WorksheetsWritten Communication
Total questions: 25
Worksheet time: 21mins
A 'Written Communication' refers to the sending of messages, orders, or instructions in (a) via letters, circulars, manuals, reports, telegrams, office memos, bulletins, etc.
How much attention you pay to these precise elements will depend on how formal the writing needs to be. However, even in informal writing, these elements are important for ensuring that your point is getting across.
Clarity
Conciseness
Tone
Active Voice
Grammar and Punctuation
It helps your reader understand what you are saying, or at least, understand enough to know what questions they need to ask.
Clarity
Conciseness
Tone
Active Voice
Grammar and Punctuation
What is written communication?
Written communication is when lazy students read.
Written communication is a professional who invents, designs, analyzes, builds, and tests machines, systems, structures, and materials to fulfill objectives and requirements while considering the limitations imposed by practicality, regulation, safety, and cost.
Written communication involves any type of interaction that makes use of the written word. Communication is a key to any endeavor involving more than one person.
Written communication is a heat engine where the combustion of a fuel occurs with an oxidizer.
Writing a communication in capital letters is:
suggested to make the message clear,
always useful,
considered to be rude,
the right way to write an e-mail.
Communication by texting is:
Quick and informal
Always free
Useless, most of the time
Traditional and formal
What can be found in the body of an email?
The opening salutation
The regards
The reason for writing or actions items of the email
The subject of the email
Select 3 that apply: What is suggested to do in business email etiquette?
Respond promptly
Be very informal, so that a new customer can feel welcome
Check work email often
Include proper salutations
Always attach files
A written communication is a form of writing, written to express ideas and _____.
Thoughts
Settings
Controls
Citations
A business letter has a _____ tone and can be used for various purposes.
Semi
Professional
Somewhat Professional
Tough
What are the two main parts of a standard memo?
Heading and Closing
Heading and Body
Introduction and Closing
Introduction and Body
The 4 standard headings of a Memo, in order, are:
To, From, Date, and Time
To, From, Subject, and Time
To, From, Date, and Signature
To, From, Date and Subject
Which of the following is NOT included in the heading of a standard memorandum?
To
Date
Address
Subject
A memo is normally used for communicating policies, procedures, or related official business within an organization.
within an organization
outside an organization
between companies
between organizations
True or False:
The order of a Simplified Memo should be:
Date
Receiver Name
Subject
Body
Signature OR Name
True
False
Is the proper sequence for a standard memo as follows?
"MEMORANDUM"
Heading
Body
Name and Title
True
False
Check all that apply: Miscommunication does NOT lead to...
Confusion
Understanding
Misunderstanding
Animosity or Hostility
True or False: Miscommunication only occurs when you are not in the same room or speaking a different language?
True
False
Which type of communication is one-way?
Transmission
Transactional
MISCOMMUNICATION - Select the best 2 that apply: Miscommunication can lead to...
Animosity or Hostility
Comprehension
Confusion
Understanding
Which type of communication is two-way?
Transmission
Transactional
TRUE or FALSE: Miscommunication can occur even when both parties speak the same language?
True
False
What is the primary purpose of a business memo?
To communicate an organization's policies and procedures internally.
To communicate with customers
To advertise products
To communicate with suppliers
Lily, Ava, and Ethan are working on a school project. They decide to write a memorandum to their teacher outlining their plan. What is a memorandum and what is its purpose in this context?
