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OM - Module 03a Reviewer - Product and Service Design

Total questions: 62

Worksheet time: 34mins

Name
Class
Date
1.

What functional interactions does the following activity entail:

Construct and test prototypes.

a)

Marketing

b)

Operations

c)

Accounting/Finance

d)

Engineering

2.

What are the 3 R's? (pina= a, b, c)

(a)  

3.

The purpose of these programs is to reduce the dumping of products in landfills or third-world countries which converts materials into hazardous air and water emissions and generates toxic ash.

a)

End-of-Life (EOL) Programs

b)

Cradle-to-Grave Assessment

c)

The Three Rs

d)

Not Stated

4.

This is also known as the life cycle analysis.

a)

End-of-Life (EOL) Programs

b)

Cradle-to-Grave Assessment

c)

The Three Rs

d)

Not Stated

5.

A strategy wherein a firm listens more to its local customers and act on it. (such as different designs or products towards certain countries or localities)

a)

Localisation

b)

Globalisation

c)

Glocalisation

d)

Customer Loyalty

6.

Best known for his formula of loss function.

a)

Genichi Taguchi

b)

W. Edwards Deming

c)

Adam Smith

d)

Eli Whitney

7.

This involves a formula for determining the cost of poor quality.

a)

Taguchi Quality Function

b)

Taguchi Loss Function

c)

Taguchi Cost Function

d)

Taguchi Function of Poorness

8.

What does this refer to?

The allowable ranges of variation in the dimension of a part.

a)

Tolerance

b)

Consistency

c)

Controllable Factors

d)

Uncontrollable Factors

e)

Robust Design

9.

What does this refer to?

User's control such as length of use, maintenance, settings, and the like.

a)

Tolerance

b)

Consistency

c)

Uncontrollable Factors

d)

Controllable Factors

e)

Robust Design

10.

What does this refer to?

Design parameters such as the material used, dimensions, and form of processing.

a)

Tolerance

b)

Robust Product

c)

Controllable Factors

d)

Uncontrollable Factors

e)

Robust Design

11.

What does this refer to?

Yields a product or service designed to withstand variations.

a)

Tolerance

b)

Robust Design

c)

Uncontrollable Factors

d)

Controllable Factors

e)

Robust Product

12.

What does this refer to?

Designed to withstand variation in environmental and operating conditions.

a)

Tolerance

b)

Robust Design

c)

Robust Product

d)

Uncontrollable Factors

e)

Controllable Factors

13.

This is a technique that reduces variation in a product by reducing the sensitivity of the design of the product to the sources of variation rather than by controlling their sources.

a)

Robust Design

b)

Robust Product

c)

Tolerance

d)

Consistency

14.

This is a structured approach for integrating the "voice of the customer" into both the product and service development process.

a)

Quality Function Deployment (QFD)

b)

Value Analysis (VA)

c)

Failure Mode and Effect Analysis (FMEA)

d)

Fault Tree Analysis (FTA)

15.

This is a set of techniques, knowledge, and skills used to improve the value of a product by eliminating unnecessary costs or improving its functions without compromising its quality, reliability, and performance.

a)

Quality Function Deployment (QFD)

b)

Fault Tree Analysis (FTA)

c)

Value Analysis (VA)

d)

Failure Mode and Effect Analysis (FMEA)

16.

This is a top-down deductive failure analysis in which an undesired state of a system is analyzed using Boolean logic to combine a series of lower-level events.

a)

Quality Function Deployment (QFD)

b)

Value Analysis (VA)

c)

Fault Tree Analysis (FTA)

d)

Failure Mode and Effect Analysis (FMEA)

17.

What are the two different types of FMEA?

a)

Design

b)

Process

c)

Marketing

d)

Finance

18.

Which of the following are examples of design technologies?

a)

Computer-Aided Design (CAD)

b)

Failure Mode and Effect Analysis (FMEA)

c)

Collaborative Product Design (CPD)

d)

Fault Tree Analysis (FTA)

e)

Value Analysis (VA)

19.

This is the study, design, development, application, implementation, support, and management of compute and non-computer based techologies for the express purpose of express purpose of communicating product design intent and constructability.

a)

Design Technology (DT)

b)

Computer-Aided Design (CAD)

c)

Collaborative Product Design (CPD)

d)

Design Quality Review

20.

