Font size
WorksheetsDesign Thinking: Defining the Problem
Total questions: 15
Worksheet time: 11mins
Defining the Problem challenges the designer to
interview stakeholders
analyze the data from stakeholders
create as many ideas as possible
choose the best prototype
Put the Design Thinking steps in the correct order
Empathy
Define the Problem
Ideate
Prototype
Test
"Data synthesis" is a fancy word for a...
prototype
brain dump
graph
needs statement
After the "brain dump", designers should look for categories or...
ideas
themes or patterns
needs statements
prototypes
A needs statement is...
A reframing of a user statement
A prototype
A brain dump
empathy
A needs statement gets turned into...
How Might We
Empathy
Stakeholders
Data Synthesis
A needs statement should...
Check ALL that are correct. Check NONE that are not correct.
Be worded in the positive not the negative.
Be specific.
Contain the words "must" or "should."
Describe the user's experience or feelings.
A "persona" is...
An identity the designer uses to conduct interviews.
A fictional person that represents a category of stakeholders.
An actual stakeholder whose identity is hidden for privacy reasons.
A prototype.
Choose the best needs statement for the following user statement:
I don't like docents to tell me where to go in a museum.
I like self-guided museums.
The user does not need docents.
The user needs a self-guided museum.
The user needs to learn to use docents at the museum.
Place the steps for Defining the Problem in the correct order.
Unpack empathy.
Create a user/stakeholder needs statement.
Develop the Point of View for the user/stakeholder.
What is the best How Might We Question for the following Needs Statement?
The user needs to be able to leave their mark while visiting the museum.
How might the user make their mark in the museum?
How might we create an opportunity for the user to make their mark in the museum?
Why should the user make their mark in the museum?
How might we make our mark in the museum?
This tool is used to record insights and data from the empathy step in Design Thinking.
Brain Dump Box
Four Box
Fore Box
Needs Statement
What is the best Needs Statement for the folliwng User Statement?
I really like being outside in nature.
How might we put the museum outside?
The user needs to feel like they are outside in nature.
The user can't be outside because our museum is inside.
We should make the museum look like it's outside and natural.
Put the following elements in the proper order for Defining the Problem:
I don't like to read signs and labels because I have dyslexia.
The user needs to learn information through audio or video.
How might we create easily accessible audio and video information?
Choose the best Needs Statement for the following User Statement:
I really hate country western music.
The user needs to be introduced to good country western music.
The user needs to learn about music that is not country western.
The user needs rock, pop, classical, and world music.
How might we give the user music they like?
