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WorksheetsGet a Grip!
Total questions: 7
Worksheet time: 5mins
Is the stop payment on a paper check effective immediately?
TRUE
FALSE
Select all true statements for the New Onboarding Authentication Procedure.
Obtain the standard internal Capital One, N.A. Bank Agent to Agent Password
New relationship must be received as a referral directly from the Relationship Manager (RM) or Treasury Management Consultant (TMC)
The RM and/or TMC must advise in writing (email or Chatter) the use of video conferencing or in person meeting
Log the onboarding authentication in Salesforce and select ATA
You can use this authentication for any type of request
When using a call as authentication factor it should be:
Incoming call from a number registered on Capital One System records
Outbound calling to a contact phone number on one of the Bank’s systems of record
Select all the correct SLA - Scenarios (period from when a case is created to when it is ready for dual review)
Purchase Bank/Cashier Check SLA 3 days
Deposit Account Maintenance Inquiry SLA 1 day
Change in Signer SLA 5 days
New Account Opening SLA 10 days
Capital One’s Customer Identification Program (CIP) requires that we collect CIP information and perform Office Foreign Asset Control (OFAC) sanctions screening on: (select all that apply)
CIP exempt customers
Publicly traded companies/Government entities
Delegations of Authority (DOA)
Beneficial Owners
Account Controllers (Signers)
True or False, a new Loan Delegation of Authority (DOA) form. will be required for all closings, regardless of whether or not there is funds movement.
TRUE
FALSE
When handling client requests to have checkbooks, deposit slips or other items ordered on their behalf. You should: (Select all that apply)
Encourage clients to self-serve calling Harland Clarke directly or going online
Do a MFA authentication
Attach a customer written request to the SF case
Process the request in Touchpoint