This refers to the designing of a product in which it can be easily and economically produced.

a)

Design for Manufacture (DFM)

b)

Simplification

c)

Modular Design

d)

Standardization

21.

This refers to the combining of standardized building blocks, or modules, to create unique finished products.

a)

Design for Manufacture (DFM)

b)

Modular Design

c)

Simplification

d)

Standardization

22.

This refers to the usage of commonly available and interchangeable parts.

a)

Design for Manufacture (DFM)

b)

Modular Design

c)

Simplification

d)

Standardization

23.

This refers to the reducing of the number of parts, assemblies, or options in a product.

a)

Design for Manufacture (DFM)

b)

Modular Design

c)

Simplification

d)

Standardization

24.

This refers to how the product will be made.

a)

Reliability

b)

Maintainability

c)

Usability

d)

Production Design

25.

This refers to methods for improving ease of use during the design process.

a)

Reliability

b)

Maintainability

c)

Usability

d)

Production Design

26.

This refers to the quality attribute that assesses how easy user interfaces are to use.

a)

Reliability

b)

Maintainability

c)

Usability

d)

Production Design

27.

This refers to the ease and/or cost with which a product or service is maintained or repaired.

a)

Reliability

b)

Maintainability

c)

Usability

d)

Production Design

28.

This is also called serviceability.

a)

Reliability

b)

Maintainability

c)

Usability

d)

Production Design

29.

This is the probability that a given part or product will perform its intended function for a specified length of time under normal conditions of use.

a)

Reliability

b)

Maintainability

c)

Usability

d)

Production Design

30.

This is an effective tool that allows the concurrent engineering design team to undertake engineering analyses and verification within the product and process cycle.

a)

Rapid Prototyping and Manufacturing (RP & M)

b)

Form and Functional Design

c)

Idea Generation

d)

Product Decision

31.

These are referred to as product positioning maps.

a)

Concept Maps

b)

Perceptual Maps

c)

Forecasts

d)

Product Maps

32.

This is a chart used by market researchers and businesses to depict and understand how to target customers views and feel about a given brand or product.

a)

Concept Maps

b)

Perceptual Maps

c)

Forecasts

d)

Product Maps

33.

This converts the results of applied research into useful commercial applications.

a)

Basic Research

b)

Applied Research

c)

Development

d)

Design

34.

This has the objective of achieving commercial applications.

a)

Basic Research

b)

Applied Research

c)

Development

d)

Design

35.

This has the objective of advancing the state of knowledge about a subject, without any nearterm expectation of commercial applications

a)

Basic Research

b)

Applied Research

c)

Development

d)

Design

36.

This refers to organized efforts that are directed toward increasing scientific knowledge and product or process innovation.

a)

Research and Development

b)

Reverse Engineering

c)

Competitors' Products and Services

d)

Idea Generation

37.

This refers to the careful dismantling, inspection, and searching of ways for improvement of a certain product.

a)

Research and Development

b)

Reverse Engineering

c)

Competitors' Products and Services

d)

Idea Generation

38.

This is one of the strongest motivators for new and improved products or services.

a)

Research and Development

b)

Reverse Engineering

c)

Competitors' Products and Services

d)

Idea Generation

39.

What reason for product and service design or redesign do these situations, aspects, or activities fall under?

Low demand, excessive warranty claims, the need to reduce costs.

a)

Economic

b)

Social and Demographic

c)

Political, Liability, or Legal

d)

Competitive

e)

Cost or Availability

40.

Which of the following is NOT part of the uses of product design.

a)

Defines appearance of product

b)

Sets standards for performance

c)

Specifies which materials are to be used

d)

Determines dimensions and tolerances

e)

Determines costs and job allocation

41.

What functional interactions does the following activity entail:

Translate customer wants and needs into product and service requirements.

a)

Marketing

b)

Operations

c)

Accounting/Finance

d)

Engineering

42.

What functional interactions does the following activity entail:

Formulate quality goals.

a)

Marketing

b)

Operations

c)

Accounting/Finance

d)

Engineering

43.

What functional interactions does the following activity entail:

Formulate cost targets.

a)

Marketing

b)

Operations

c)

Accounting/Finance

d)

Engineering

44.

