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WorksheetsMarch MSV
Total questions: 10
Worksheet time: 6mins
In Bosta Box, The cost of each 100 gram differs according to the type of product
True
False
To submit compensation, you should put the ticket ID, Compensation type only
True
False
The business can track his material order form ....
Orders - Shipping orders
cannot track it from his dashboard
Packaging - Track
Shop - Track
Business (Smart Phones) contact us on 11 of March to make a complaint about a damaged order he refused to receive it from the star on 7 March
Advise him that he Exceed the agreed SLA
Edudate him to asign the investigation ticket form his dashboard
Raised an investigation ticket form your side
Advise the business that he will receive the investigation response via his email
The business is asking to make the star deliver the order at 2 PM,
You should ...
(Choose all the correct answers)
Create a closed ticket to the hub.
Advise the business that we will try to make it
Add it to the delivery note
Don't create ticket to the hub
The customer said that the star already collects the order for the consignee.
you should ...
Raise a ticket to the investigation team
Raise a ticket to the concern Hub
Raise a ticket to the delivey experince team
The proof of delivery will be available on the business dashboard & the admin dashboard
True
False
Business (Latoya shop) reached us at 4 PM and said that the star didn't show up yet
You should...
(Choose all the correct answers)
Advise him that order still within SLA
Raise a ticket to the Hub
Advise that the cut off time is 2 PM
Raise a ticket to the FM
The business (ElDokan) tier is bronze, he reaches us to create a CRP order with a refund
we will advise...
(Choose all correct answers)
Advise the merchant that if he exceeded the 200 shipments we will add the option to his account
Advise him that it is not available now
Advise the merchant that after he Exceeded the 200 shipments and got an AM, the AM can add the option to the merchant account
Advise him that he can make the refund through the E-Wallets
To make a bosta box order the business has to
Upload his national ID
Get his Bosta box address
Calculate the shipping fees
Choose the product type
All of the above
