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Worksheets

QA Questions

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

If we get an OSS case, When it comes to Resolve we need to mark:

a)

Yes

b)

No

c)

N/A

d)

Close

2.

If we provided the third party disclaimer and the advocate did not tag the QT US: Cash App {Voice - Third Party on Call, we need to mark:

the QT of the issue was correct

a)

Yes

b)

No

c)

N/A

d)

Close

3.

If the customer called in about an specific account question and the advocate did not make any attempt to pass PII we need to mark Close in Resources & Wf and actions:

a)

True

b)

False

4.

Merlina's name in United States:

a)

Monday

b)

Tuesday

c)

Wednesday

d)

Friday

5.

If the advocate sends an email to the customer with some grammar errors in the case we need to mark ____ in Spelling/Grammar:

a)

Yes

b)

No

c)

N/A

d)

Close

6.

If the advocate filed a complaint in the case, we need to send an email to report the CBE:

a)

True

b)

False

c)

I don't know

d)

follow your heart

7.

What color is the white horse of the King?

a)

Black

b)

Yellow

c)

White

d)

Red

8.

If we mark a Policy violation we need to also mark in:

a)

Quick text

b)

Resources

c)

Workflow and actions

d)

Expectations

9.

If the advocates attempt Account access when the account A is not verified we need to mark:

a)

P1

b)

P2

c)

P3

d)

P0

10.

If a teen calls in and the advocate does not tell to the teen if the sponsor is there to join the conversation we need to mark:

a)

Questions

b)

Resources

c)

Workflow and actions

d)

Explanation

11.

Bonus

Sayan Name of Goku:

a)

Napa

b)

Bardock

c)

RadishGo

d)

Kakaroto

12.

When the customer calls in to report unauthorized pending transactions, if the advocate does not tell to report the card, we need to mark in

a)

Explanation

b)

Expectation

c)

Resolve

d)

Workflow and actions

13.

If the customer calls in about p2p declined, if one declined for autoblock and another only says declined, the advocate needs to address:

a)

Both errors

b)

Only one error

c)

Any error

d)

Tell the customer there are no errors.

14.

If the advocate had a hold for more than 3:30 we need to mark in

a)

Expectations

b)

Workflow and actions

c)

Resources

d)

Etiquette

15.

How many years have passed for Ash to become a Pokemon master since the Anime started?

a)

15

b)

20

c)

25

d)

35