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Worksheetsاستعني علي الشقا بالله
Total questions: 10
Worksheet time: 5mins
In Case Ticket BLQ have Update ( Main wire changed ) and Customer still have the same problem so the right action is :
Re-Run the appropriate mode of Clear View
Re-Escalate the Ticket Direct to IU
Re-Troubleshoot as BLQ
while troubleshooting physical instability , Clear View Result After Search "No DSL Physical Layer is detected " ,next action is :
Check last fix date according to TTS and customer input at same time
Check connection type
In case CCA follow WCAP case and Cst is Line Status is Down and Matrix No have Logs , So CCA right action :
Should reset & configure
Escalate to IU
Direct the customer to CSO to check the CPE
In cst cst Refused Concession Result CCA Action Will create TT and should Mention
Ticket ID
secondary mobile & TT serial number
If CST has Power Failure which of the following you will do with CST:
Change the power led in CPE
Check with another CPE with it's original adapter
Check with another CPE and not necessary it's original adapter
CST Follow voice down ticket after 25 hour from escalating it and ticket still on IU CCA action will be …?
Re-escalate Ticket + create SR FBB Tech Problem---Voice Down---Re-Escalation
Inform CST 1 D SLA +create SR FBB Tech Problem---Voice Down---Follow Up
Inform CST 1 D SLA + Create IR +create SR FBB Tech Problem---Voice Down---Follow Up after SLA
Line Problem SLA Is …. ?
15 WD
2 WD
7 WD
Our customers can not submit any tkt from WE APP:
TRUE
FALSE
Which of the below devices is responsible for assigning WAN IPs to CPEs :
RADIUS
BRAS
DSLAM
All Branches have same Working Hours and Days off :
TRUE
FALSE
