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WorksheetsBME 302 - Topic 2
Total questions: 10
Worksheet time: 11mins
In asking guests, please limit the number of questions and do not bombard them the minute they arrive.
True
False
Guestology is the art and science of guessing the guest's needs.
True
False
Sir and Maam are appropriate titles to use when greeting the guest.
True
False
A 10x10 rule in Front Office refers to how we acknowledge guests upon arrival.
True
False
In serving food, we begin with children, then women and men.
True
False
The kiosk is an updated technology used in food service in which customers can order food through the website.
True
False
Give the complete word of the acronym (service recovery)
L stands for (a) .
In GPOV, V stands for (a) .
We serve food at the (a) of the diner.
A technology used to order food where it is a small, computerized stand-alone booth.
(a)
