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WorksheetsUnit one Final count down
Total questions: 85
Worksheet time: 4hrs 38mins
What is the purpose of a mission statement?
To describe what a company wants to become
To analyze information and make decisions
To set timelines and make choices
To state the company's reason for existing now
_______ include tools and equipment used to produce goods and services
Capital Resources
Natural Resources
Human Resources
why are policies and procedures important?
They help clarify things
Make customers purchase their products
They are the most important key in a business
Help employee do their job
when a customer is upset and going off on you what's the best way to deal with it
let her first and give her coupons
Be rude and ignore her
Be patient and assist her when she is done
leave the store
call your manager
Reliable
a. dependable
late
customer
What is nonverbal communication?
Using words to transmit information
Using body language, gestures, voice quality, and facial expressions when communicating
Written communication
Sign language
What facial expression should you have when speaking on the phone?
a grimace
it doesn't matter, they can't see you
a frown
a smile
general expectations for employees
a. reliability
b. productivity
c. cooperativeness
d. all the above
What is a Business Plan?
It is an indispensable tool in order to start up a business project, independently of the size of the project and/or of the amount of business experience of the entrepreneur.
It nevers provides answers to simple questions about a business.
A document in which provides the business owners personal finances.
What is the first things to do before we come to a job interview?
Dress appropriately
The usage of body language
Read the job description well
Follow up the interview result
When answering interview questions, it is important to...
Be specific
Be general
Stretch the truth to look better
Take up as much time as possible.
Carla is going to businesses to ask for job applications in person. What does the presentation suggest she bring with her?
Nothing
A small gift for the hiring manager
A friend or family member
Her resume and reference information
If a question on a job application does not apply to you, which of the following is suggested?
Leave it blank
Fill the space with an asterisk (*)
Fill the space with a dash or "n/a"
A resume is...
An autobiography of one’s career life and professional experiences in order to secure employment.
A detailed listing of a job candidate’s skills, experiences, responsibilities, and achievements as these relate to the position and company being targeted.
A complete listing of an individual’s education, work experience, and professional training.
Certain personal info needs to be included in the resume such as...
My name, email, phone number, date of birth, social security #
My name, email, phone number, and age
My name, phone number and email
In which order should you list your work experience?
Most recent job to least recent job.
Least recent job to most recent job.
The order doesn't matter.
Which option is an example of a soft skill?
Computer skills
Knowledge of how to use Welding tools
Organization skills
Which option is an example of a hard skill?
Knowledge of google programs (i.e. google docs, google, slides, google sheets)
Creative
Good with teamwork
Who are NOT people you should use as a reference on your resume or job application?
Boss
Family
Teacher
Friends
_______________________ is a way of speaking, behaving and even thinking that helps a person to be successful in the workplace.
Critical thinking
Planning and organizing
Professionalism
Teamwork
How do you develop a positive attitude?
Avoid negative thinking
Be thankful
Spend time with people who have a positive attitude
All answers are correct
The following traits are all related to which form of communication?
• Focus on the person
• Make sure you understand
• Wait for your turn to speak
• Show interest
• Repeat what was said
Verbal
Written
Speaking
Listening
Part of planning and organizing skills is to know how to break up work into smaller pieces and put them in order of importance. This skill is known as _______________________ .
delegating
prioritizing
time management
coordinating resources
These are all good rules for ____________________ .
• Separate your feelings from your actions
• Stay calm
• Wait until you are calm to respond
• Write down your emotions
• Stay positive
making friends
appropriate contact
social skills
controlling your emotions
What are soft skills?
skills you need to survive
a computer game
personality traits, attributes and skills that are needed in the workplace
What does adaptability mean?
the quality of being able to change to new conditions
conveying information from one person to another
doing the same thing everyday and never changing
What does communication mean?
the quality of being able to adjust to new conditions
the ability to convey information to another person effectively and efficiently
not telling your co-workers something really important
Which one of these is NOT a soft skill?
Leadership
Cooking
Communication
Certificates from courses taken
Hard
Soft
Is being a team player a hard skill or soft skill?
Soft
Hard
Soft skills are usually related to your personality and your "people skills."
True
False
If you are a great communicator, is that a hard skill or soft skill?
soft
Hard
Which of these is not a hard skill?
A college degree
Creativity
Proficiency in a foreign language
Computer programming
Hard skills will get you the job, but soft skills will allow you to keep the job.
True
False
What is a business owned by stockholders/investors but operated by others?
Sole Proprietorship
Partnership
Corporation
Limited Liability Partnership
What is ONE advantage of a Corporation?
Difficult to start
Make all of the decisions
Easy to raise money!
