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WorksheetsPRODUCING QUALITY PRODUCTS
Total questions: 86
Worksheet time: 2hrs 9mins
An operation manager manages,
the interactions between customers and upper management
operations and interactions between employees
the operations of the business including finances and human resources
the systems that convert resources into goods and services
An operation manager manages,
the interactions between customers and upper management
operations and interactions between employees
the operations of the business including finances and human resources
the systems that convert resources into goods and services
America became the most productive country in the world following,
the industrial revolution of the early 1900s
the Vietnam War
World War I
World War II
Today, American manufacturers face fierce competition from firms located in,
China and Mexico [a]
Japan and Germany [b]
Korea and Sweden [c]
both a and c
all of those listed
Today, the number of Americans employed in the manufacturing sector has decreased as many American manufacturing jobs were lost due to,
a general decrease in the entrepreneurial spirit as fewer Americans are opening new businesses that focus on the production of goods and other physical products
the economic ripple effects of the COVID-19 pandemic
the outsourcing of jobs to low-wage workers in nations where there are few labor, safety, and environmental regulations
the outsourcing of jobs to other nations where the standard of living is higher and minimum wage is greater
Although the number of manufacturing jobs has declined, productivity has increased in the United States. The term re-shoring (or on-shoring or in-sourcing) is a situation where American manufacturers,
bring manufacturing jobs back to the United States
re-tool production facilities to be more efficient and increase production, but also eliminate employees who are no longer vital to the production process
use higher wages to attract higher skilled workers from other nations where the minimum wage is higher
use new technology to increase the efficiency of the production process
To succeed in operations management an individual must have a basic understanding of,
the mass production process [a]
the financial requirements of each component in the production process [b]
the difference between an analytical process and a synthetic process [c]
both a and c
all items listed
The purpose of manufacturing a product or offering service is to provide utility to customers. Utility can be defined as,
a technique to reduce setup times, inventory, and waste, reduce cycle time and improve efficiency in a manufacturing plant
the ability of a good or service to satisfy a human need
the process of training employees in several skills and positions allowing them to work adequately in multiple areas of the organization
the production of physically distinct products
Form utility is,
created by people converting raw materials, finances, and information into finished products
created by people distributing products and tools to the point in the manufacturing process that they will be used and are needed
the process of producing products that are made only when the customer has ordered or “pulled” a product, and not before
the process of turning an idea into a marketable product
In the field of operational production, the conversion process refers to,
a technique of distributing products and tools to the point in the manufacturing process that they will be used and are needed
a technique to reduce setup times, inventory, and waste as well as reduce cycle time and improve efficiency in a manufacturing plant
the process of training employees in several skills and positions allowing them to work adequately in multiple areas of the organization
the resource or resources that make up the major or most important input in the production of a good or service
In the conversion process the degree to which a resource or resources are physically changed is known as (the),
discrete manufacturing
magnitude of change
rapid prototyping
revision control
Today, the American economy is characterized as a,
command economy
market economy
production economy
service economy
A service economy is one in which more effort is devoted to,
a manufacturing process where the materials being processed are constantly moving through the production line
the creation, review, and implementation of change in the manufacturing process
the production of services than to the production of goods
the training employees in several skills and positions allowing them to work adequately in multiple areas of the organization
For a service firm, planning often begins with determining,
who the customer is [a]
how much to charge for a specific product/service to make a profit [b]
what needs the customer has [c]
both a and c
all of those items listed
In the production process, the most important stage in the development of a product or service is,
deciding where to manufacture the product
determining how much to charge for the product/service to make a profit
developing the marketing campaign to target the sale of the product to a specific demographic market
turning the potential idea(s) of the research and development team into reality
Research and development (R&D) involves,
a set of activities intended to identify new ideas that have potential to result in new goods and services
assembling a list of all the raw materials that go into the final assembly of a product
comparing one plant or organization’s performance and processes to industry standards
developing the manufacturing process or system to reduce or eliminate the need for human intervention during the manufacturing process
Today, business organizations use three general types of research and development activities. Basic research consists of activities,
aimed at uncovering new knowledge
designed to use the latest generation of manufacturing technology in the production process
geared toward discovering new knowledge with some potential use
undertaken to put new or existing knowledge to use in producing goods and services
Today, business organizations use three general types of research and development activities. Applied research consists of activities,
aimed at uncovering new knowledge
are undertaken to put new or existing knowledge to use in producing goods and services
designed to use the latest generation of manufacturing technology in the production process
geared toward discovering new knowledge with some potential use
Today, business organizations use three general types of research and development activities. At the development and implementation stage the activities,
aimed at uncovering new knowledge
are undertaken to put new or existing knowledge to use in producing goods and services
designed to use the latest generation of manufacturing technology in the production process
geared toward discovering new knowledge with some potential use
If a firm sells only one product or service, when customers quit buying the product or service, the firm will,
be forced to relocate to a new country
be forced to take out a loan to cover production costs until consumers decide to purchase their product again
need to sell their product to a new consumer population in a new geographic area
die
To stay in business, a firm must, at the very least,
develop a 5-year business plan to forecast sales and plan product production
expand its sales to overseas customers
find ways to refine or extend the once satisfying capability of its product or service
provide monthly financial reports to the U.S. Department of the Treasury
Design planning is the,
development of a plan for converting an idea into an actual product or service
manufacturing process that produces similar parts, products, or subassemblies within a single cell of machines
practice of comparing one plant or organization’s performance and processes to industry standards
process of using computer-controlled machinery and software to increase the efficiency of the process and decrease the need for human intervention
This is the term for a group of similar products that differ only in relatively minor characteristics.
