Worksheetsfront office kelas 12
Total questions: 27
Worksheet time: 14mins
2. Sebutkan 5 formulir yang di gunakan oleh petugas resepsionis pada saat melakukan proses check in tamu?
5. Sebutkan 6 istilah permintaan khusus tamu ( special reqest ) dan jelaskan maksudnya!
Going to Post Office
My best friend and I going to a post office this afternoon. The post office in my city is far from my house. The post offive in my city is located between the mall and the bank. There is a mosque in front of the post office. There is also a little city park in right side of the mosque.
My best friend wants to mail her letter to her parents in Yogyakarta. In the post office, I want to buy some envelopes and stamps. I also want to write a letter and send it to my cousin. He lives in Norway.
Where is the city park located ?
it is located next to the mall
it is located next to the bank
it is located next to the mosque
it is located next to the post office
Beside the hospital is ...
mosque
park
cinema
restaurant
What room is between PRINCIPAL'S ROOM and FRONT OFFICE ?
School Yard
Front yard
Teacher Room
Library
The book is ... the table.
across
beside
on
under
My School
My name is Salsabila. I am five grade. I study at SDN Blitar 1. My school is small but beautiful. There are six clasrooms. One headmaster's room, one teacher's room, one library, one canteen and two toilets.
There is a big field in front of the school. Class one, two and three are in front of class four, five and six. The library is between headmaster's room and sic class. The parking area is behind the canteen.
Where is the field ? It is ... the school
behind
beside
between
in front of
The direction according to the picture is ...
turn left
turn right
crossroad
park sign
Comb
Broom
Mop
Fan
Going to Post Office
My best friend and I going to a post office this afternoon. The post office in my city is far from my house. The post offive in my city is located between the mall and the bank. There is a mosque in front of the post office. There is also a little city park in right side of the mosque.
My best friend wants to mail her letter to her parents in Yogyakarta. In the post office, I want to buy some envelopes and stamps. I also want to write a letter and send it to my cousin. He lives in Norway.
Why does the writer's friend want to go to the post office ?
she wants to send the letter to her parents
she wants to mail the packet to her parents
she wants to send the letter to her cousin
she wants to mail the letter to her cousin
2. Sebutkan 5 formulir yang di gunakan oleh petugas resepsionis pada saat melakukan proses check in tamu?
Which one does not belong to hotel staff?
room attendant
flying attendant
concierge
bellman
A receptionist should be like the followings, EXCEPT...
friendly
clean and neat
helpful
grumpy
Choose the tasks of a bellman!
making the bed
bringing luggage to the guest's room
handling reservations
serving welcome drink
escorting guests to their rooms
What quality is unnecessary to apply for a job in Front Office department?
proficient in English
good communication skills
good at making beverages
hospitality graduate
Which one is NOT a correct greeting to welcome a guest?
"Good morning, Sir."
"Hello. Good afternoon, Miss."
"Good evening, Mam."
"Good night. Welcome to Bali Hotel."
What question answers the following?
"I'll be staying for three nights."
"How long will you be staying, Sir?"
"May I know where you'll be arriving, Sir?"
"When did you make the reservation, Sir?"
"How long will the event last, Sir?"
Rp 875.000 is read as...
eight thousand seventy five hundred rupiahs
eight hundred thousand seventy five thousand rupiahs
eighty seven thousand five hundred rupiahs
eight hundred seventy five thousand rupiahs
How do we ask a guest to wait politely?
"Wait."
"Sit in the lobby."
"Could you please wait a moment, Mam?"
"Can you wait, Mam?"
What does not belong to basic room facilities?
towel
air conditioning
blanket
bed
Regarding telephoning, a good receptionist will do the followings EXCEPT...
Answer a call within three rings
Use the guest's name whenever possible
Identify him/herself
Ignore a call when talking with his/her senior
What is the possible expression responded by "Good bye"?
"Thank you for calling, Miss. We look forward to your visit."
"Could you spell your name, please?"
"Good morning, Madam."
"And your phone number, Sir?"
What is the correct question for the following answer?
"Yes, I've made a reservation online. It's Sally Hopkins."
"Would you like to make a reservation, Mam?"
"May I help you reserve the room, Mam?"
"Do you want to reserve a room online, Mam?"
"Have you made a reservation, Mam?"
The followings are examples of giving information to a guest, EXCEPT...
"The best way to go to GWK is by bus."
"The restaurant doesn't open until 10 a.m."
"Have you visited Bali before?"
"A ticket costs about Rp 150.000."
A porter may say...
"If you need a new towel, please let us know."
"What type of room would you like?"
"Let me take your bags."
"This dish is made with beef and red pepper."
What may not be asked during check-in?
"Are you ready to go now?"
"Would you please fill out the registration form?"
"Can you give a wake-up call in the morning?"
"Could I have your surname, Sir?"
A porter may say...
"If you need a new towel, please let us know."
"What type of room would you like?"
"Let me take your bags."
"This dish is made with beef and red pepper."
