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WorksheetsUnable To Obtain IP
Total questions: 10
Worksheet time: 5mins
Customer POP Utilization Status Within Ratio , CCA follow with cst Slowness Case , so CCA right action :
Troubleshoot Normally
Stop troubleshooting and Inform customer with script
Escalate Ticket to NOC
Cst which Subscriber in option pack , CCA can follow with cst a Physical cases :
True
FALSE
In Case Unable To Obtain IP , Router ADSL LED matches with Matrix Status while restaring :
TRUE
FALSE
It's mandatory when Escalation Unable To Obtain IP to ask customer to leave the CPE power turned on
True
False
While escalate Unable To Obtain IP Case , CCA shouldn't check and mention on call Before escalation
True
False
In case CST is not available to follow troubleshooting steps according to his input, Noting that we should try to help the customer as much as we can , The right SR :
FBB Tech Problem>Unable to obtain IP>Direct CST to CSO
FBB Tech Problem>Unable to Obtain IP>CST can not troubleshoot
FBB Tech Problem>Unable to Obtain IP>CST refused troubleshooting
In Case CCA will escalate Unable To Obtain IP Case at 2 PM , CCA not mandatory to check on call Before escalation :
True
FALSE
It's not mandatory within the call to change the default password for CPE once CCA found "admin" as default password
True
False
Which actions is supported by HDM tool
Reset CPE
Change CPE Page password
Change Line Code
In Case CCA Check HDM Tool and found it offline so CCA right action
Restart Port
Inform Cst to reset and Reconfigure CPE
handle all HDM related cases manually
