit Maslo's EGO category in the hierarchy of needs?
a)
Loss of one's home
b)
Winning an 'employee of the month' prize
c)
Challenging work
d)
Regular staff parties
16.
A manager wishes to motivate his subordinate by giving him a higher level of responsibility. This is an example of
a)
Job enlargement
b)
Job enrichment
c)
Job switching
d)
None of the above
17.
Theory X people can be motivated by
a)
money and security
b)
achievement at work
c)
interpersonal relationship
d)
recognition for good work
18.
'Absence of certain job features will reduce employee satisfaction, but its presence wont result in motivation', said in
a)
Maslow's hierarchy of needs
b)
Herzberg's two factor theory
c)
McGregor's Theory X and Y
d)
None of the above
19.
'Absence of certain job features will reduce employee satisfaction, but its presence wont result in motivation', said in
a)
Herzberg's hygiene factors
b)
Herzberg's motivator factors
20.
Learning can be defined as the process of acquiring knowledge through experience which leads to a change in ............
a)
perception
b)
behavior
c)
understanding
21.
Kolb has mentioned that there are four stages in the learning process, which does not include
a)
Experience
b)
Active experimentation
c)
Observation and reflection
d)
Divergent
22.
J dislikes reading booklets & prefers a hands on approach to learning. This style of learning (Honey & Mumford) is
a)
Pragmatist
b)
Reflector
c)
Activitst
d)
None of the above
23.
H learns by watching others undertake a task first before trying to imitate. This style of learning (Honey & Mumford) is
a)
Pragmatist
b)
Reflector
c)
Activitst
d)
None of the above
24.
H learns by watching others undertake a task first before trying to imitate. This style of learning (Honey & Mumford) is
a)
Pragmatist
b)
Reflector
c)
Activitst
d)
None of the above
25.
Which learning style is best adjusted to acquiring knowledge from group interaction and team work?
a)
Pragmatist
b)
Reflector
c)
Activitst
d)
None of the above
26.
Mary is being dismissed from her job as she's told that she no longer has the required skills.The reason's classified as
a)
Discharge
b)
Avoidable
c)
Redundancy
d)
Unavoidable
27.
Which of the following is not a key feature of effective appraisal?
a)
Firm
b)
Factual
c)
Frequent
d)
Formal
28.
You have a large number of work tasks that needs to be completed in future. When deciding order of work, you'd consider
a)
your manager's suggestion
b)
tasks with the highest business impact
c)
doing the easiest tasks first
d)
do the most complex tasks first
29.
Personal effectiveness is best described as
a)
managing one's time efficiently
b)
achieving results quickly
c)
securing objectives without trampling on people
d)
setting the right goals and objectives and then securing them
30.
Which of the following is not likely to be a goal of a personal development plan?
a)
Growth during a person's career
b)
Meeting weekly sales target
c)
Developing skills and expertise
d)
Realizing personal aspirations
31.
Barriers to communication consist of anything that stops information getting to its intended recipients
a)
True
b)
False
32.
Research on communication networks has shown that the quickest way to reach a conclusion is always through
a)
the circle
b)
the 'Y'
c)
the wheel
d)
the chain
33.
For complex problems, the communication network most likely to facilitate the best decision is
a)
the circle
b)
all channel
c)
the wheel
d)
the 'Y'
34.
Which of the following statements is an example of diagonal communication?
a)
A junior accountant communicating with the finance director
b)
A team leader communicating with another team leader of a different project
c)
A junior marketing manager communicating with the procurement manager
d)
The finance director communicating with the sales director
35.
Which of the following is an example of lateral communication?
a)
A manager explaining new operating procedures to staff
b)
A committee coming together to review health and safety issues
c)
Staff informing the supervisor the main points from a customer conversation
d)
During appraisal, a person receives feedback about his performance results
100 %
