WorksheetsWWE live
Total questions: 20
Worksheet time: 10mins
How many stages purification are there in K2 drinking water?
7 Stages
15 Stages
17 Stages
27 Stages
Which selected option is part of Life Water Industrial brand?
100 Plus
Sasa
Redbull
K2
What payments are allowed in Tillster?
Cash Due
Joy Rewards Card
Credit Card-Online Payment
Credit-Pay to the rider
All of the above
Why the business LOGO represent the company and affect the branding of the company business? Please select 2 option
Only need to be met in the terms of the business
Help to stand out among the other companies.
Enhance the first impression of potential customers.
Triggers positive recall and recognize about your brand
We can still change the order of the customers on the POS and punched the new order when he decided to changed what's on the tillster.
True
False
Kesha's customer forgot to submit their rebate online. Kesha determines her customer qualifies for the promotion, but it's been 20 days since the promotion ended. How can Kesha help this customer?
After verifying the customer meets the eligibility requirements for the offer and ensuring they have the correct promo code, walk the customer through submitting their rebate online.
After verifying the customer meets the eligibility requirements for the offer and ensuring they have the correct promo code, advise the customer to visit the nearest T-Mobile store and provide a valid photo ID for verification
After verifying the customer meets the eligibility requirements for the offer and ensuring they have the correct promo code, walk the customer through submitting their rebate by transferring them to our Care department
While researching an issue with a promotional credit, you see an alert in the Device Plan Widget that says "Instant trade-in device received valued at $0." Is the customer eligible for automatic re-enrollment?
Yes
No
What is the one of the most important factor for an Entrepreneur before beginning a business?
Passion
Self-Discpline
Tolerance for risk
Creativity
We can use the message box to contact customer.
True
False
True or False: Automatic Bill credits are prorated if the customers MRC is prorated.
True: Automatic Bill Credits should always be prorated
False: Automatic Bill Credits are not prorated
Tiesha's customer needs help with a Samsung rebate promotion. The promotion has been active for 2 weeks, and the customer was under the impression that they would automatically be enrolled in the promotion. What should Tiesha do?
After checking the latest updates page in C2 to ensure the customer qualifies for the offer and has the correct promo code, walk them through the online submission at www.t-mobile.com/payments
After checking the offer page in C2 to ensure the customer qualifies for the offer and has the correct promo code, engage with your leadership for the escalation so we can lessen the customer's effort.
After checking the offer page in C2 to ensure the customer qualifies for the offer and has the correct promo code, walk them through the online submission at www.t-mobile.com/promotions.
If the customer’s address is beyond 1 hour DST cancel the order on Tillster,
tag as “________________”
Within RTA
Outside Delivery Area
Will not proceed
As an Entrepreneur, what is the crucial ways to market your brand ?
Prove that your brand is here to stay
Be more strategic about marketing strategy
Be different and original
Build genuine relationships with target market
Customer can pay via Gcash Online.
True
False
If there is a change on business hours, we will update directly on Tillster.
True
False
Rider will NOT collect
payment if customer paid
online
True
False
Alicia's customer is having trouble submitting their rebate online. After asking some probing questions and reviewing the account, Alicia determines the customer does not meet the eligibility requirements for the offer. What should Alicia do?
"Own the No" with her customer by telling the customer what the process is and that we can't do anything about it
"Own the No" with her customer by educating them on how the rebate process works and setting proper expectations.
"Own the Yes" apologize for the inconvenience and then, provide the rebate as a lump-some credit on the customers account.
Kamron's customer would like to know the status of their rebate submission. It turns out the rebate was denied because the customer was not on the correct rate plan to be eligible for the promotion and the promotion ended 35 days ago. The customer states they did everything they were supposed to do, including asking that their rate plan be changed and that this was T‑Mobile error. What should Kamron do in this situation?
Kamron should tell the customer to reach out to our Escalations department and file a report there for the promotion that she's not able to receive.
Kamron should share the account details to his co-worker to have them review and determine if we should force-pay the rebate to the customer before checking the next step.
Kamron should escalate this account to her Leadership to have them review and determine if we should force-pay the rebate to the customer.
Arjun's customer is trying to submit a rebate for a promotion that is older than 90 days and is having some trouble. Since the promotion is older than 90 days, a rebate card is no longer available. How should Arjun handle this situation?
Arjun should "Own the No" by educating the customer on how our rebate process works and why we are unable to submit a rebate for an expired promotion OR work with her Leadership to determine a site-level resolution for this customer if applicable. She should NOT transfer the customer to Rebate Care.
Arjun should "Own the No" by educating the customer on how our rebate process works and why we are unable to submit a rebate for an expired promotion OR work with her Leadership to determine a site-level resolution for this customer if applicable. She should transfer the customer to Rebate Care.
Arjun should "Own the Yes" and educate the customer on how our rebate process works and why we are unable to submit a rebate for an expired promotion and transfer the customer to Rebate Care.
How many times does recycle bottle can be recycle?
Only 3 times
Only 6 times
Unlimited times
Only 17 times
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