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WorksheetsHR REVIEW
Total questions: 88
Worksheet time: 50mins
When some workers leave the employment and new workers join in place of those leaving is called ___________.
Turnover
Labour turnover
Seasonal job
Mobility
Shop training is also called as
Field Training
Off the job Training
On the Job Training
Work space Training
________ means having a person learn a job by actually doing it.
Social learning
Simulated learning
Behavior modeling
On-the-job training
The meaning of the acronym HRM is ________
Human Resourceful Management
Human Relation Management
Humanistic Resource Management
Human Resource Management
The following is concerned with developing a pool of candidates in line with the human resources plan.
Development
Training
Recruitment
All the above
HRP is _________
Human Resource Performance
Human Recruitment Planning
Human Resource Planning
Human Resource Protection
______ is the process of choosing the most suitable candidate for the vacant position in the organisation.
Recruitment
Training
Selection
Performance Appraisal
the minimum qualifications required by a particular job such as education and experience
job analysis
job title
job description
job specification
The following is concerned with developing a pool of candidates in line with the human resources plan.
Development
Training
Recruitment
All the above
A leader is someone who
Guide a community to help them to achieve their goals.
Give orders to the community and they must obey
Don't listen to the others
Believes that he is the best
Choose the option that includes ALL the leadership types that we've studied
Free-Rein and Paternalistic
Autocratic and Democratic
Democratic, Free-Rein and Paternalistic
Democratic, Autocratic, Laissez-faire and Paternalistic
The leader who give orders to his/her community and don't give them the opportunity to participate is an
Democratic Leader
Free-Rein Leader
Paternalistic Leader
Autocratic Leader
The leader who seems his community as a Family is also called
Paternalistic Leader
Autocratic Leader
Democratic Leader
Free-Rein Leader
When the people have the opportunity to participate on the leader's decision, we're talking about a
Democratic Leader
Autocratic Leader
Free-Rein Leader
Paternalistic Leader
Kim Jong-un is an example of what type of leadership
Authoritarian Leadership
Servant Ledership
Bureaucratic Leadership
Transformational Leadership
True or false Laissez Faire Leadership focuses on getting tasks done within set deadlines
True
False
Which on of these statement was often used to describe managers vs. leaders?
The manager innovates, the leader renovates
The manager propagate, the leader innovates
The manager administers; the leader innovates
The manager innovates; the leader administers
Select two leadership skills
Communication
Planning
Integrity
Monitoring
Participative or democratic management:
centralises authority with the democratically elected manager.
encourages employees to take responsibility for their work.
requires a lot of supervision of employees as employees are responsible for their own work.
reduces the time it takes to make decisions.
Laissez-faire management:
provides a lot of direction to employees on what their roles are.
makes staff responsible for their own work.
can lead to great productivity in the workplace.
delegates decisions to employees and does not provide feedback.
_____ defines how job tasks are formally divided, grouped, and coordinated.
Organizational structure
work speacialization
Departmentalization
Organizational behavior
The _____ refers to the number of subordinates that a manager directs.
A. span of control
B. unity of command
C. chain of command
D. decentralization principle
In an organization that has high centralization, _____.
the corporate headquarters is located centrally to branch offices
all top level officials are located within the same geographic area
action can be taken more quickly to solve problems
top managers make all the decisions and lower level managers merely carry out directions
26. The more that lower-level personnel provide input or are actually given the discretion to make decisions, the more _____ there is within an organization.
centralization
disempowerment
work specialization
decentralization
An assembly line is an example of __________.
Chain of command
Supervision
Span of control
Work specialization
Which of the following requires an individual to complete the same small task over and over again in order to contribute to a final project?
Span of control
Work specialization
Chain of command
Multitasking
A company divides employees into eastern, southern, western and central regions. Which of the following describes such departmentalization?
Geographic departmentalization
Product departmentalization
Target market departmentalization
Process departmentalization
A centralized structure puts authority in one place, with top management.
True
False
The span of control describes...
the number of written rules in the company
the number of people a supervisor oversees
the number of levels in a company
none of the options listed
Communication flows faster with what kind of structure?
Flat
Tall
Having a solid organisational structure ensures that?
communication is harder
employees get paid well
employees are unhappy
communication is easy
What is an advantage of functional structure?
same break times
ability to chat face to face
confusion between departments
direct communication
A matrix structure is a combination of what?
divisional and flat
flat and matrix
functional and divisional
structural and functional
The way in which a business is organised is called...
(a)
A type of organisational structure with many layers is called …
(a)
A type of organisational structure with few layers is called …
(a)
THE MAIN PURPOSE OF CONSTRUCTIVE FEEDBACK
to make people feel good about themselves
to help people learn from their mistakes
to criticize people for their failures
APPRAISAL IS ...
An evaluation with different criteria to recognize the advance of the employees at work
An exam with different criteria to find mistakes
A letter to fire employees
_____ is the number of employees who leave an organization and are replaced over time
head count
substitution
rotation
turnover
A way of checking and assessing employees performance is known as
Appraisal
Interview
Testing
Evaluation
A business employs 400 staff. 40 staff leave and 20 join. What is their labour turnover?
40%
10%
20%
5%
Which of the following labour mobility refers to the extent to which workers are able and willing to relocate to another area for employment purposes?
Occupational mobility
Occupational immobility
Geographical mobility
Geographical immobility
In order to teach IB classes, teachers need to go to Houston, TX to hear and learn from experienced IB teachers in order to be certified.
These experts are training the teachers to be IB.
This kind of training is called:
induction training
on-the-job training
off-the-job training
A disadvantage to On-the-Job training is that the trainee can pick up the habits of the employee training them.
True
False
All of the following are HR recruiting challenges EXCEPT
Finding and choosing the right people.
Accessing the labor market.