conversion process
product line
production capacity
production output
When designing a product line an important issue is,
balancing customer preferences and production requirements [a]
creating a complete product design before the production process has even begun [b]
creating a set of specifications from which a product can be produced [c]
both a and c
all of those items listed
Product design is the process of,
creating a set of specifications from which a product can be produced
determining the amount of a product or service that an organization can produce in a given period of time
determining what part of the production process will be performed by human laborers and machines
exploring the capacity of existing factories to decide where and how a product will be manufactured
This is the amount of a product or service that an organization can produce in a given period of time.
conversion process
product line
production capacity
production output
During the design planning stage, management must,
determine the degree to which automation and technology will be used to produce a product or service [a]
explore the capacity of existing factories to decide if the company needs to build a new production facility or use an existing factory [b]
examine plant layout to determine the arrangement of machinery, equipment, and personnel within a facility [c]
both a and c
all of those items listed
When people do most of the work in the production process this is referred to as,
capital-intensive technology
high-technology processes
labor-intensive technology
scientific management
When technological machines and equipment do most of the work in the production process this is referred to as,
capital-intensive technology
high-technology processes
labor-intensive technology
scientific management
In the realm of operations control, this is the term/task which consists of all the activities involved in obtaining required materials, supplies, components (or subassemblies) and parts from other firms.
marketing
purchasing
scheduling
strategic design
Operations managers are concerned with three types of inventories. These are the materials that will become part of the product during the production process.
finished-goods inventory
packaging inventory
raw materials inventory
work-in-process inventory
Operations managers are concerned with three types of inventories. These are the materials that are only partially completed and are still undergoing transformation in the production process.
finished-goods inventory
packaging inventory
raw materials inventory
work-in-process inventory
Operations managers are concerned with three types of inventories. These are the materials that are considered finished/completed goods.
finished-goods inventory
packaging inventory
raw materials inventory
work-in-process inventory
In the realm of operations control, this is the process of ensuring that materials and other resources are at the right place, at the right time.
financial oversight
operational production
quality control
scheduling
More and more managers have realized an essential “ingredient” of the good or service being produced is,
cost
material
quality
quantity
This is the process of ensuring that goods and services are produced in accordance with design specifications.
capital investment and research
design planning
quality control
research and development
The first steps needed to improve quality is,
approval of the organization’s Board of Directors
costumer approval of the design changes being implemented to improve the overall quality of the product
employee participation
participation and support of upper management
This can also be used to improve the quality of a firm’s products or services.
research and development
the conversion process
the production process
total quality management (TQM)
Lean manufacturing is,
a concept built on the idea of eliminating waste from all the activities required to produce a good or service
the process of using machines to complete tasks typically performed by human workers
the term given to a computer system that helps design products and controls the machinery involved in the production process
the use of computers to plan and control manufacturing
In the production process, the use of machines to do work is defined as,
automation
computer aided manufacturing (CAM)
flexible manufacturing system (FMS)
robotics
In the production process, the use of machines to perform a variety of tasks by manipulating materials and tools is known as,
computer aided manufacturing (CAM)
computer integrated manufacturing (CIM)
flexible manufacturing system (FMS)
robotics
In the production process, the use of computers to plan and control manufacturing is known as,
computer aided manufacturing (CAM)
computer integrated manufacturing (CIM)
flexible manufacturing system (FMS)
robotics
In the production process, a computer system that helps design products and controls the machinery is defined as,
computer aided manufacturing (CAM)
computer integrated manufacturing (CIM)
flexible manufacturing system (FMS)
robotics
In the production process, this combines electronic machines and computer integrated manufacturing in a single production system,
computer aided manufacturing (CAM)
computer integrated manufacturing (CIM)
flexible manufacturing system (FMS)
robotics
This offers memberships to consumers for a fee, whereby consumers may purchase consumer goods, usually at lower than retail price.
