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Worksheets

Business Email

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.
"Can you send me more information on your latest product offering?"
a)

Junk Mail

b)

Applying for a job

c)

Customer Complaint

d)

Requesting Information

2.
"I received a damaged product and I am extremely unhappy. The packaging was not secure and the item arrived broken. I expect a full refund or a replacement product that is in good condition."
a)

Junk Mail

b)

Applying for a job

c)

Customer Complaint

d)

Requesting Information

3.
"I am interested in learning more about your services, can you send a brochure?"
a)

Junk Mail

b)

Applying for a job

c)

Customer Complaint

d)

Requesting Information

4.
"I am writing to express my interest in the customer service clerk role that was recently advertised. Attached to this email, you will find my CV which provides further information on my experience and qualifications."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
5.
"Congratulations! You have been selected to receive a free vacation to Thailand. Claim your prize by calling this number now."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
6.
"I am unhappy with the quality of the product I received. It is not as described on your website and it is not fit for the intended purpose. I demand a full refund for this product and expect better quality control in the future."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
7.
"I'd like to schedule a demo for your software, what are the available dates?"
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
8.
"I was told the wait time would be 15 minutes, but it has been over an hour."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
9.
"Limited time offer! Get an iPhone at an unbeatable price. Order now before it's too late."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
10.
"I am excited about the opportunity to join Seguros Soria and believe that my passion for the insurance business and my commitment to excellence would make me an excellent fit for the Human Resource Director role."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
11.
"Get rich quick! Join our master class and make thousands of dollars in just a few weeks."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
12.
"As someone who has 5 years in several accounting departments, I am confident that I would be a great asset to your team and make a significant contribution to the success of your organization."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
13.
"Could you provide details on pricing for your top-selling products?"
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
14.
"I was told the product was in stock but it was not available."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
15.
"I have been trying to get in touch with your customer service for the past week but have had no luck. I have an urgent issue that needs to be resolved and I need your assistance immediately."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
16.
"This is your final notice! Renew your streaming subscription today or risk losing it forever."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
17.
"I have a proven track record of achieving all my goals and am eager to bring my skills and knowledge to a new challenge."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
18.
"I received an incorrect order and I am frustrated. I received items that I did not order and the items that I did order are missing. I need this issue to be resolved as soon as possible."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
19.
"In my current role at BBVA, I have honed my coding skills and have been praised for my capacity for multitasking."
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information
20.
"Can you send me case studies showcasing successful implementation of your solutions?"
a)
Junk Mail
b)
Applying for a job
c)
Customer Complaint
d)
Requesting Information