What functional interactions does the following activity entail:

Develop new products and/or services.

a)

Marketing

b)

Operations

c)

Accounting/Finance

d)

Engineering

45.

What functional interactions does the following activity entail:

Refine existing products and services.

a)

Marketing

b)

Operations

c)

Accounting/Finance

d)

Engineering

46.

What reason for product and service design or redesign do these situations, aspects, or activities fall under?

Aging baby boomers, and population shifts

a)

Economic

b)

Social and Demographic

c)

Political, Liability, or Legal

d)

Competitive

e)

Cost or Availability

47.

What reason for product and service design or redesign do these situations, aspects, or activities fall under?

Government changes, safety issues, and new regulations

a)

Economic

b)

Social and Demographic

c)

Political, Liability, or Legal

d)

Competitive

e)

Cost or Availability

48.

What reason for product and service design or redesign do these situations, aspects, or activities fall under?

New or changed products or services, new advertising/promotions

a)

Technological

b)

Social and Demographic

c)

Political, Liability, or Legal

d)

Competitive

e)

Cost or Availability

49.

What reason for product and service design or redesign do these situations, aspects, or activities fall under?

Product components and processes

a)

Technological

b)

Social and Demographic

c)

Political, Liability, or Legal

d)

Competitive

e)

Cost or Availability

50.

What reason for product and service design or redesign do these situations, aspects, or activities fall under?

Raw materials, components, labor, water, and energy

a)

Economic

b)

Social and Demographic

c)

Political, Liability, or Legal

d)

Competitive

e)

Cost or Availability

51.

This is the assessment of the environmental impact of a product or service throughout its useful life.

a)

Cradle-to-Grave Assessment

b)

End-of-Life (EOL) Programs

c)

The Three Rs

d)

Not Stated

52.

What does this refer to?

This refers to the consistent errors that are easier to correct than random errors; parts within tolerances may yield assemblies that are not within limits.

a)

Tolerance

b)

Consistency

c)

Controllable Factors

d)

Uncontrollable Factors

e)

Robust Design

53.

A measure of the greenhouse gases produced by an activity, product, or company.

a)

Carbon Footprint

b)

Sustainability

c)

Design for Environment (DFE)

d)

Concurrent Design

e)

Fault-Tree Analysis (FTA)

54.

The ability to meet present needs without jeopardizing the needs of future generations.

a)

Carbon Footprint

b)

Sustainability

c)

Design for Environment (DFE)

d)

Concurrent Design

e)

Fault-Tree Analysis (FTA)

55.

Designing a product from material that can be recycled or easily repaired rather than discarded.

a)

Carbon Footprint

b)

Sustainability

c)

Design for Environment (DFE)

d)

Concurrent Design

e)

Fault-Tree Analysis (FTA)

56.

A new approach to design that involves the simultaneous design of products and processes by design teams.

a)

Carbon Footprint

b)

Sustainability

c)

Design for Environment (DFE)

d)

Concurrent Design

e)

Fault-Tree Analysis (FTA)

57.

A visual method for analyzing the inter-relationships among failures.

a)

Carbon Footprint

b)

Sustainability

c)

Design for Environment (DFE)

d)

Concurrent Design

e)

Fault-Tree Analysis (FTA)

58.

Quickly testing and revising a preliminary design model.

a)

Rapid Prototyping

b)

Tolerances

c)

Simplification

d)

Robust Design

e)

Extended Producer Responsibility (EPR)

59.

Allowable ranges of variation.

a)

Rapid Prototyping

b)

Tolerances

c)

Simplification

d)

Robust Design

e)

Extended Producer Responsibility (EPR)

60.

Reducing the number of parts, subassemblies, or options in a product.

a)

Rapid Prototyping

b)

Tolerances

c)

Simplification

d)

Robust Design

e)

Extended Producer Responsibility (EPR)

61.

The design of a product or a service that can withstand variations in environmental and operating conditions.

a)

Rapid Prototyping

b)

Tolerances

c)

Simplification

d)

Robust Design

e)

Extended Producer Responsibility (EPR)

62.

Holding a company responsible for its product even after its useful life.

a)

Rapid Prototyping

b)

Tolerances

c)

Simplification

d)

Robust Design

e)

Extended Producer Responsibility (EPR)