WorksheetsRoot Cause Analysis Pantai Hospital Ampang MAQ
Total questions: 14
Worksheet time: 8mins
Define problem is the primary step in the problem solving cycle
True
False
This is the fundamental breakdown or failure of a process.
Causal Factor
Root Cause
Root Cause Analysis
Which of the following is false about RCA?
look for long-term, effective preventive measures.
identify the root cause of the incident
discover the culprit and send warning letter
incident typically had multiple contributing factors.
Which of the following scenarios does not require RCA? (more than 1 correct answer)
Staff is smoking in hospital toilet.
A rude patient in ward was slapped by staff nurse
Patient was given IV pethidine by staff nurse, instead of IM as prescribed.
Pharmacist staff sells xanax to patient directly.
Staff should be issued disciplinary action if the action and consequence of the action are intended.
Yes
No
What are the four levels of failure under James Reason's Accident Causation (Swiss Cheese) model? (more than 1 correct answer)
Organizational Factors
Unsafe Supervision
Pre-conditions for unsafe acts
Human Nature
Unsafe Acts
This RCA tool can be used when analyzing broad causes by looking at their specific components.
Histogram
Scatter Diagram
Pareto Chart
The new and better way to manage quality is through...
training the staff well
ensure all SOPs are strictly adhered to
automated monitoring and inspection
Quality through process
We have a problem when there is a
customer who is unhappy
Boss who is unhappy
Gap between what is expected and what is obtained
All are correct
In the PDCA process, there is one central item that is done at all steps. It is
Planning
Brainstroming
Data analytics
Go and See
The pareto principle states that
80% of the effects come from 20% of the causes
20% of problems are causes by 80% of causes
80% of the causes must be solved
increase salary by 20% can solve 80% of the problem
A fish bone analysis is generally used to:
Identify causes of problem based on Man, Method, Machine, Material and Environment
Drawing a fish with 5 bones
Identify root causes of problems based on Man, Method, Machine, Material and Environment
List out the Man, Method, Machine, Material and Environment
Select the 3 common mistakes in problem identification
A problem that cannot be managed or controlled
The problem that is not investigated through RCA
Decision making based on data, rather than hunches
A problem that talks about people
Select the characteristics of root cause analysis. (more than 1 answer)
focuses on systems, not on people
a positive approach to system changes
multidiscplinary
helps in identifying risk prone or weak points in the process