Limited Life
Disadvantages include limited life and
the potential for conflict between partners
Sole Propriotorship
Partnership
Corporation
Franchise
Advantages include limited liability for owners, unlimited life, and ease of transfer of ownership.
Sole Propriotorship
Partnership
Corporation
Franchise
Characteristics include owned by two or more people and may be general or limited
Sole Propriotorship
Partnership
Corporation
Franchise
Most expensive to start
Sole Proprietorship
Partnership
Corporation
Limited Liability Partnership
A _________ acts like business, but its purpose is to benefit society.
Franchise
Limited Liability Partnership
Nonprofit organization
corporation
Sole proprietors have ____________, a situation in which a business owner is responsible for all the losses, debts, and other claims against the business.
unlimited liability
limited liability
legal immunity
dividend
What is a franchise?
a business in which the franchisor and the franchisee are family
a business in which the franchisor allows the franchisee to sell a product or service under the franchisor's business name
a business in which the employees have shares in
a business with two or more departments
Electrician
Manufacturing
Extracting
Merchandising / Retailing
Service
Tyson Foods
Manufacturing
Extracting
Merchandising / Retailing
Service
Which is not an advantage of corporations?
Easy to raise capital
Limited Liability
Unlimited Life
More Government Regulation
A company that transforms cotton into wearable clothing is considered a ___________.
raw-goods producer
Processor
service business
builder
A large retailer feels that it has a duty to contribute to the well-being of society, so it donates a portion of its proceeds to a charity that helps the environment. The retailer is demonstrating__________.
social responsibility
wholesaling
voluntary chains
e-tailing
What do service businesses sell?
Retail merchandise
Raw goods
Wholesale merchandise
Intangible activities
________ are precise statements of results a business expects to achieve.
Goals
Articles of incorporation
Strategies
Policies
_____are descriptions of the way work should be done.
Policies
Procedures
Mission Statement
Goals
_____ is money given to shareholders.
Checks
Dividends
Income
Stock
The official term for "middleman."
Manufacturer
Intermediary
Retailer
Producer
_____ are guidelines or rules for the business.
Policies
Procedures
Mission statement
Goals
Which is a way to show transparency?
XYZ Company makes sure its employees are taken care of.
XYZ Company ensures that all its products are biodegradable.
XYZ Company listens to multiple opinions before making a decision.
XYZ Company is always upfront about the financial situation of the company.
Tayshaun acts with honesty in all situations. He is demonstrating:
accountability.
integrity.
respect.
viability.
Piper looks up to her new boss and tries to learn from her behavior as much as possible. However, Piper knows that some of her boss's actions are unethical. Piper is uncertain whether she should follow her boss's example. Which ethical dilemma is Piper facing?
greed
a bad role model
pressure from others
the desire to prove herself
Which question should one ask himself/herself to determine whether one is facing a true ethical dilemma?
Is there money at stake?
Could someone be hurt by the actions?
Does the action make me look good to others?
Is my choice based on the most popular option?
Jasmine thinks it is OK to steal a few things from work. Which ethical principle would help her realize that the long-term repercussions of her actions could create an ethical dilemma?
fairness
growth
trustworthiness
viability
Shayla is not breaking any laws, but her behavior still is unethical. How is this possible?
Because ethical means doing what is easiest.
Because doing what is legal can also be considered unethical.
Because doing what is easiest is sometimes what is considered unethical.
Because the ethical thing to do is always what a group or majority is doing.
When Tori considers taking something that belongs to someone else, which ethical principle could help her recognize that she is facing an ethical dilemma?
accountability
integrity
transparency
viability
Liam always says 'please' and 'thank you'. He demonstrates:
trust.
respect.
integrity.
rule of law.
What do service businesses sell?
raw goods and services
retail goods and services
intangible goods and services
wholesale goods and services
A business that buys goods or services and sells them to the ultimate consumer is a:
manufacturer.
producer.
retailer.
wholesaler.
The two main divisions of the trade industry are:
producers and retailers.
wholesalers and retailers.
wholesalers and producers.
manufacturers and wholesalers.
A large retailer wants to contribute to the well-being of society. It donates 10% of its proceeds to a charity that helps the environment. The retailer is demonstrating:
e-tailing.
wholesaling.
social responsibility.
voluntary merchandise.
Retailing occurs wherever goods are:
researched and designed.
created or manufactured.
traded or exchanged for other goods.
sold to consumers or the ultimate customer.
Monte works for a grocery store that buys food from producers and then sells it to customers. The grocery store is an example of a:
builder.
trade industry.
service business.
raw-goods producer.
All businesses should be socially responsible to whom?
endorsers
producers
providers
users
