WorksheetsTest 1 - Intro to Business
Total questions: 68
Worksheet time: 34mins
Name
Class
Date
1.
Which of the following is NOT one of the four functions of management?
a)
Planning
b)
Controlling
c)
Organizing
d)
Budgeting
e)
Leadership
2.
Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. The development, maintenance, and allocation of resources to achieve its goal will require:
a)
processing
b)
organizing
c)
leadership
d)
planning
e)
controlling
3.
A _____ is a formal document that states an organization’s purpose and reason for existing and describes its basic philosophy.
a)
corporate manifesto
b)
mission statement
c)
vision
d)
company proclamation
e)
principle of existence
4.
_____ provides the structure of people, positions, departments, and activities within which the company objectives can be accomplished.
a)
Leadership
b)
Communicating
c)
Organizing
d)
Planning
e)
Controlling
5.
Two co-workers at Nortel came up with an idea for renting software over the Internet. Nortel’s top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The establishment of a new company and assigning the employees in the division the task of making an idea a reality requires which management function?
a)
Organizing
b)
Controlling
c)
Communicating
d)
Planning
e)
Leadership
6.
Middle managers usually:
a)
act as representatives to other firms
b)
set overall goals and objectives
c)
manage the employees on the assembly line
d)
carry out plans and policies of top management
e)
act as figureheads for the company
7.
Top management usually performs all of the following tasks EXCEPT:
a)
establish long-range plans
b)
formulate basic policies of operation
c)
direct workers on the assembly line
d)
develop strategic plans
e)
review new product development
8.
Pele Arnaz is a plant foreman for a generator manufacturer. He spends his day carrying out operational plans for the ongoing daily activities of the plant. Arnaz is a _____ manager.
a)
functional
b)
coordination
c)
supervisory
d)
middle
e)
strategic
9.
Dewayne Gibbons of Burger King decided to introduce a new sliced chicken sandwich without consulting any of his subordinates or the franchise. Managers who use this style of decision making exhibit the _____ style of leadership.
a)
consultative
b)
one dimensional
c)
closed-door
d)
laissez-faire
e)
autocratic
10.
The CEO of Whole Foods Markets is John Mackey. It has a set of quirky management rules that makes Whole Foods an odd but effective workplace. Every store is divided into about eight functional teams: An employee is hired provisionally to a store team. After four weeks of work, the team votes whether to hire him or her; a two-thirds yes vote is necessary to join the staff permanently. Which leadership style appears to be used by Whole Foods?
a)
Autocratic
b)
Multi-dimensional
c)
Reactive
d)
Democratic (participative)
e)
Defensive
11.
Steve Miller, group managing director of the Royal Dutch/ Shell Group of Companies, uses what has been labeled as "grassroots leadership." He devotes more than 50 percent of his work time to getting input from the company's front-line employees. By listening to their suggestions, the company has increased its productivity and placed an emphasis on quality. His leadership style is:
a)
autocratic
b)
multi-dimensional
c)
reactive
d)
participative
e)
defensive
12.
At IBM, the MDX group is at a crossroad about how to market a new software package. Judy Ramsby, the head of the group, has told the group of managers that "it is up to the group. As long as they don't violate company policy, the decisions are up to them." Judy Ramsby is practicing a(n) _____ leadership style.
a)
autocratic
b)
open door
c)
free rein
d)
open alternative
e)
consultative
13.
_____ is the process of ensuring that the organization's objectives are being met and of correcting deviations from the plan.
a)
Planning
b)
Leadership
c)
Controlling
d)
Staffing
e)
Communicating
14.
Gillette wanted to make its distribution system more efficient. It decided to implant a tiny computer chip in each of its products’ packages, so it could track its products and improve its inventory management. Which management function would be used to achieve the goal of greater efficiency?
a)
Planning
b)
Organizing
c)
Controlling
d)
Staffing
e)
Communicating
15.
All of the following are elements of controlling EXCEPT:
a)
setting performance standards
b)
subordinating
c)
monitoring performance standards
d)
measuring performance standards
e)
feedback
16.
When manager Mariah Pitner delivered the company's financial report to local bankers and analysts, she was acting in a(n) _____ role.
a)
decisional
b)
interpersonal
c)
intrapersonal
d)
strategic
e)
informational
17.
