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WorksheetsConcession
Total questions: 10
Worksheet time: 5mins
if cst ask about concession and no outage id on CST360 and no bss SR related to outage we must check change location in matrix logs
false
True
if cst ask about stolen cable concession and no data and voice down tkt on TTS ,your action
we will create TT and inform cst he will receive call or sms within 24 H
we will create TT and inform cst he will receive call or sms within 21 WD
We will create SR
complain concession will be created from
agent and Team leaders
agent only
complain team or Team leaders
concession complain will be Add-ons
True
false
We Can compensate cst has suspend account
True
False
SLA for Technical concession case
24 H
1 H
2 WH
we will call cst in the case of approved concession
FALSE
TRUE
The compensation request can be submitted starting from … for outage issue
3 h
24 h
12 h
we can compensate CST for Tkt Wireless issue
True
False
The compensation Cst For Outage starting from
48 hours
24 hours
12 hours
