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WorksheetsDay-05 Installation follow UP
Total questions: 10
Worksheet time: 5mins
To make Sure that all Installations completed Activity Must be …?
Network Activation
WO Request
Call Back To CRM
New Subscription Order SLA is …… ?
48 WH
1 D
48 H
WO Request problems might be …?
CST Problem
Line Problem
TE Problem
All answers are right
In Case Of Delay In activity WO Request CCA action will be ….?
Create TT and inform CST SLA 48H
Create SR and renew SLA 48 H
create TT and inform CST SLA 1WD
IF cst already subscribed with us which Automatic TT Will be Created…?
Automatic TT-FBB ----- WO problem ---- TE Problem - No Data
Automatic TT-FBB ----- WO problem ---- CST Problem - Wrong Number
Automatic TT-FBB ----- WO problem ---- CST Problem - Aleady Subscribed
If Cst Solve the problem that happened in order installation CCA action will be … ?
Create TT Problem Solved
Create SR And Inform CST SLA 1WD
Add Midway Comment And Create SR / Inform CST SLA 1WD
CCA Can Get CST's Account Number from BSS ONLY?
True
FALSE
CCA can Search by account number on BSS Tool?
TRUE
False
If CST need change Change Package Before Installation It is mandatory to CCCA To Verify With Customer
Fale
True
Customer can get US & PW from IVR 3 times per day :
TRUE
FALSE