The _____ role of a manager consists of relationships with other people as figurehead, leader, and liaison.
a)
informational
b)
interpersonal
c)
intrapersonal
d)
decisional
e)
coordinator
18.
Allocation of resources, approval of projects, and authorization of budgets are all activities that a manager performs in his or her _____ management role.
a)
interpersonal
b)
functional
c)
decisional
d)
coordinating
e)
informational
19.
According to the Sports Business Journal, Levy Restaurants is the leading purveyor of premium food at major sports venues. It has chefs that specialize in the preparation of various foods working at different sports venues. For the Super Bowl, Levy flew in more than two dozen of its chefs from venues to prepare food to feed the Super Bowl crowd. The chefs had the necessary _____ skills.
a)
hierarchical
b)
technical
c)
functional
d)
subordinate
e)
tactical
20.
In 2005, BridgePort Brewing Company expanded sales of its BridgePort India Pale Ale, and BridgePort Black Strap Stout into Alabama, Georgia, Kansas, Minnesota, Missouri, North Carolina, Oklahoma, Tennessee and Texas. These states will join BridgePort's current distribution markets of Alaska, Arizona, California, Colorado, Idaho, Montana, New Mexico, Oregon, and Washington. When the brewery allocated resources to increase its production and distribution, it would have relied on which of the following management functions?
a)
organizing
b)
implementing
c)
resource planning
d)
benchmarking
e)
operational planning
21.
_____ is the process of dividing the work and assigning tasks to workers.
a)
Division of labor
b)
Grouping of workers
c)
Task division
d)
Functional division
e)
Worker breakdown
22.
_____ is the degree to which tasks are subdivided into smaller jobs.
a)
Task subdivision
b)
Functional divisionalization
c)
Specialization
d)
Task-objective division
e)
Task breakdown
23.
_____ is a permanent organization structure that combines functional and product departmentalization.
a)
A functional organization
b)
Subordinated management
c)
A cartel
d)
A matrix structure
e)
A committee structure
24.
A structure in which authority and responsibility are held by a group of workers rather than a single manager is called a _____ structure.
a)
matrix
b)
committee
c)
functional
d)
subordinated
e)
cluster
25.
Both Kennedy and LaGuardia Airports have established airport management committees. These structures are advantageous because it:
a)
makes the coordination of activities much easier
b)
the decision-making process faster
c)
does not require employees to waste time in meetings
d)
encourages individual accountability
e)
reduces dependence on group norms
26.
The standards used to determine whether a group member's actions are acceptable are called group:
a)
deviations
b)
controls
c)
mores
d)
norms
e)
means
27.
The typical problem-solving team:
a)
makes final decisions
b)
allocates resources
c)
is comprised of employees from several different functional areas
d)
meets on a regular basis to share information and discuss ways to improve processes
e)
is accurately described by all of the above
28.
Self-managed work teams:
a)
are highly autonomous teams
b)
work without any formal supervision
c)
take responsibility for setting their own goals
d)
plan and schedule their own work activities
e)
are accurately described by all of the above
29.
A team made up of employees from about the same hierarchical level, but different functional areas of an organization is called a:
a)
cross-functional team
b)
horizontally-organized team
c)
vertically-organized team
d)
problem-resolution team
e)
project committee
30.
The three basic levels of the managerial hierarchy are:
a)
functional, process, and product
b)
strategic, tactical, and functional
c)
top, middle, and supervisory
d)
planning, coordinating, and controlling
e)
none of the above
31.
The _____ defines the relationships of authority from one level of organization to the next, from top to bottom.
a)
chain of command
b)
functional chain
c)
chain of accountability
d)
chain of order
e)
structural chain
32.
______ is the sharing of job duties and authority with subordinates.
a)
Responsibility sharing
b)
Functionalization
c)
Delegation of authority
d)
Job enrichment
e)
Networking
33.
______ is the legitimate power granted by the organization and acknowledged by the employees.
a)
Functionalization
b)
Coordination
c)
Cooperation
d)
Centralization
e)
Authority
34.
