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WorksheetsCSB Practice Test A
Total questions: 40
Worksheet time: 30mins
Abigail is setting up her online presence. She wonders if her personal online accounts for email and social media should be kept separate from her professional business accounts.
(a)
True
False
Grace is considering whether it is acceptable to post personal messages on the company's social media accounts. (a)
False
True
Drag and match whether each statement is true or false. Hannah believes you should merge your personal and professional identities. (a)
False
True
Aria is concerned that her employer might review her social media accounts. (a)
True
False
Michael often shares jokes on social media with his friends about people of a specific race or ethnicity. Which two perceptions might readers have about Michael based on his social media posts? (Choose two)
You don't like people of that race or origin.
You are a racist.
You are witty and popular.
You like people of all races and origins.
You are homophobic.
Emma recently attended a college lecture about effective listening skills. She wants to practice these skills when she attends her other classes. For each skill, select Yes if it is an example of an effective listening skill or No if it is not.
Facing the speaker (a)
Yes
No
Abigail is preparing to attend her next class and wants to apply effective listening skills she learned in a workshop. For each skill, select Yes if it is an example of an effective listening skill or No if it is not.
Moderating intonation and enunciation (a)
No
Yes
Abigail recently attended a college lecture about effective listening skills. She wants to practice these skills when she attends her other classes. For each skill, select Yes if it is an example of an effective listening skill or No if it is not.
Deferring judgement (a)
No
Yes
Aria is attending a workshop on effective communication skills. She wants to apply these skills during her group discussions. For each skill, select Yes if it is an example of an effective listening skill or No if it is not.
Keeping your attention on the message (a)
Yes
No
Aria is giving instructions to a classroom of high school students about how to conduct research using the scientific method. Which two options are examples of effective nonverbal skills she should use during her presentation? (Choose two)
Making eye contact
Facing the audience
Enunciating key words
Increasing volume to emphasize a point
Responding to questions
Avery is working with a non-profit organization to create a series of posters aimed at raising awareness about climate change. What is the first step Avery should take before writing the message for the posters?
Identify the audience demographics.
Find out the size of the posters.
Hire a visual design artist.
Consider the budget for the campaign.
You are preparing a lesson about Healthy Living for an event sponsored by a coalition of Christian churches. The coalition organization has provided you with demographic data describing attendees invited to the event.
1. 85% of your audience is Christian.
2. All of your audience are single mothers.
3. Education level is unknown.
4. More than half of your audience is widowed.
What demographics should you consider to maximize the effectiveness of your message on Healthy Living?
Religion, race, and gender
Marital status, gender, and religion
Gender, age, and race
Age, education, and marital status
Priya has been asked to be the speaker for a 1-hour presentation at a large conference. The conference committee scheduled her presentation in a ballroom with a capacity of 500 people. She has been told approximately 465 people have enrolled in her session.
What environmental factor must she consider that could impact her message?
Bad weather
Audio equipment
How many people attend her presentation
The traffic getting to the conference center
Michael is attending a Business Communications course and is learning to distinguish between different types of messaging.
Indicate whether each message type is Informative, Persuasive, or Motivational. A chemistry professor instructing a class of students before beginning a lab.
Informative
Persuasive
Motivational
Aria and Ethan are participating in a community event to raise awareness about climate change. They are standing on a busy street corner, using a megaphone to address passersby and encourage them to join their cause.
Indicate whether each message type is Informative, Persuasive, or Motivational. Aria and Ethan shouting to people walking past the event.
Informative
Persuasive
Motivational
During a school election debate, Ava is presenting her ideas to the student body to gain their support and votes.
Indicate whether Ava's message type is Informative, Persuasive, or Motivational.
Informative
Persuasive
Motivational
James has downloaded two hit songs from the Internet and incorporated them into a presentation he's created for a large regional conference. He will be representing his company at this conference: His supervisor questions if he can legally use the songs in his presentation. James tells her he believes he can use the songs because they are for educational purposes.
