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WorksheetsQA Questions
Total questions: 15
Worksheet time: 8mins
If we get an OSS case, When it comes to Resolve we need to mark:
Yes
No
N/A
Close
If we provided the third party disclaimer and the advocate did not tag the QT US: Cash App {Voice - Third Party on Call, we need to mark:
the QT of the issue was correct
Yes
No
N/A
Close
If the customer called in about an specific account question and the advocate did not make any attempt to pass PII we need to mark Close in Resources & Wf and actions:
True
False
Merlina's name in United States:
Monday
Tuesday
Wednesday
Friday
If the advocate sends an email to the customer with some grammar errors in the case we need to mark ____ in Spelling/Grammar:
Yes
No
N/A
Close
If the advocate filed a complaint in the case, we need to send an email to report the CBE:
True
False
I don't know
follow your heart
What color is the white horse of the King?
Black
Yellow
White
Red
If we mark a Policy violation we need to also mark in:
Quick text
Resources
Workflow and actions
Expectations
If the advocates attempt Account access when the account A is not verified we need to mark:
P1
P2
P3
P0
If a teen calls in and the advocate does not tell to the teen if the sponsor is there to join the conversation we need to mark:
Questions
Resources
Workflow and actions
Explanation
Bonus
Sayan Name of Goku:
Napa
Bardock
RadishGo
Kakaroto
When the customer calls in to report unauthorized pending transactions, if the advocate does not tell to report the card, we need to mark in
Explanation
Expectation
Resolve
Workflow and actions
If the customer calls in about p2p declined, if one declined for autoblock and another only says declined, the advocate needs to address:
Both errors
Only one error
Any error
Tell the customer there are no errors.
If the advocate had a hold for more than 3:30 we need to mark in
Expectations
Workflow and actions
Resources
Etiquette
How many years have passed for Ash to become a Pokemon master since the Anime started?
15
20
25
35
