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Email Etiquettes

Total questions: 28

Worksheet time: 17mins

Name
Class
Date
1.

What is the tone of this email?

“Mrs. Ali, Thank you for getting back to me so quickly.”

a)

Respectful

b)

Negative

c)

Angry

d)

Rude

2.

What is the tone of this email?

“I can’t believe u gave me a bad grade  on that test!!!!!”

a)

Angry

b)

Disrespectful

c)

Unprofessional

d)

All of the above

3.

What are the problems in this sentence taken from an email?

"the homework is very difficult can you help me"

a)

Started with a small letter

b)

punctuation

c)

Salutation is missing

d)

All of the above

4.

Do you think this is a good start of an email?

"Can you send me the answers right now?"

a)

Perfectly written sentence

b)

Not polite

5.

Find out what is wrong in this email

Good morning Mrs. Ali

I am having som problem undestnding the ratios, can you please help me and set up a time for gogle met?

Regards

Student Name

a)

Rude

b)

Disrespectful

c)

Not addressed properly

d)

Spelling mistakes

6.

Which of the following is the best SUBJECT line for an email?

a)

Hey there! It's me!

b)

What did I miss?

c)

Request for tutorials: Monday, Sept. 12 with SMART goal question

d)

Tutorials???

7.

You should use CAPITAL LETTERS in emails to draw attention to the most important thing in your message.

a)

THAT IS CORRECT

b)

You can, but you don't have to.

c)

No. Just use all caps in your subject.

d)

No. Using all capital letters in an email is like yelling.

8.

At the end of a greeting, include a (a)   .

9.

Use a "Cc" on an email to...

a)

copy someone to let them see what you have emailed. For example, you could copy your advisor.

b)

copy someone secretly. They'll see your email, but nobody else will know they can see it.

c)

Spellcheck your work.

d)

Mark it as important.

10.

Use a "Bcc" on an email to...

a)

copy someone to let them see what you have emailed. For example, you could copy your advisor.

b)

copy someone secretly. They'll see your email, but nobody else will know they can see it.

c)

Spellcheck your work.

d)

Mark it as important.

11.

Which of the following is the best email subject line?

a)

Question about HW

b)

Hi! I have a question!

c)

Guess what?

d)

Question about Friday 8/21 English HW (Section 4)

12.

Which of the following is the best header?

a)

Dear Mr. Druke!

b)

HEY THERE MR DRUKE!

c)

Dear Mr. Druke,

d)

Can you help me?

13.

How long should you give your receiver to answer an email?

a)

One to two hours.

b)

By the end of the day.

c)

Within 24 hours.

d)

One week.

14.

Pick the best sign off

a)

Thanks a bunch!

b)

Warmly,

Billy Jake

c)

So long!

d)

Please answer right away. My mom is mad.

15.

The (a)   should be kept short and simple, but not vague

16.

(a)   should be used when you want another individual to get a copy of the email and only they know they get a copy

17.

You should include the following in an email

a)

Abbreviations

b)

Emojis

c)

Proper structure and layout

18.
Having multiple topics in one email is acceptable business practice.
a)
True
b)
False
19.
Emails create a permanent record.
a)
True
b)
False
20.
Proofreading is not important in emails as it is considered casual communication.
a)
True
b)
False
21.
You are upset about the content of an email you receive. What is your next course of action?
a)
Reply back immediately highlighting why you are upset.
b)
Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
c)
Immediately go to your supervisor.
d)
Go home. You have had enough for today.
22.
Knowing your audience is important in email communication.
a)
True
b)
False
23.

If you receive an email, it is good etiquette to reply within _____ hours.

a)

12

b)

24

c)

48

d)

168

24.

Using all CAPS in your writing is the same as...

a)

shouting

b)

whispering

c)

talking normally

d)

None of the above

25.

‘’Etiquette is defined as the ​ (a)   ​ (b)   and rules that are followed in social or ​ (c)   settings’’.

Choose from the below words
formal
manners
professional
informal
casual
behavior
26.

Why is Email Etiquette important?

a)

It creates the First impression

b)

It Increases Professionalism

c)

Practicing email Etiquettes, gets you faster to the point as compared to poorly written emails.

d)

Proper use of words, creates an overall good image.

27.

Structure of an Email

a)

Recipients

b)

Greetings

c)

Body

d)

Close up

28.

Printing Etiquettes

a)

Always consider the cost involved while printing

b)

The printer should be carefully selected before giving the print command

c)

The draft copy of the document should be in black & white. The colour printing should be done only when required

d)

Single side printing must be used at all times