Determining how to best locate good candidates.
Maintaining employees.
TRUE OR FALSE: Recruiting is the process of choosing the best individual for the job.
True
False
XYZ Company has an opening in their Accounting Department. Margo has worked in the company's IT department for three years and has a diverse skill set which includes accounting. She applied for the job and was offered the position. Which recruiting source was used by the XYZ Company?
External
Internal
Regular
Flexible
What are the benefits of Demand forecasting?
Predict turnover related to retirement or market competition
Analyze how business strategy changes will impact your workforce
Introduction of new employment or manufacturing regulations
All of the above
Work-related education to increase workforce skills and efficiency is known as:
development
training
instruction
teaching
A detailed list of the key points of the job to be filled, stating key tasks and responsibilities is called a...
Job Description
Workforce plan
Person Specification
Strategic Planning
Identifying the need for a new employee, the type of employee and defining the job to be filled
Human Resource Management
Specification
Workforce Planning
Recruitment
A detailed list of qualities, skills and qualifications that a successfu applicant should have is...
Person Description
Person Specification
Applicant
Job Description
Delegation is transferring to a competent individual the authority to perform a selected task in a selected situation.
True
False
1. ICT can be employed to store and maintain accounts, personnel records, manage projects, track inventory, create presentations and reports.
This is an ICT applications for:
a. Business
b. Education
c. Healthcare
d.Transportation
Why we need to communicate effectively?
Effective communication fosters trust with others
So we can how learn to create business letters
Office correspondence
Providing clarity and direction
The degree to which decision making is confined at a single point in an organization is described as
unity of command
chain of command
centralization
decentralization
A narrow span of control is one that encompasses many people.
TRUE
FALSE
It refers to the dissemination of powers, functions and responsibility, away from central location.
Decentralization
Centralization
Span of Control
Standardization
This means the power of planning and decision making are exclusively in the hands of top management.
Centralization
Delegation
Decentralization
Authority
Motivation is...
The internal mechanisms and external stimuli that arouse and direct behaviour
The external mechanisms and stimuli that make a performer do well
how much you want to do well in your sports
What makes you want to win, it can be internal or external
Select the two types of motivation
Intrinsic
Extrinsic
Internal
External
True or False - Intrinsic motivation includes enjoyment
True
False
Select three examples of extrinsic motivation
Money
Trophies
Praise
Feel good factor
A Financial award is an example of:
Intrinsic Motivation
Extrinsic Motivation
True or False: Having low motivation leads to more intensity in performance
False
True
Parker is worried about losing his job. Which level of needs (Maslow) is not being satisfied?
Self-Esteem
Social
Safety
Self-Actualisation
Which of the following could be used to satisfy Maslow's Self-Esteem Needs?
Provide employees with a free breakfast at work
Organise a staff lunch at a restaurant every Friday
Introduce an 'Employee of the Week' Award
Introduce flexible working hours so staff can start their working day later
Mary works in a small supermarket. She thinks that the pay is good. While she enjoys the group of friends with whom she works, she is considering leaving because she feels that her work is not appreciated and is not challenging enough.
According to Maslow, which of the following reasons BEST explains Mary’s desire to leave?
Security needs are not being met
None of her needs is being met
Higher order needs are not being satisfied
Lower order needs are not being satisfied
What stage of needs on the hierarchy are the most basic? Necessary for survival!
Love and Belonging
Safety and Security
Physical
Self-Actualization
Which of these is NOT a monetary method of motivation?
Comission
Pay Rise
Recognition
Bonuses
what are TWO benefits of a motivated workforce?
This can result in better productivity
customer service will most likely improve
you can pay them less because they're enjoying work
they only work when they feel like working
In Maslow’s theory, recognition and self-respect are examples of which level of needs?
Social needs
Physiological needs
Esteem needs
Self-actualisation
In Herzberg’s theory of motivation, what are the rules, regulations and policies of an organization examples of?
Safety needs
Hygiene factors
Job dissatisfaction
Motivators
Which of the following is a hygiene factor in Herzberg’s two factor theory?
Status
Personal growth
Wages and salaries
Recognition
In Maslow’s theory, recognition and self-respect are examples of which level of needs?
Social needs
Physiological needs
Esteem needs
Self-actualisation
How many characteristics/features does Daniel Pink's drive theory have:
5
3
6
2
What does Daniel Pink suggest are the main characteristics of what drives us as human beings?
Autonomy, Meetings, People
Absenteeism, Money, Product
Appreciation, Mastery, Productivity
Autonomy, Mastery, Purpose
Autonomy means:
Contributing to a greater cause
Automating the production of physical goods
Giving employees control over when, how, & what they do & who they do it with
When the employee automatically completes the work correctly
Intrinsic motivation means motivated by:
Enjoyment of completing the job/task
Money
The consequences of not completing a task
Personal satisfaction from completing a challenging task/job
____________ refers to managers passing on authority to subordinates to carry out a task
Relegation
Delegation
Renumeration
Motivation
__________ looks at the factors that motivates employees; namely hygiene factors and motivators
Maslow's pyramid of needs
Taylor's scientific mangement approach
Herzberg's two-factor theory
Daniel Pink's theory
____________ is Adams' theory of motivation, which suggest that people make comparisons of perceived fairness
Equity theory
Two-factor theory
Pyramid of needs theory
Job enrichment theory
___________ are the financial rewards paid in addition to salaries, e.g. free uniforms, meals, company car etc.
Commissions
Fringe benefits
Profit-related pay
Wages
______________ are a type of financial reward payment based system on hourly rates
Wages
Salaries
Minimum wages
Remuneration
_____________ suggests that people are motivated by three key factors: autonomy, mastery and purpose
Drive theory
Two-factor theory
X & Y theory
Equity theory
