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WorksheetsTypecasting LAP Quiz
Total questions: 10
Worksheet time: 5mins
A salesperson can try to identify customers' personality types by
observing customers' actions.
giving efficient service.
serving customers quickly.
asking personal questions.
Salespeople should handle each customer as a
routine transaction.
possible problem.
part of the crowd.
unique individual.
A customer asks, "How does this microwave oven compare with the one in the display?" This type of question is often asked by a(n) __________ customer.
informed
decisive
fact-finder
impulsive
When a customer appears to be in a hurry, the salesperson should quickly find the item requested in order to
suggest a substitute.
show other goods.
be courteous.
complete the sale.
A customer says, "I'll take this bracelet that I just saw in a display. I know it's expensive, but my wife will love it." What customer personality type is this?
Fact finder
Decisive
Impulsive
Practical
What is a characteristic of the decisive customer?
Wants purchases to be noticed
Wants the best
Asks for specific items
Challenges the salesperson
Which of the following questions would be asked by a practical or frugal customer:
"Which of these coats is the latest style?"
"Will the fabric in this coat wear well for several seasons?"
"Do you have the coat that's in the window in blue?"
"Why don't you ever have any of the coats I like in my size?"
A customer who requests a particular brand and model of a product because it received a very high rating by a consumer magazine is a(n) __________ customer.
informed
impulsive
practical or frugal
fact-finder
Successful salespeople know that the only reason for their being employed is to provide __________ to customers.
opinions
answers
service
advice
Which of the following is a guideline for successfully handling all customer personality types:
Avoid asking customers open-response questions
Limit the amount of time customers may browse
Tell customers what a product will do for them
Use technical terms when describing products