Which of the following factors has an effect on the size of a manager's span of control?
a)
age of the subordinates
b)
multiculturalism of the subordinates
c)
competence of other supervisors
d)
size of managerial hierarchy
e)
ability of the manager to delegate responsibility
35.
_____ is the practice of giving only limited authority and decision-making to lower-level managers.
a)
Centralization
b)
Functionalization
c)
Decentralization
d)
Accountability
e)
Subordinated
36.
A company with few managerial levels and a short chain of command usually has a wide span of control. This is called a _____ organizational structure.
a)
matrix
b)
tall
c)
flat
d)
narrow
e)
mechanistic
37.
A company with a narrow span of control, which tends to have many managerial levels and a long chain of command, is said to have a ______ organizational structure.
a)
networked
b)
tall
c)
flat
d)
wide
e)
matrix
38.
_____ organization is a network of connections and channels of communication based on the informal relationships of individuals inside an organization.
a)
casual
b)
grapevine
c)
latent
d)
hierarchical
e)
informal
39.
The goal of ______ is to redesign business processes to achieve improvements in cost control, product quality, and customer service.
a)
redesigning
b)
reprocessing
c)
reengineering
d)
downsizing
e)
process restructuring
40.
Virtual teams have been made an effective management tool through:
a)
the use of narrow spans of management
b)
a new motivational technique that is results-based
c)
technology
d)
a trend toward greater employee empowerment
e)
the elimination of mechanistic structures from international companies
41.
Why do companies engage in outsourcing?
a)
to create a competitive advantage that cannot be replicated by their competitors
b)
to eliminate redundant managerial levels
c)
to cut costs and to satisfy labor needs
d)
to avoid government regulations
e)
to create broader spans of management
42.
_____ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.
a)
Operations management
b)
Production management
c)
Developmental management
d)
Human resource management
e)
Functional organization
43.
Which of the following is NOT one of the main activities for a human resource manager?
a)
recruiting and selecting employees
b)
training and developing employees
c)
coordinating marketing and production activities
d)
performance planning and evaluation
e)
organizational career management
44.
A _____ is a study of the tasks required to do a particular job well.
a)
job forecast
b)
skill inventory
c)
job analysis
d)
task delineation
e)
job survey
45.
One of the documents that help human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job. This document is known as a:
a)
job worksheet
b)
job specification
c)
skill list
d)
job description
e)
personnel requirement
46.
Recruitment may involve all of the following EXCEPT:
a)
advertising in the local newspaper
b)
prospecting on college campuses
c)
utilizing the Internet
d)
writing job descriptions
e)
advertising in national publications and trade journals
47.
In employee selection, the initial screening consists of two stages. They are the:
a)
employment application form and the preliminary interview
b)
preliminary and final interviews
c)
initial advertisement and the preliminary interview
d)
employment application form and the job description
e)
preliminary interview and the job description
48.
The tool most widely used in making hiring decisions is the:
a)
personality test
b)
selection interview
c)
resume
d)
background and reference check
e)
intelligence test
49.
Which of the following is a type of off-the-job training?
a)
Benchmarking
b)
e-learning
c)
Job rotation
d)
Mentoring
e)
Programmed instruction
50.
Since Cate Langton was hired in the marketing department of a consumer products manufacturer, she has worked in its public relations department, she has worked in its advertising department, and she has worked to help design collateral sales material and point-of-purchase displays. Next week she will go out on the road as a salesperson. What method of training is Langton’s employer using?
a)
simulation
b)
job rotation
c)
mentoring
d)
programmed instruction
e)
work sampling
51.
When Tyree Elliott was hired as a public relations advisor to the CEO of a Fortune 500 company, he welcomed the help he received from Rae Rogers, a senior manager. Rogers was able to show Elliott the places where trouble was likely to occur, the likes and dislikes of the CEO, and how to do the best job possible. Which of the following statements describes what was going on in this situation?
a)
Rogers was assuming the role of a mentor.
b)
Elliott was assuming the role of an apprentice.
c)
Rogers was using off-the-job training techniques.
d)
Elliott was given no training at all.
e)
Rogers engaged in vestibule training by opening doors and clearing the path for Elliott’s success.
52.
