WorksheetsClaudio and Luca - Rustico
Total questions: 11
Worksheet time: 6mins
RESILIENT means...
being happy
being positive
not giving up
motivating staff
Claudio and Luca own Rustico. They are entrepreneurs. What is an ENTREPRENEUR?
Someone who works in a business
Someone good at with money
A manager
Someone who takes a risk to start a business
Claudio is a good communicator. Which of these is NOT a skill to do with that?
Good listener
Good at explaining
Can present info
Paying the bills
Rustico has 8 restaurants. Why do they want to open a 9th?
Everyone likes pizza
To employ more staff
So more people see Rustico in Sussex and it makes more revenue
They are ambitious
What is the best way of describing good CUSTOMER SERVICE?
Looking after customers
Listening to customers, making them feel welcome, selling to them
Making sure customers pay
Being in every day to work
Claudio and Luca want to get more customers by using Facebook and Instagram. How good is Rustico at this?
Good. Many customers come through Facebook
Rustico has 1000 Facebook followers so they are doing well
They have received one "like" on their last Facebook post. Not good!
They don't use Facebook
The owners need the SKILL of running Rustico. Which is the BIGGEST cost they will have every month?
RENT
WAGES
FOOD (Ingredients)
POWER
How might the owners be CREATIVE?
Paying the bills
Praising staff for hard work
Coming up with new dishes and pizzas for customers. Using social media
Choosing new uniforms
What could the owners do if they their Facebook and Insta posts aren't working?
Try to do more posts
Stop using social media
Ask for help from an expert
Advertise in the paper
How many waiters are there in Rustico Hailsham?
5
7
9
11
Which is true for Claudio and Luca?
They don't know how to make pizza but their staff do
They lived in Italy, learnt how to cook, then came to the UK
They don't often go to Rustico Hailsham
They are French