Which four are the factors a court judge would evaluate to resolve copyright Fair Use disputes?
Amount of the work copied
Nature of the work that was copied
Effect of the copy's use on the potential market
If the copy is of work published to support training
Purpose of the copy
A company has announced a new industry certification for one of its software products. They have hired you to promote their new certification at several upcoming conferences. You are creating your presentation and have included a video of three different hiring directors testifying about the credibility this certification will add to job applicants. You want to ensure that there are no legal or ethical issues with your presentation.
What two actions should you perform to avoid legal or ethical issues? (Choose two)
Obtain model releases for any recognizable people in your presentation.
Display the name and company of each hiring director during video segment of their testimony.
Obtain a location release for the site where you will present.
Remove all personal information from your presentation.
Ensure that your presentation meets accessibility standards.
Elijah is meeting his friends for dinner but realizes he will be a few minutes late. He needs to notify them quickly.
Which form of communication is appropriate for this scenario?
Text message
Phone call
Video conference
Aria works at a global corporation with offices worldwide. She uses a variety of communication technologies every day.
Given a situation, select whether the most appropriate communication technology would be a text message, phone call, video conference, or email.
Which form of communication is appropriate for this scenario?
Urgent information to share with your supervisor.
Text message
Phone call
Video conference
Mason is applying for a job at a multinational company with offices worldwide. He needs to attend an interview with a committee. Given this situation, the most appropriate communication technology would be (a) .
Grace and Charlotte work in a multinational company with offices around the globe. They frequently use different communication technologies to stay connected.
Given a situation, select whether the most appropriate communication technology would be a text message, phone call, video conference, or email.
The most appropriate form of communication for sharing a news article with a coworker is (a)
The CEO and several vice presidents are off-site for the day attending meetings at a local event center. You have been left in charge of the company in their absence. The company occupies three adjacent buildings located in an industrial area. Shortly before lunch, there is a small explosion in the break room of one of the buildings. An employee named Julie Smith is found alone and unconscious in the break room and is immediately taken to the hospital by two coworkers who found her. An unidentified employee called 911, and the fire department has arrived. The police and bomb squad are also arriving. The fire department is evacuating the three buildings. Several employes are seen driving away in their cars.
You need to notify the absent upper management quickly and notify them about the incident.
How should you summarize the message?
Send an email to the upper management group explaining there was an explosion, an employee was found unconscious, and the incident was not your fault.
Call the CEO several times because his phone is on silent mode. Leave a voicemail message each time asking him to call you.
Send a group text to upper management stating that there has been an explosion in one of the break rooms, Julie Smith has been taken to the hospital, and the fire department is evacuating everyone else.
Send a text to the CEO requesting he call you at his earliest convenience because employees are leaving the work site without your permission.
Reorder the followingYou are creating a resume. In which order should you organize the components of a resume?
Put them in the correct order from start to finish.
Your name and contact information
Opening statement of the type of work you are seeking
Names of your schools and diploma or degree received
Work history with dates of employment, job title, and company name
References
Ava is designing a poster for a school event and is considering different layout styles.
Indicate whether the description matches the visual design principle of Balance, Proximity, or Contrast.
Asymmetrical, symmetrical, and radial
Balance
Proximity
Contrast
Michael is organizing a team meeting and wants to ensure that the agenda items are clearly related to each other.
Indicate whether the description matches the visual design principle of Balance, Proximity, or Contrast.
Elements closer together are more related
Balance
Proximity
Contrast
Liam is designing a poster for a school event and wants to make sure the text stands out against the background. He is considering the difference between black and white in images.
Indicate whether this description matches the visual design principle of Balance, Proximity, or Contrast.
Balance
Proximity
Contrast
Kai is preparing an end-of-year report on the sales performance of key products manufactured by his company. The best visual presentation option for showing trends in data is (a) .
