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WorksheetsVerification
Total questions: 10
Worksheet time: 8mins
What level of verification do we obtain on EVERY call?
Basic
Medium
Advanced
The highest level a student can be verified to is:
Basic
Medium
Advanced
Any time we speak to the Learning Coach we should aim for:
Basic Verification
Medium Verification
Advanced Verification
LC's don't need to be verified
What level of verification is needed to give out the Registration ID?
Basic
Medium
Advanced
No verification needed
What level of verification is necessary to provide the LC's OLS UN/PW?
Basic
Medium
Advanced
What is the easiest way to obtain medium or advanced verification?
Verifying email address
Asking the Password Reset Question
Verifying home address
We should always aim for the highest level of verification possible for each caller
True
False
What handy-dandy tool can we use to make sure we never fail verification?
Verification Matrix
CCTS Guidelines
We can assist with basic troubleshooting at what level of verification?
Basic
Medium
Advanced
We can provide school contact information at basic verification IF the caller can provide the school name
True
False
