The ability to understand people is the key to operating ______ in many professions

When people are _______, they can be worried, anxious, and overwhelmed.

Show people you care by ________ to them and trying to understand their point of view.

Effective ________ is the act of successfully sharing information between two people (or groups of people) so that the information is successfully understood.

Listening is the best ________ builder

Client questionnaire or consultation card is the same as ________

After the service, record any formulations or _______ that you used.

Listening to a client and repeating what you think he or she is telling you is called________.

If you have a habitually late client, how should you book their appointment?

If a client is gossiping, gently ________

Never discuss your _______ life and relationships in the salon.

If you have trouble with a co-worker, ask someone for ______

_________ people even if you find them challenging or unpleasant.

When meeting a client, the very first thing you should do is ________