Match the following visual tools with their best use for organizing data so it can be sorted and filtered.
Table
Organizing data by category for sorting and filtering
Pie chart
Showing proportions of a whole
Line chart
Displaying trends over time
Bar chart
Comparing quantities across categories
Rohan is preparing for a job interview. He wants to portray an image of professionalism during the interview.
For each scenario, select whether it is appropriate or inappropriate to prepare him for the interview. Research what attire is expected by the interviewing committee. (a)
Appropriate
Inappropriate
Maya is preparing for a job interview. She wants to portray an image of professionalism during the interview.
For each scenario, select whether it is appropriate or inappropriate to prepare her for the interview. Bathe and groom properly. (a)
Appropriate
Inappropriate
Maya is preparing for a job interview. She wants to portray an image of professionalism during the interview.
For each scenario, select whether it is appropriate or inappropriate to prepare her for the interview. Apply your favorite cologne or perfume. (a)
Inappropriate
Appropriate
Zoe is preparing for a job interview. She wants to portray an image of professionalism during the interview.
For each scenario, select whether it is appropriate or inappropriate to prepare her for the interview. Choose attire and grooming that communicates her unique personality. (a)
Inappropriate
Appropriate
David is a motivational speaker. He travels all over the world teaching people how to improve their Business Communication skills.
Which two environment variables are involved in delivering an effective message? (Choose two)
Location
Technology
Attire
Jargon
Grooming
Emma is preparing to deliver a presentation to a group of potential clients. It is her goal to always deliver effective messaging and to adapt her messages to the audience whenever appropriate.
During the presentation, the best way for Emma to collect indirect feedback from her audience to help her adapt her message is to (a)
Match the following scenarios with the appropriate response.
Paraphrase by asking, "so, you're calling to get help uploading a file?"
A customer is frustrated and you need to clarify the issue quickly.
Put the student on hold so you can research the issue.
You need time to find a solution to a technical problem.
Ask the student, "what username and password you are using?"
You need to verify login credentials for account access.
Ask if the student has Wi-Fi.
You suspect a connectivity issue with the customer's device.
Your supervisor has promoted you to be the night manager at a small retail store. He gives you a list of responsibilities that only you are to perform.
Close out the cash registers, count the money, and lock it in the safe
Inventory any shipment boxes that arrived that day
Set the alarm
Lock the store
Which response could you give to appropriately clarify this message?
In what order shall I perform these tasks?
What if there are no shipments to inventory?
What happens if I don't have time to do all of these tasks?
Which task is most important?
Since she was a child, Mia has wanted a career as an animator and to work for a well-known studio that produces award-winning family films. She is finishing her junior year of high school and is beginning to shop programs offered at several post-secondary schools.
What action can Mia take to help her acquire her dream job after she finishes her schooling?
Meet with a hiring manager at the film studio where you want to work and ask what preparation the studio seeks in the ideal applicant.
Attend a few classes and choose courses that are the most fun.
Write to dozens of schools and pick one that offers financial assistance.
Meet with your high school career counselor and ask for assistance with selecting a post- secondary school.
You work in a warehouse to support yourself while acquiring a degree in Business Communication. You recently graduated and are in the process of interviewing for career positions in business. An interview is scheduled near the location where you live. The interview will occur two hours after you finish work. Instead of going home immediately after work, you decide to unwind with friends, eat some pizza, then go directly to your interview. You arrive just as the interview time begins looking a bit dirty and smelling like pizza.
What mistake was made?
You should have gone home to shower and change attire.
You should have scheduled the interview for a later time.
You should have brought one of your friends to your interview.
You should have arrived 2 hours early to the interview to show how much you want the position.
During Ethan's presentation in class, which body language indicates that a listener is not engaged?
Chin down, staring at a phone.
Facial expressions are responding to your message.
Leaning forward and listening to you.
Watching you intently.