The first step in performance planning and appraisal is to:
a)
create an orientation program for employees
b)
give every employee an aptitude test
c)
determine which employees have seniority
d)
establish performance standards
e)
provide feedback to top management
53.
During a typical employee performance appraisal, the employee’s supervisor evaluates the employee’s work in terms of:
a)
diversity management synergy
b)
his or her contribution to the organization
c)
the opinions of organizational stakeholders
d)
economic forecasts
e)
industry norms
54.
Which of the following factors affects an employee’s compensation?
a)
wage and salary surveys
b)
the level of labor competitiveness in the area
c)
the firm’s financial condition
d)
the organization’s pay structure
e)
all of the above
55.
_____ is the process of negotiating labor agreements between union members and management.
a)
Aggregated participation
b)
Mediation
c)
Arbitration
d)
Conciliation
e)
Collective bargaining
56.
Which of the following is NOT a legal method that employers can use to convince their employees not to sign authorization cards?
a)
hang up signs describing ways that unionization might hinder corporate growth and salary increases
b)
tell employees they will be fired if they sign the cards
c)
hold meetings in which they offer to provide benefits in addition to what the union is promising
d)
set up a website in which they ask employees to support their employer
e)
write letters to employee leaders and ask them not to support the union
57.
Howard Cho has been hired by Greenwood Enterprises to work on an assembly line in its small engine division. He understands that he will be on probation for 30 days and then must join the union. Cho Enterprise has a(n)_____ shop.
a)
open
b)
managed
c)
union
d)
closed
e)
agency
58.
Robin Banyan applied for a job at Shane Printing, which is unionized. She was told that she need not join the union and did not have to pay union dues if she did not want to. Shane Printing’s labor contract supports a(n) _____ shop.
a)
union
b)
open
c)
agency
d)
closed
e)
managed
59.
A ______ is a formal complaint, by an employee or by the union that management has violated some part of the contract.
a)
formal mediation
b)
union arbitration
c)
official protest
d)
contract complaint
e)
grievance
60.
Management's refusal to let workers enter a plant or building to work is a:
a)
boycott
b)
reverse strike
c)
management strike
d)
lockout
e)
union-busting approach
61.
Mandy Ewing has been working as a veterinarian's assistant for almost a year. Her friend recently told that her employee was in violation of the _____ because she was not being paid the minimum wage.
a)
Fair Wage and Salary Bill
b)
Fair Labor Standards Act
c)
Compensation-Wage Law
d)
Minimum Compensation Act
e)
Equal Opportunity Act
62.
The _____ is a 1993 law that requires employers to provide unpaid leave for up to twelve weeks.
a)
Fair Labor Standards Act
b)
Family and Medical Leave Act
c)
Disability and Leave Act
d)
Twelve-Week Leave Act
e)
Medical-Employment Act
63.
The _____, created by the 1964 Civil Rights Act, investigates and resolves charges of discrimination.
a)
Equal Employment Opportunity Commission
b)
National Labor Relations Board
c)
Separate but Equal Opportunity Board
d)
Equal Occupational Commission
e)
Fair Labor Standards Commission
64.
One of the three basic functions performed by the Equal Employment Opportunity Commission is:
a)
mission statement assessment
b)
developing diversity management plans
c)
on-the-job training
d)
the creation and updating of universal job descriptions and job specifications
e)
mentoring assessment
65.
Protected classes are:
a)
jobs that need reevaluation
b)
employees whose jobs are protected from elimination
c)
specific groups that are protected against employment discrimination
d)
specific firms that must comply with federal wage laws
e)
companies that receive governmental contracts
66.
Which of the following is an example of a trend in human resource management?
a)
improving efficiency through outsourcing
b)
growing number of teenage consumers
c)
reactive management of diversity
d)
increase in the number of children being home-schooled
67.
_____ is the assignment of various functions, like human resource management, accounting, or legal work, to outside firms.
a)
Outsourcing
b)
Contingency workers
c)
Functional reassignment
d)
Organizational reassignment
e)
Reciprocity
68.
_____ refers to the core values and beliefs that support the mission and the business model of the firm and guide employee behavior.
a)
Acculturation
b)
Cultural socialization
c)
Ethical generalization
d)
Organizational advantage
e)
Corporate culture
100 %
