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WorksheetsVoice Cases
Total questions: 10
Worksheet time: 5mins
IF CST has landline bill with 75 LE CCA action will be…?
Check voice status
Stop troubleshoting and Inform CST to pay all due bills
Check grace period
If cst is calling from the same landline number that’s means …. ?
CST has landline bill
Voice maybe down
Voice is working fine
CST is calling from different landline number and inform us that voice is working CCA action will be …?
Consider voice up
Call CST landline number
should confirm with cst first if tested voice via phone set before call
CST is calling from different landline number and inform us that voice is working But haven't phone set avail , CCA action will be …?
Ask CST to test voice by phone set
Consider Voice Up + Create SR
Put CST On Hold and Call CST landline number
If We call CST on his ADSL number to check the voice status , we find another person respond, Your action is ......
Consider Voice Up + Create SR
TS Voice overlapping
Confirm landline number
CST has Data Down after checking voice CCA found voice is also down CCA will escalate ….?
Data Down
Voice Down
Data and Voice Down
Customer problem Voice Not working or Out of Service after paid his bill after cut off date and cst confirmed that issue started from cut off date?
Transfer CST to fixed line Q
Phone set available step
Create UCRM ( RCR Complaint )
Voice Not working or Out of Service and voice Problem wasn't due to unpaid landline bills and still exist after paying the bills CCA action will be…?
Create UCRM ( RCR Complaint )
Transfer CST to fixed line Q
Phone set available step
The first step of voice verification if cst not migrated to bss is…. ?
Check Cst Calling From Same Adsl Number
Check landline bills
Check voice from main
Voice verification steps , that's meaning you have to check landline bills and .........
check noise or weird voice
Check grace period
Check Voice Status
