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Worksheets

Offering service

Total questions: 20

Worksheet time: 9mins

Name
Class
Date
1.

Man : What's wrong, Madam?

Woman : I can't open the door.

Man : ....

What is the most appropriate response to say next?

a)

Please, Don't bother

b)

What if i closet ?

c)

Would you like me to open it for you?

d)

What can I do for you?

2.

Jemima : May I help you? You look so confused.

Mrs. Ray : Yes, Please. I cannot find my grandson. He was waiting for me here, and now he's gone.

Jemima : have you told your problem at the security of this supermarket?

Mrs. Ray : Not yet.

Jemima : Well, let's go to the security desk. He will help you.

The underlined sentence is to ...

a)

Ask for Help

b)

Offer Help

c)

decline help

d)

refuse service

3.

Mr. Win : Hello, Miss Wilis. Would you like a cup of coffee? I'm just making some.

Miss Wilis : Oh, yes please. That would be lovely.

The underlined expression expresses ...

a)

offering something

b)

offering help

c)

refusing an offer

d)

Accepting an offer

4.

A : you seem to be busy. May i give you a hand?

B : Oh, no thank you. I can do it myself.

The sentence "May i give you a hand?" is an experssion of...

a)

anticipating help

b)

offering help

c)

asking for help

d)

expecting help

5.

"May I help you? " The meaning of the question?

a)

Ada yang bisa saya bantu

b)

Boleh saya membantu anda?

c)

Adakah bantuan untuk saya?

6.

Would you like me to help you?

a)

Apakah Anda ingin saya membantu Anda?

b)

Bolehkah saya membantu anda?

c)

Adakah bantuan untuk saya?

7.

"Okay. (Oke) Yes. (Ya) Yes, please. (Ya, tolong) Yes, thank you. (Ya, terima kasih) Certainly. (Tentu saja) Thank you. (Terima kasih) Thanks. " Those responses are the form of ....

a)

accepting a service

b)

refusing a service

c)

asking a service

8.

Seller: Good morning, do you need help?

Buyer: Yes, I need to buy a bread for breakfast. Can you give me a recommend?

Seller: Sure! Cheese bread with blueberry sauce is popular here. do you want to try?

Buyer: Okay, I will buy it

Seller: Do you need a paper bag?

Buyer: No, thank you

Question : How many expression of offer services are in the text?

a)

1

b)

2

c)

3

d)

4

9.

Seller: Good morning, do you need help?

Buyer: Yes, I need to buy a bread for breakfast. Can you give me a recommend?

Seller: Sure! Cheese bread with blueberry sauce is popular here. do you want to try?

Buyer: Okay, I will buy it

Seller: Do you need a paper bag?

Buyer: No, thank you

Question : Can you give me a recommend?...what is the meaning of the sentence?

a)

Apa rekomendasi anda?

b)

Untuk apa anda merekomendasikan itu?

c)

Rekomendasi apakah itu?

d)

Apa pilihan nya

10.

Seller: Good morning, do you need help?

Buyer: Yes, I need to buy a bread for breakfast. Can you give me a recommend?

Seller: Sure! Cheese bread with blueberry sauce is popular here. do you want to try?

Buyer: Okay, I will buy it

Seller: Do you need a paper bag?

Buyer: No, thank you

Question : What is needed by the person?

a)

a bread

b)

breakfast

c)

paper bag

11.

Seller: Good morning, do you need help?

Buyer: Yes, I need to buy a bread for breakfast. Can you give me a recommend?

Seller: Sure! Cheese bread with blueberry sauce is popular here. do you want to try?

Buyer: Okay, I will buy it

Seller: Do you need a paper bag?

Buyer: No, thank you

Question : What recommendation given to the buyer?

a)

bread with cheese

b)

Cheese bread with blueberry sauce

c)

Cheese bread with blueberry pepper

12.

May I help you?

a)

Offering something

b)

Accepting an offer

c)

Offering help

d)

Asking help

e)

Declining an offer

13.

Romy : Sir, would you like me to close the window for you?

Mr. Arthur: Yes, please. It’s very cold inside.

The underlined sentence express:

a)

Asking help

b)

Offering help

c)

Refusing something

d)

Accepting an offer

e)

Suggestion

14.

" can I help you . Miss ? " The underlined sentence is the expression of .........

a)

asking for a helping

b)

offering service /help

c)

offering a thing

d)

giving opinion

15.

Jhon : Would you like me to help you?

Jeny : Thank you, I can manage it my self


From the short dialogue we can conclude that Jeny ...

a)

Asks for help

b)

Offers help

c)

Accepts Jhon's help

d)

Refuses Jhon's help

16.

Bagaimana cara Closing Greeting yang benar ?

a)

Mengucapkan semangat pagi dan sebut nama pelanggan

b)

Mengucapkan salam perpisahan dan sebut nama pelanggan

c)

Mengucapkan salam yang mengandung makna terima kasih dan sebut nama pelanggan

d)

Mengucapkan salam yang mengandung makna terima kasih dan selamat pagi/siang/sore

17.

Gerrard : Can you tell me how to get to the nearest restaurant?

Mia: _____ maybe you can ask the policeman over there.

a)

A. Yes, there is one across the street

b)

B. Next to library

c)

C. Behind the hotel

d)

D. I’m sorry. I don’t live here.

18.

Stranger :Excuse me _______ where the nearest post office?

Carly : Follow this way until second traffict light. It is on your left beside Padang restaurant.

Stranger : Thank you

The suitable expression to complete the dialogue is …

a)

A. Can I help you find

b)

B. Could I tell you the way

c)

C. Could you come with me

d)

D. Could you show me

19.

Fey : excuse me, could you tell me how to get to batuk atas beach.

Key : ...................

Fey : which public transportation should i take to get to BTK?

Key : you can download gojek aplication.

Fey : thanks

a)

I don't know

b)

Oh, so far from here

c)

Of course

d)

Can i help you

20.

Ilham : Hii, good morning Mrs.zizi

Mrs.zizi : Hii, good morning, can I help you?

(Arti kata yang bergaris bawah adalah?)

a)

Dapatkah kamu membantuku?

b)

Dapatkah aku membantumu?

c)

Dimanakah kamu?

d)

Bagaimana kabarmu?