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Offprod Module 1-2 Quiz 1

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

It is a statement of an organization’s overarching aspirations of what it hopes to achieve or to become.

a)

Mision

b)

Vision

c)

Core Values

2.

It is a statement describes what the organization needs to do now to achieve the vision.

a)

Mision

b)

Vision

c)

Core Values

3.

It is a statement defines what the organization believes in and how people in the organization are expected to behave.

a)

Mision

b)

Vision

c)

Core Values

4.

It is a set of rules, roles, relationships and responsibilities that determine how a company’s activities should be directed to achieve its goals.

a)

Organization structure

b)

Discipline

c)

Job description

5.

Level of management that is responsible in a day-to-day functions.

a)

Top level management

b)

Middle level management

c)

Lower level management

6.

Level of management that is responsible to

sustain the company's growth and execute plans over the long term.

a)

Top level management

b)

Middle level management

c)

Lower level management

7.

Level of management that is responsible to

sustain the company's growth and execute plans over the long term.

a)

Top level management

b)

Middle level management

c)

Lower level management

8.

It is an organized, factual statement of the

duties and responsibilities of a specific job.

a)

Organization structure

b)

Discipline

c)

Job description

9.

It is an office support function that requires critical and creative thinking and decision-making skills.

a)

Analytical functions

b)

Technical functions

c)

Routine functions

10.

It is an office support function that requires judgment and advanced office

skills.

a)

Analytical functions

b)

Technical functions

c)

Routine functions

11.

It is an office support function that requires minimal

thinking and essential skills.

a)

Analytical functions

b)

Technical functions

c)

Routine functions

12.

It refers to a setup in which the decision-making powers are concentrated

in a few leaders at the top of the organizational structure.

a)

Centralization

b)

Decentralization

c)

Centralisation

13.

It refers to an organizational structure where there is the

delegation of authority by the top management to the middle and lower levels of

management in an organization.

a)

Centralization

b)

Decentralization

c)

Centralisation

14.

It refers to the subdividing of the different departments or

business units within a company.

a)

Division of work

b)

Division of office

c)

Division of people

15.

It is an act of assigning tasks to team members inside the department or

project team.

a)

Division of work

b)

Delegation

c)

Division of office

16.

It is an act of assigning tasks to team members inside the department or

project team.

a)

Division of work

b)

Delegation

c)

Division of office

17.

In receiving clients you need to greet them by saying "Good morning" or "Good

"Afternoon" in a steady and inaudible tone.

a)

True

b)

False

18.

Clients who come to your office without appointments should not be entertained.

a)

True

b)

False

19.

Managing rude clients requires a high level of professionalism.

a)

True

b)

False

20.

Understanding one's personality will help you get along with your coworkers.

a)

True

b)

False