WorksheetsKZN Management Day
Total questions: 15
Worksheet time: 9mins
What reference number should not be used when paying for JF on Speed Point and Direct Deposit?
400 contract nr
ID nr
Access Card nr
Cell phone nr
Who's responsibility is it to match the pending speed point payments before 4pm every day?
CA
SM
SC
IT
What is needed when logging IT Calls
Inspect and try all options
Investigate for specific details
Take screenshost
Log IT call with required info
Escalate to either RST / RBS
SM logs an IT Call for..
Payment, sync Authorizing issues
Loading and incorrect prize issues
No IT Calls can be logged
CA logs an IT Call for..
Payment, sync Authorizing issues
Loading and incorrect prize issues
No IT Calls can be logged
Basics Training happens when?
Within the first full week of each month
When we have enough people
What are the pre-tasks a new SC has to do prior to starting Basics Training?
Vision Board & Marketing Guru
Lead Generation
What needs to happen once new SC is hired?
Take on form and required documents for Personal File
Book for Basics Training
Log an IT call to request an email address inclusive of staff nr
Log an IT call to gain access to iTensity
Get Caller Box, dividers, hello cards, Lead pads, and uniform ready
SC responsible for what input in the Sales Tracker
Add each sale's details & CAPS
Updating Status and reason
Add Club-V & U18 sales' details
Prepping for new month and inspect daily
Fix formulas and maintain sheet
SM responsible for what input in the Sales Tracker
Add each sale's details & CAPS
Updating Status and reason
Add Club-V & U18 sales' details
Prepping for new month and inspect daily
Fix formulas and maintain sheet
What can we do if NetCash link is hanging?
Give up and go speedpoint
Close all iTensity windows and clear browser history
Tell member to direct deposit
Check if member has truly caller and have reception
Multiply Inspire and Engage member...
Pays Activation Fee
Get Cash Back
Get's 25% off
Pays R0 Activation Fee
Multiply Engage & Inspire verification that member qualifies will happen via NHO. Any sales that are not valid Momentum sales will remain as authorised public non-comm sales.
True
False
ONLINE SALES: Member has joined but has not come to the Club for their access card and onboarding.
The Sales Manager will be able to pick this up on the Online Sales Report and follow up with the member
CST sales will take over
Member calls Call Center
ONLINE SALES: Member needs to do an upfront payment and hasn’t paid.
SM get them to use the payment link to make payment, then come
CST Reach out to member to make payment
Member calls Call Center
