WorksheetsNew Customer Incoming Order Process - Oct 8, 2024
Total questions: 12
Worksheet time: 8mins
TRUE or FALSE: ACTW is used for cancelled Add-A-Line or New customer order.
TRUE
FALSE
TRUE or FALSE:
We use RNLW for approved Renewal orders.
TRUE
FALSE
What kind of credit warning can be found at the bottom of the customer's credit profile.
DOB Mismatch
Name Mismatch
Delinquent Thin
Consumer Declaration
Which of the following credit classes is eligible for Tablet Activation?
V
B
L
D
What line in Webstore Memo is the WEBU Memo for "New Activation - Approved (AuthenticID)
Credit check approved (needs AuthenticID verification)"
Line 13
Line 14
Line 15
Line 17
What will be your additional memo if the address on order is not found on customer's credit profile?
Address found on file
Address missing on File
Address found on BAN
Address missing on BAN
Where can we find the UCMatched BAN on Smart Desktop?
HCD Poss Dup
HCD Data Mismatch
HCD Information Memo
WEBU Memo
Select the Thin File Warnings:
Delinquent Thin
Clean and Thin
Thin Augmented with Aggregated Credit Data
Delinquent Thick
Prior Delinquency Thin
Why doe we need to check the HCD Poss Duplicate Memo?
To check if there are fraud related BANs
To check the address
To know the name of the customer
Just Because
What information do we need to check in the customer's credit profile?
Name
DOB
Address
IDs
Credit Bureau Warnings
What line in Webstore memo is the WEBU memo should we use if the order is Approved (Low Risk order)?
Line 11
Line 12
Line 13
Line 14
What will be the next step if the customer's credit file has 3 or more discrepancies?
Authentic ID
EID
Dealer
Cancel the order
