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WorksheetsIntroduction to Quality
Total questions: 26
Worksheet time: 13mins
Kaizen, Kanban, and 5S are just a few of the many elements used in a(n) ______________ operation.
HSE
JIT
First in, First out
Poorly managed
Companies typically include policies and procedures for continuous improvements as part of their:
Predictive Maintenance System
Purchasing Rules
Quality Assurance System
Em[ployee Manual
Product development teams should perform a(n) ___________ as early as possible during their design process.
Process capability analysis
Predative maintenance analysis
Job safety analysis
Design failure mode and effect anaysis
The performance of the product as viewed by the customer is ultimately the most important measure of:
Cost of the product
Product quality
Safety program effectiveness
Human resources policy
5S is a lean manufacturing technique that focuses on creating a(n):
Error free environment
Clean and orderly work environment
Inventory surplus
Optimized production schedule
A worker should _________________ any time the worker notices a minor quality problem that is not critical to product function or performance.
Shutdown the production line and solve the problem
Ignore the problem and leave it to someone else
Ask the quality department to start an investigation
Notify the supervisor to determine the correct action to take
To identify and eliminate waste (non-value-added) activities proves a company is operating in:
A continuous improvement schedule
Employee reduction process
Best business practices
Safe mode
First piece inspection is required for ___________.
Employee raises
Packaging approval
Documenting repeatable setups
Calibrating hand tools
Everyone within an organization is responsible for ______________ quality.
Inspecting
Improving
Supplying
Avoiding
Eliminating quality variances will result in _______________.
More defects
Greater worker dissatisfaction
Degraded process quality
Improved process quality
The purpose of ISO 9000 is to help companies ________________.
Improve quality
Increase productivity
Be safer
Purchase health care
A history of dependability and customer satisfaction should be considered when ____________.
Evaluating a potential supplier
Auditing a customer
Taking a survey
Submitting a maintenance request
Spreadsheets are used to perform calculations in ______________ and produce graphs.
Code
Rows and collumns
Letters
Lists
Companies often ___________ to create a baseline measurement for improvements in machine performance.
Perform a quality system audit
Use ISO standards
Write standard operating procedures
Establish a metric
To make sure the appropriate parties are notified, use a _____________.
Megaphone
Complete company email list
Text message service
Predetermined distribution list
Of the four roles of management, controlling covers which of the following actions:
Delegate more tasks to a team
Planning resources to use
Monitoring actual to standard work practices
Praising a workers' contribution
To reduce variation, minimize defects, and to shorten cycle time are considered ____________ goals.
Quality
Safety
Kanban
Calibration
______________ should be validated and approved to ensure accuracy.
Histograms
Standard operating procedures
Operation observations
Spreadsheets
Greater variations in a process may occur when __________________.
No changes are made to a process
Unapproved changes are made to the process
Machines and equipment are maintained properly
Approved process adjustments are performed
Joseph Juran, Edwards Demming, and Phillip Crosby contributed to the various approaches of:
Statistical Analysis
Customer Complaints
TQM
Design Integration
An employee should report to their supervisor if the following situations occurs:
There is a decrease in the number of defective parts produced by a machine
There is a need to borrow a tool from another team member
Another employee says something bad about the supervisor
There is an increase in the number of defective parts produced by a machine
The number of defects produced is a measure of _________________.
The effectiveness of a quality assurance system
The cost of the machine
An increase in sales
The effectiveness of the customer service department
The quality plan documents how the company is going to reach its quality goals in the scope of the:
Quality management system
Vision statement
Employee handbook
Training guide
The systematic way to eliminate activities that do not add value to the product in all processes from customer order to delivery is called ______________.
Safety meetings
Lean manufacturing
Kanban
Product inspection
Defect prevention is the __________ of the four types of quality costs.
Same cost as any
Most cost effective
Least cost effective
Least difficult to accomplish
The quality management system that dedicates a full time team to solving problems is called a ________ QMS.
5G
Sigma six
Dedicated
Quality assurance
