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Worksheets2023 NH Week 1 Assessment Review
Total questions: 35
Worksheet time: 18mins
How many divisions does Comcast service customers in?
3
6
10
16
Which of the following are benefits of renting an xFi Gateway?
Superior network performance
24/7 technical support included
Proactive device upgrades
Sharable hotspot for guests
All are benefits
xFi is best described as:
America’s best Internet
The ultimate in-home Wi-Fi experience
A home automation network
The best thing since sliced bread
In what year was Blufox LLC founded?
2002
2018
2019
2020
True or False: Xfinity Internet speeds are guaranteed to customers who wish to use their own modem and router.
True
False
True or False: Xfinity Flex is included with Xfinity xFi Complete only.
True
False
What is Blufox's Twitter handle?
@BluefoxMobile
@Blufoxmobile
@BlufoxNation
@BlufoxMobileLLC
Xfinity Flex is for customers who:
Like to watch live TV
Prefer to stream, but still watch local news
Love to stream and don’t want or need traditional TV
Do not own TV
Considering the BLU Program, how much NET GP is needed to receive a .50 pay increase?
Note: This program NET GP reset yearly.
$60,000 GP
$65,000 GP
$120,000 GP
$200,000 GP
True or False: Customers must have an xFi Gateway to use FLEX.
True
False
True or False: xFi helps parents with parental controls that filter online content.
True
False
True or False: all Xfinity X1 customers should download the Xfinity Stream app on all their connected devices.
True
False
True or False: An Xfinity Home System Takeover guarantees that all of customer’s existing home security devices and equipment can be repurposed and integrated into Xfinity home.
True
False
Which of these are NOT part of the 3 Pillars of Blufox Mobile?
Maximizing Traffic
Organizing Traffic
Making Downtime Uptime
Store Reputation
True or false: Xfinity home includes cellular backup at no additional charge. In the event that the broadband connection is interrupted, customers will have Peace of Mind knowing that they will be protected in an emergency.
True
False
How many days from their start date do new Sales Reps have to apply for benefits?
Within 30 days
Within 60 days
Within 90 days
Day 1
Salary and hourly employees receive __________ paychecks every alternating Friday.
Monthly basis (30 days)
Semi-monthly (1st & 15th)
Bi-Weekly (every 2 weeks)
Weekly (every week)
Shared data on the By the Gig data option means customers:
Share a pool of data across lines
Share data on maximum of two lines
Share devices
Share up to three gigs
Which of the following are NOT Dress Code Approved?
Xfinity Branded T-Shirt
Dark wash, full-length jeans that are black, blue, or gray
High heels and combat boots
Name tag on the opposite side of the logo
True or false: Customers can change data options at any time during a billing cycle.
True
False
If you have any HR related questions you must contact the Blufox HR department at which email address?
hr@blufoxmobile.com
payrollhr@blufoxmobile.com
hrhelp@blufox.com
HumanResources@blufoxmobile.com
True or False: You will get 10% of MSRP when selling mobile accessories?
True
False
True or False: Xfinity Mobile currently offers 5G and non-5G data plans?
True
False
True or False: When customers are in a 5G area, will their device auto-connect to 5G?
True
False
Blufox is a _______ for Xfinity Comcast.
Business Partner
Third Party
Select which is NOT a benefit Blufox offers to its full-time employees.
Medical
Vision
Car Insurance
Dental
401K
True or False: Xfinity Voice has 12 features
True
False
What does VOIP stand for
Velocity On Internet Provider
Voice On Internet Provider
Voice Over Internet Protocol
Velocity Over Internet Protocol
True or False: When a customer has XTV, the phone calls can show up on the X1 connected TVs.
True
False
True or False: Customers are NOT allowed to use their own modem, even if it is VOIP and Xfinity ready.
True
False
How much is the EDP (Everyday Price) for Xfinity Voice on its own with customer own modem?
$10
$20
$30
$40
When a customer sets up Easy Enroll with a bank account and combines XV with another core LOB, to receive a multiproduct discount, The Voice line comes out to how much?
$0
$5
$10
$20
What is the Blufox 2023 Theme?
Teamwork
We are in this together
Customer Focus
Be Elite
True Or False: TPV is a legally required process by which a neutral third party, with no stake in the transaction, verifies a customer's agreement to port a telephone number from another service provider to Xfinity Voice through an IVR transfer or Electronic Letter of Authorization (ELOA).
TPV is not required for the assignment of native telephone numbers.
TPV is required for all ported telephone numbers and all installation types, including professional installation and Self-Install Kit (SIK). DOC ID: POL2094
True
False
How much do you get in commission for 2 new lines of mobile?
$6
$12
$30
$40