buying club
mail-order
layaway
federal trade commission
This is the selling of goods to customers by mail, which generally involves selection from a special catalog.
mail-order
buying club
cooling off rule
layaway
This is an agreement in which a consumer makes a deposit on the sale price of a product, followed by subsequent installment payments and, in return, the store agrees to hold the product in reserve.
cooling off rule
buying club
layaway
telemarketing
This states if you buy an item in your home or at a location that is not the seller’s regular place of business, you have three days to cancel purchases of $25 or more. Says the seller must inform you of your cancellation rights at the time of sale.
buying club
layaway
cooling off rule
telemarketing
This is the marketing of goods or services by means of telephone calls, typically unsolicited, to potential customers.
buying club
telemarketing
layaway
cooling off rule
This was established in 1914 it administers antitrust and consumer protection legislation in pursuit of free and fair competition in the marketplace.
telemarketing
buying club
layaway
federal trade commission
Productivity increases when :
Outputs decrease while inputs remain the same.
Inputs and outputs increase proportionately.
Inputs decrease while outputs remain the same.
Inputs increase while outputs remain the same.
Ways to increase productivity
motivate the workers
hire a manager
use more advanced technology
train the workers
producing output at the highest ratio of output to input
effectiveness
efficiency
labor intensive
capital intensive
involving a high quantity of capital equipment compared with about input
effectiveness
efficiency
labor intensive
capital intensive
Type of inventory
finished products
work in progress
raw material
stock
Operations management refers to
The effective management of the process of transforming inputs into outputs and maximising the efficiency and effectiveness of the production process to meet business objectives.
The effective management of the process of transforming new staff into experts and maximising the efficiency and effectiveness of the production process to meet business objectives.
The effective management of the process of transforming a service and maximising the efficiency and effectiveness of the production process to meet business objectives.
The effective management of the process of transforming the butterfly to the penguin maximising the efficiency and effectiveness of the production process to meet business objectives.
Just in time is best used in a
Service business
Manufacturing business
Objective of operation management is to improve ---------
Cycle time
Productivity
Production
All the above
Operation management is known good for __________
Cost effective operation
Allocation of resources
Good Return on investment
All the above
Operations management refers to
The effective management of the process of transforming inputs into outputs and maximising the efficiency and effectiveness of the production process to meet business objectives.
The effective management of the process of transforming new staff into experts and maximising the efficiency and effectiveness of the production process to meet business objectives.
The effective management of the process of transforming a service and maximising the efficiency and effectiveness of the production process to meet business objectives.
The effective management of the process of transforming the butterfly to the penguin maximising the efficiency and effectiveness of the production process to meet business objectives.
Productivity is
A measure of efficiency and the amount of output produced compared to the amount of input required in production.
A measure of effectiveness and the amount of output produced compared to the amount of input required in production.
A measure of competitiveness and the amount of output produced compared to the amount of input required in production.
___________ are goods that can be touched, think products. The production process and consumption are not linked, thus there is little consumer involvement in production.
Tangibles
Intangibles
What is a major component of quality control?
Product design
Marketing strategy
Customer service
Inspection
What do quality control inspectors examine?
Marketing plans
Financial reports
Products and materials
Employee performance
What is the purpose of comparing inspection results with specified requirements?
To set new standards
To design new products
To determine conformity
To evaluate employee performance
Which of the following is NOT a duty of a quality control inspector?
Issue NCRA's when necessary
Read and understand industry specifications
Design new products
Carry out inspections and testing
What is the benefit of recording inspection results?
Improves marketing strategies
Assists in product design
Provides confidence in maintaining quality standards
Helps in financial planning
How does continuous improvement benefit the quality control process?
By reducing the need for inspections
By eliminating customer feedback
By enhancing product design and reducing defects
By decreasing the importance of industry specifications
_______________ is the process that checks that the finished output meets requirements.
quality control
quality assurance
________________ is the process that checks that quality is maintained in every stage of the production process.
quality control
quality assurance
Faults are removed before the customer receives the good or service.
advantage
disadvantage
High labor costs, as specific employees are paid to do inspections.
advantage
disadvantage
Employees require less training because only some employees are involved with quality control.
advantage
disadvantage
Employees require training to check the good or service every step of the way.
advantage
disadvantage
Strong teamwork amongst employees.
advantage
disadvantage
Fewer customer complaints.
advantage
disadvantage
A business checks products after they are made. What is this an example of?
Quality Control
Quality Circles
Quality Assurance
Reasons for quality control;
To ensure a product meets the specifications/ standards
To prevent mistakes from happening
To ensure components meet the agreed tolerance
To prevent accidents during manufacture
