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WorksheetsValue Add for Customers
Total questions: 10
Worksheet time: 5mins
What is the most important reason to focus on value add for customers in Microsoft 365?
To increase revenue for the team
To retain customers and reduce churn
To meet internal performance metrics
To demonstrate technical expertise
What is the best way to encourage customers to adopt new Microsoft 365 workloads?
Provide training materials and documentation
Offer discounts and incentives
Promote the benefits of the new workloads
All of the above
What is churm reduction?
Encouraging customers to purchase more licenses
Preventing customers from leaving or canceling services
Selling additional Microsoft 365 workloads
Improving technical support response times
What is the importance of license add for Microsoft 365 customers?
It helps drive product growth for the team
It ensures customer are fully utilizing Microsoft 365
It demostrates the value of thecnical support
It helps customer save money on their IT budget
What are some examples of Microsoft 365 workloads?
Word, Excel, PowerPoint and Outlook
Teams, OneDrive, SharePoint and Power BI
Microsoft Defender, Azure and Dynamics
All of the above
What is the best way to provide value add for customer in Microsoft 365?
Offering personalized training and support
Responding quickly to technical issues
Providing discounts on licenses
All of the above
What is important to reduce churn in Microsoft 365?
It helps revenue growth for the team
It helps retain customers and improve customer satisfaction
It reduces workload on technical support
It demonstrates the value of Microsoft 365 to the organization
What is the best way to identify opportunities for license add in Microsoft 365?
Reviewing usage reports and analytics
Asking customers directly if they need additional licenses
Offering discounts on license add
All of the above
What is the importance of workload usage in Microsoft 365?
It helps customers get the most out of their investment
It helps improve customer satisfaction
It drives revenue growth for the team
All of the above
What is the best way to proactively reduce churn in Microsoft 365?
Providing regular check-ins and status updates
Offering discounts on renewals
Responding quickly to technical issues
All of the above
